Sales Customer Service
Resume:
Rebecca L Reyes
Hales Corners, WI 53130
**********@*****.***
Professional Profile
● Strong Customer Service Skills
● Advanced Microsoft Office
Knowledge
● Problem Solver
● Fast-Paced Learned
● Organized
● Motivated Team Worker
Employment Experience
Cellcom March 2018- Present
Retail Sales Consultant
Kewaunee/Wisconsin Rapids, WI
● Sold electronics and recommended products based on customers needs
● Responsible for closing sales and meeting quotas
● Offered technical support to customers
● Educated customers on cell phones and service plans to help them make an educated decision that was built for them
● Performed administrative tasks such as restocking the sales floor, inventory, answering the phone lines, filing paperwork, and maintaining a clean work space
● Assisted customers with their cellular accounts using multiple programs and systems to do so
● Provided feedback to other sales consultants based on sales interactions Associated Bank September 2016- November 2016
Customer Call Representative
Stevens Point, WI
● Handled and processed all incoming phone calls
● Assisted with complex banking issues
● Worked well under pressure while maintaining efficiency
● Demonstrated attention to detail, knowledge retention, and effective communication skills
● Documented detailed notes for each phone interaction Lands’ End October 2015-February 2016
Customer Call Representative
Stevens Point, WI
● Responsible for answering customers calls in a timely manner
● Navigated seven software programs simultaneously to find relevant data
● Properly provided facts and helped troubleshoot the issue
● Consulted with other departments for further information
● Assisted customers on how the loyalty program worked
● Provided high level of customer service
Buffalo Wild Wings May 2015- December 2017
Server
Stevens Point, WI
● Delivered exceptional, friendly, and fast service
● Answered questions about menu selection
● Accurately took orders and partnered with team members to serve food
● Managed closing duties, including restocking and reconciliation of the cash drawer Education
Mid-State Technical College - Stevens Point, WI August 2015- May 2017 Associate Degree, Business Management
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