Service Customer

Mr.Tilak pd Gautam

** ********** ****, ********, **, Canada

E-mail *.*****@*****.***

Mobile 403-***-****

Objective: Looking for a career that would help me to develop my potential skills in the field. I would like to be placed in a dynamic and creative environment that would provide me with international experience and opportunities to grow in the forthcoming days

EXPERIENCE

Food and Beverage Department

Feb 01, 2018 to May 10, 2019 in Hilton Garden Hotel Brampton, Toronto

March 28, 2017 to march 25, 2018 in Select Sandwich Restaurant. Mississauga

Feb 02, 2015 to March 27, 2017 in Edo Japan Restaurant Calgary, Canada

Housekeeping Department

Housekeeping Attendant

From 16 December 2009 to 12 May 2012 in Royal Mirage Hotel, Dubai

Clean guest bedrooms and bathrooms

Vacuum guest bedrooms

Change and replenish bed linen, towels and guest amenities in line with company guidelines

Undertake regular deep cleaning tasks

Restock and maintain trolley on daily basis

Be environmentally aware

Dispose of waste accordingly

Manage guest requests in a timely and efficient manner

Implement guest turn down service as requested

Carry out lost property procedures

Greet guests in a friendly manner

Deliver guest requests and assist in cleaning guest rooms, as needed

Assist other departments wherever necessary and maintain good working relationships

Performs housekeeping related duties necessary to maintain the laundry in an orderly and professional condition

Perform any other related duties as assigned

Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards

Monitor the working condition and cleanliness of machinery and equipment

Housekeeping Attendant

From 14 January 2008 to 21 August 2009 on Ezdan Hotel and Suites in Qatar

Replace guest amenities and supplies in rooms

Make beds and fold sheets

Remove trash, dirty linens and room service items

Greet guests and take care of requests

Straighten desk items, furniture and appliances

Dust, polish and remove marks from walls and furnishings

Vacuum carpets and floor care duties

Be willing to work assigned work shift times and hours

Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace

Perform other duties as requested

Housekeeping Department

From June 1, 2005 to May 12, 2006 in Hyatt Regency Kathmandu, Nepal

Work safely with chemicals and equipment to assist with the cleaning process whilst maintaining safe practices of work

Complete any projects or requests developed by the management team

Provides Yes I Can! Genuine hospitality and teamwork on an ongoing basis

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality

Actively participate in training and development programs and maximize opportunities for self-development

Provide courteous, professional service and maintain a good working relationship with your own colleagues and with all departments

Embraces the RED service philosophy: gives personal attention, takes personal responsibility and uses teamwork when providing guest service

SKILLS

Able to work quickly while maintaining high standards of quality in performance

Be reliable and hardworking with a professional attitude

Considerable knowledge of engineering policies, procedures, plumbing, HVAC, carpentry, electrical and DDC energy management systems, license in one of areas

You'll be an approachable person and have a real passion for providing unique and authentic service to ensure a memorable experience

Excellent attention to detail

Attention to detail with excellent time management skills

Ability to follow all safety procedures/standards and able to recognize and act in emergency situations

Educational Background:

( 10+2) complete HIGHER SECONDARY EDUCATION BOARD from Nepal

I hereby certify that the above information is true and correct to the best of my knowledge

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