Area Vice President, Practice Management, Wound Care
Resume:
Glen Hart
**********@***.***
Prosper, Texas
SUMMARY
Expert at spearheading operations in wound care, senior living, nursing home, clinic, and hospital settings. Driven by a passion for improving patients/clients lives with a commitment to quality, improving operations, and program development. Well-versed in managed care, reimbursements, regulatory compliance, and program implementation. Combine strong administrative, marketing, and patient care experience to drive the overall success and profitability. Build talented teams focused on meeting or surpassing objectives in compliance with safety and quality standards. Opened multiple new centers on time and under budget.
EXPERIENCE
Healogics (Formerly Diversified Clinical Services) – Jacksonville, FL 2007 to January 2020 Area Vice President (June 2017 to January 2020)
Responsible for growing the business at 14 wound centers in Kansas, Oklahoma, and Texas. Continually worked with Program Directors, Clinic Staff and Physicians to ensure quality care. Worked towards achieving budgeted plans on a monthly quarterly, and yearly basis.
• Completed successful wound care center implementations.
• Supported Program Directors and staff to achieve results for both the hospital and company.
• Achieved program contribution margin expectations.
• Met contractual requirements with hospital partner.
• Created Performance Improvement Plans for centers.
• Collaborated with RDCO for centers to meet quality metric benchmarks. Program Implementation Manager (2011 to 2012)
Selected to lead special HMA Hospital project focused on the establishment of 5 wound care centers across Florida, North Carolina, and South Carolina regions. Collaborated with hospital executives throughout planning and implementation phases, ensuring compliance with requirements, goals, policies/procedures, and overall standards. Supported efforts of recruitment department in the interviewing, selection, and hiring of new team members for all locations.
• Played an instrumental role in successful opening of all centers on time, within budget, and with 0 issues.
• Assisted in building talented teams of wound care specialists and facility leaders as well as administrators. Area Program Director (2007 to June 2017)
Took over management of Wound Care Centers throughout assigned territory in the absence of permanent program directors. Coordinated patient services, ensuring high levels of quality and operational efficiency through strategic allocation of resources and implementation of process improvement plans. Applied expertise in the areas of CPT codes, reimbursement, and reconciliation. Partnered with DCS Reimbursement Department to support hospitals in effectively addressing super bill, charge master, and insurance issues. Prepared and presented weekly, monthly, and quarterly performance reports. Provided training and mentoring to new program directors.
• Received numerous commendations for top performance and leadership contributions.
• Increased patient volumes through operational, service, and hospital partnerships enhancements.
• Achieved and maintained high levels of contract retention by forging and cultivating productive relationships with all hospital departments.
• Positively impacted operational quality through continuous update and enforcement of policies/procedures manual, performance improvement plans, safety manuals, and clinical practice guidelines.
• Spearheaded implementation of new wound care centers.
• Maintained compliance with Diversified Clinical Services, Hospital, and TJC requirements by ensuring continuous training of center staff.
• Elevated service quality by building talented team through expert hiring, training, and supervision. Richardson Regional Wound Care Center – Richardson, TX 2005 to 2007 Program Director
Drove strategic management and continuous market growth of hospital’s Wound Care Center. Cultivated mutually beneficial relationships with clients with a strong focus on promoting program value. Enforced compliance with TJC and additional regulations. Ensured the appropriate utilization of new technologies for wound care/healing.
• Successfully led center to achieve first profitable months in over 2 years through strategic management and representation.
• Fueled market growth and expansion of services with the innovation creation and rollout of marketing as well as community education plans.
• Increased referral base through effective presentation of case studies, brochures, and collateral materials to physicians.
• Maintained superior levels of performance quality and cost effectiveness through close monitoring and coordination of staff efforts.
Life Care Center of Plano – Plano, TX 2003 to 2005 Director of Marketing
Directed efforts to boost Medicare and overall census, working collaborative with referrals sources, social workers, hospitals, and hospice companies to enhance program performance.
• Propelled Medicare census from 15 to 30 patient average monthly through physician recruitments and partnership development.
• Increased referrals by working with social workers and discharge planners. Heritage Gardens of Allen – Allen, TX 2001 to 2003 Director of Marketing
• Opened first new skilled nursing facility for Victoria Gardens LLC in Allen, Texas
• Increased overall census from 2 residents to 110/120 capacity
• Focused on growing Medicare census by building relationships with hospital social workers, physicians, home health agencies
• Increased Medicare census to an average of 25 per month Heritage Gardens of Frisco – Frisco, TX 1999 to 2001 Director of Marketing
• Opened first new skilled nursing facility for Victoria Gardens LLC in Frisco, Texas
• Increased overall census from 0 residents to115/120 capacity
• Focused on referral growth by growing relationships with hospital social workers, local physicians, and home health agencies.
• Increased Medicare census to over 20 per month
Heritage Village Nursing Home - Richardson, TX 1996 to 1999 Director of Marketing
• Responsible for growing the overall census in a 280-bed skilled nursing facility
• Grew relationships with Richardson Regional Hospital and Dallas hospital social workers to increase referrals
• Average census was 260/280, Medicare census averaged 18-20 per month Walnut Place Nursing Home - Dallas, TX 1994 to 1996 Director of Personal Care and Early Alzheimer’s Unit
• Oversaw 2 personal care (assisted living floors and 1 Early Alzheimer floor for Telesis Corporation)
• Worked with CNA’s daily to ensure residents needs were met
• Led tours with family members to increase census Three Fountains Retirement Home - Dallas, TX 1992 to 1994 Director of Activities
• Responsible for monthly activity calendar for the Telesis Corporation
• Worked with Director to increase overall growth of the community by developing local shopping trips for residents to continue their daily activities
• Worked closely with the Director of Marketing to gain knowledge on conducting tours for prospective residents EDUCATION
University of Missouri – Columbia, MO Projected Graduation 06/2021 Health Services Management/Healthcare Administration Johnson County Community College – Overland Park, KS Business Administration Coursework
CORE COMPETENCIES
• Healthcare Relationships/Partnerships
• Care Center Operations Leadership
• Clinical Practice Management
• Healthcare Program Management
• Policies/Procedures
• Process Improvement
• Regulatory Compliance
• Advanced Wound Care
• Facility/Physician Reimbursement
• Strategic Marketing
• Customer Service
• Client Relations Management
• Personnel Recruitment/Hiring
• Report Generation
• Program Implementation
• Physician Relations
• Managed Care/Medicaid/Medicare
• Staff Training/Coordination
• Fiscal Administration
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