Customer Service Accounting

Melissa Tucker

*************@*****.***

**** ******** **., ***.**** Burlington, NC 27215 336-***-**** (mobile)

Career Summary:

Accomplished purchasing buyer with over 18 years of experience with exceptional abilities in building/maintaining vendor relationships.

Offering strong negotiating skills along with a proven ability to master purchase order systems and participate actively in cross-functional project teams.

A proven track record of significant achievement, to include reducing costs, and improving sales and profits to meet corporate objectives.

Key Assets:

Purchasing MRP Customer Service Inventory Control

OEM Supply Strategies Contract Negotiation AS400

Oracle Shop Floor Plus A/P and A/R

Professional Skills:

REGO Products, Elon, NC 11/18 - 3/20

Buyer

Work collaboratively with the Global Supply Chain team and other key stakeholders to manage procurement of purchased components.

Drive reduction of inventory, while increasing customer service levels for both internal and external customers.

Work with Sourcing to identify suppliers and products with highest quality, best on time delivery with shortest lead time, lowest inventory value, lowest logistics cost, highest turns at lowest total cost.

Evaluate pricing regularly in order to determine cost savings and ensure competitive pricing.

Analyze and fully understand RegO’s historical spending patterns for OEM spend categories and subcategories.

Manage supplier relationships, track performance and communicate supplier performance feedback.

Responsible for analyzing, planning and managing the incoming flow of materials to ensure it is available to support the production schedule.

Responsible for Reporting of Key Procurement Metrics (daily)

Worked closely with Engineering Department on drawings and specifications.

Green Resources – LabCorp, Burlington, NC 9/17 - 7/18

Sourcing and Procurement Customer Service

Responsible for assisting various company locations to ensure all product is received and shipped timely.

Responsible for the maintenance and accuracy of open orders.

Negotiated for any adjustments resulting from discrepant materials, surplus or obsolete materials.

Glen Raven Technical Fabrics, LLC., Glen Raven, NC 5/01 – 1/16

Purchasing/Planning/Development Coordinator

Ensured the purchase of raw materials for four contract knitting facilities.

Managed production scheduling using an MRP system (Jomar), ensuring the flow of incoming materials are available to support the production schedule.

Manage supplier relationships, tracking on time delivery, quality issues.

Provided forecasts to vendors monthly. (3 months rolling)

Followed up on orders to expedite delivery and shipment.

Provided administrative expertise in the creation and editing of Bills of Materials.

Worked with Product Development to ensure purchase of correct raw material from supplier, ensure timely delivery, and guided developments thru the finishing process.

Ametek, Inc, Whitsett, NC 11/99 – 3/01

Payroll/Finance/Purchasing Clerk

Audited and processed bi-weekly payroll for hourly associates.

Assisted Controller with cost accounting processes.

Reported plant labor utilization and efficiency.

Worked with Purchasing to submit purchase orders and provide maintenance on existing purchase orders.

Back up for Receptionist to answer multi line phone system and greet visitors to the facility

Education:

Guilford College

Major: Business Administration

Minor: Accounting

Eighteen credit hours

Fall 2012 – Fall 2013

Alamance Community College

Major: Business Administration

Awards: GPA 3.8

Graduation Date: July 7,2012

Awards and Honors: Phi Theta Kappa Honor Society

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