Customer Service Sales

Ankit Kumar Singh

ContactNo:638-***-**** Email ***************@*****.*** D.O.B:28/06/1994 Location:Uttar Pradesh

OBJECTIVE

To work in a challenging and highly competitive environment, where I would be able to explore my abilities and hence contribute to the best of myself.

COMPETENCY OVERVIEW

Post Graduate Certificate in Retail Banking – (PGCRB) FEB ’17- Apl ‘20

Institute of Professional Banking (Lucknow)

Specialized Training Program that prepares aspiring bankers to be bank ready

Overview of Banking & its functions

KYC/AML guidelines & its adherence, Stages of ML, Objectives of KYC, Features, PML Act

2002

Types of Accounts (Liabilities/Assets) – Demand Deposit, Term Deposit, OD, CC limits

Types of Customers – Single/Joint, Minor, Blind, Deaf & Dumb, Illiterate, Proprietorship, Partnership

Account Opening Process – Complete Documentation – ID Proof, Address Proof, FATCA declaration

Cash management – Teller Functions, Fake Notes identification, Security Features

Clearing Functions – MICR Code, CTS, CTS 2010, Features of CTS Cheque, CHI, P2F

Payment Mechanism – Funds Transfer – IFSC Code, NEFT, RTGS, IMPS

Third Party Products – Mutual Funds, Insurance etc

Banking Sales – Prospecting, Cross Selling, Up-Selling

Customer Service – Non Financials – Change of Address, Passbook Printing etc

Digital Banking – ATM’s, POS, Internet Banking, Mobile Banking, Phone Banking, UPI

Complaint Handling – How to resolve customer Complaints

ACADEMIC CREDENTIALS

Maharaja Ranjit Singh College (Indore)

B.COM. with 51% 2015

DAV Public Sr. Secondary School Bina

Intermediate with 47% 2012

Kendriya Vidhyalya Shaktinagar 2010

High School with 47%

PERSONAL DETAILS

Residential Address :MQ- 569 NCL Khadia colony Shaktinagar Sonebhdra [U.P]

Father’s Name :Mr. Tilakdhari Singh

Linguistic Abilities :English, Hindi

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