Program Management consultant

Vaishali Bham, PMP

**** ******* **** *****, **** Grove, IL 60047

*****@*******.*** 847-***-**** www.linkedin.com/in/vaishalibham

Experienced program management consultant

Senior Program Management consultant collaborating with global teams, stakeholders and vendors to deliver end-to-end solutions for large and complex programs. Highly skilled at M & A, divestitures, digital transformation and post-merger consolidation programs primarily focused on Data analytics, services and infrastructure programs. A proven leader with superior communication skills and extensive experience partnering with senior leadership on successful program/portfolio management. Experienced at taking program E2E from project kickoff/securing budget to successful delivery of the programs (including annual budget management).

Global Program Management / Portfolio Management

Vendor Management / Outsourcing

Agile Scrum/Kanban / Waterfall / Hybrid / SDLC

Benefit-Value Analysis / ROI/Cost Mgmt/control

Digital Transformation (Cloud, Data platforms)

PMO / Process/Change Mgmt / Continuous Improvement

TECHNOLOGIES

Big Data platforms – DL/Teradata/DWH /SQL Server

Dataiku, Power BI, Tableau, Python, Excel, SQL

PPM Tools – MSProject / JIRA /Clarity /Smartsheets

Cloud Platforms – AWS, Salesforce

CRM – Salesforce/ Amdocs Classic/smart client

GlobeTek ERP(EDI)

CERTIFICATION

PMP

CSM

ITIL

Lean Six Sigma GreenBelt

PMI – ACP (Testing Oct 2020)

EDUCATION

Master of Science (MS) Certificate – Project Management, George Washington University (2004)

Master of Science (MS), Computer Science, Syracuse University, Syracuse, NY (1998)

Bachelor of Science (BS), Computer Science, University of Bombay, India (1996)

PROFESSIONAL EXPERIENCE

Abbvie, Mettawa, IL 2019 – Current

Sr Program Management Consultant (Contract Current) – US Commercial BTS Data Lakes Team

Senior Program Management Consultant for US Commercial Data Lakes team collaborating with leadership to achieve their vision to setup / improve / change process and define methodology for delivery of data being ingested to consumed on AWS CDL platform in a fast paced, multi-vendor (ZS, Cognizant) and cross functional team environment.

Drive prioritization and planning of key platform evolution and proof of concept initiatives that align to business stakeholder vision/goals. Setting up Data Lakes WoW (Way of working), CAB (Change Advisory board) and RRB (Release review board) for streamlining data onboarding into data Lakes, reusability, dependencies and risk mitigation.

Evaluate existing program delivery and project management tools used across teams of project leads/managers and setup unified process for project E2E that follows Agile and SDLC best practices and support model (ServiceNow).

Manage portfolio of commercial data lake projects (PMO) with teams comprising of multiple vendor (Cognizant & ZS) and onshore/offshore model. Team of 30+ vendor resources comprising of Project managers, Architects, Data Engineers, Data Scientists and Analysts.

Kickoff and manage program to move from Teradata to commercial data lake over 2 years planned program

Delivered new CDL web based portal from E2E in 13 weeks with external offshore vendor team. This portal is based on AWS platform and SQL Server DB.

FORT DEARBORN COMPANY, Elk Grove Village, IL 2018 - 2019

Program Manager (Contract 1yr) – Digital Transformation PMO

Senior consultant on several Digital transformation initiatives post M & A. Key technology transformation - EDI system, integration to ERP and upgrades to payroll system. Assisted newly appointed VP IT in setting PMO and agile delivery for E2E solutions. Lead programs to transform Payroll tool, ERP and EDI processing tools. Managed budget responsibility 2.5M annually (cost of resource and tools contract)

Benefit analysis/ROI calculations and prepared budget requests for the CIO for the Transformation programs. Securing funding approval on select initiatives for 2018 & 2019

Prepared program charter and collaborated with business teams on setting benchmarks and desired target to improve the PO processing issues. We reported PO processing error reduction by 25% in Q2 2019(6 months after project deployment). Targets were measured based on how many PO orders required manual interventions and E2E response times.

Performed Vendor Management for external tools changes – Payroll system (Ceridian), ERP (GlobeTek) and EDI integration (SPS). Prepared SOW and reviewed contracts along with finance and IT teams. Negotiated contracts with multiple vendors and assisted VP IT with vendor selection process on various transformation programs

NOKIA, Naperville, IL 2015 – 2018

Quality IT Manager – Quality Automation Team

Drive quality automation program to calculate KPIs and TL 9000 metrics with goal of improving continuous improvement KPI by 10% and supplier defects by 10% with enhanced tools, reports, and data analysis. Review RFP / RFQ and SOW for vendors (offshore & on-site). Managed budget of 5M for the group and outsourced/offshore vendor teams of 20-25 members.

Served as business liaison between different business group heads and IT solution teams, optimizing quality team vision which resulted in multiple projects and prioritization.

Managed agile development using JIRA tool and coached scrum master for offshore development effort

Annually lead the prioritization process to identify potential projects for Quality team. Efforts involved working with business group to prepare ROI, NPV and preparing for management review for finance / budget approval (2016, 2017, 2018, 2019)

Managed program (outsourced/offshore fixed price contract) working on salesforce platform (QMD, QIPP tools), ETL, and BI reporting technologies.

Lead Quality IT System consolidation program post Nokia acquiring Alcatel Lucent (Jan 2016-May 2017). At merger both companies had their own tools and processes. Corporate goal was to review both tools and prepare a proposal to consolidate into single way of working (WOW) by end of 2018.

MOTOROLA SOLUTIONS, Schaumburg, IL 2012 – 2015

Program Manager (Contract 3 yr) – IT Solution Services

Engaged with cross functional business teams to unify business processes (aligned to ITIL process) to work towards unified CRM process across organization. Handled multiple technological platform challenges involving DWH, ETL, BI platform, and reporting. Collaborated with business teams on solution discovery, benefit value analysis, and ROI documentation. Involved in all aspects of project starting from scope, resources, budget, timeline, deployment, and communication. Scheduled management for offshore and on-site technical teams. Reviewed RFP and SOW for vendors and negotiations on estimates. This was multi-year (3yr) initiative involving high degree of stakeholder engagement and communication. Collaborated with Business Program manager to manage budget of overall annual budget of 4.5M.

Managed CRM tool, merging and transitioning from classic CRM to smart client CRM.

Performed resource & cost estimation and onboarding team for a complex multi-year program with several vendors.

Monitored risk / issues, scope / change control, proactively working on risk mitigation.

Engaged stakeholders from cross functional teams and requirements. Prepared weekly stakeholder meetings and communications and bi-weekly sponsor updates across different geographical locations

Managed program scope change on Motorola Solutions divestiture to Zebra Technologies (May 2014-May 2015)

Managed multiple vendors (TCS, ATOS, Wipro, Capgemini and Amdocs) on a single larger initiative with fixed price project delivery that required overall final consolidation and test to deploy in 3 phases.

NSN, Arlington Heights, IL 2011 – 2012

Senior Project Manager (Contract 1yr) – IT Corporate PMO

Collaborated on a divestiture program between Motorola Solutions, Nokia Siemens Network, and legacy Motorola teams to identify and consolidate IT (applications, networks, infrastructure, license) for Network Divestiture with NSN. Involved with planning project scope, objective, and schedule. Managed offshore contract teams on multiple projects (Teams in India are TCS, Patni / iGATE, Tech Mahindra). Estimated and monitored cost for projects and received budget approval.

Identified resource requirements, preparing SOW and process for PO to get resource onboarded.

Presented weekly status to leadership and PMO, updating on multiple projects.

Identified and managed issues and risk for projects, providing assistance to teams with risk mitigation.

MOTOROLA Schaumburg, IL 2010 – 2011

Senior Project Manager (Contract 1yr) – IT Corporate

Led multiple projects for IT application separation effort post Motorola divesture into Motorola Solutions and Motorola Mobility (Lenova). Handled large, complex projects with high visibility and big emphasis on on-time delivery and costs. Verified and managed changes to scope, schedule, and cost. Established work plan (MS Project) and allocated resources. Coordinated customer acceptance testing, software milestone gate reviews, risk mitigation, and dependency tracking.

Budgeted and prepared SOW for international resources in India, saving dollars and providing 24 x 7 support structure.

Reviewed efforts of multiple teams, conducting weekly project status meetings and reporting into leadership team.

Collaborated with IT PMO, following processes and allowing smooth business separation for IT tools for organization.

MOTOROLA, Libertyville, IL 2004 – 2009

IT Project Manager, Mobile Devices

Led application development projects for web tools for Mobile devices business. Conducted requirements analysis for future infrastructure needs, tool requirements, and resource outsourcing. Maintained inspection statistics, defect tracking, data, and reports collections and provided regular (daily) metrics and put tools in place. Conducted weekly FRB, CCB, and status meetings with team and senior management.

Reduced time-to-market by instituting 90-day release schedules, using Scrum / Agile method for prioritized features.

Improved product quality by implementing formal Business and Technical Requirements Analysis process and change management process formalization, reducing defects 28%.

Cut software development time 50% by establishing online documentation libraries for reuse of existing code.

Reduced maintenance costs 20% through implementation of formalized UAT, QA testing, and integration procedures.

Additional Experience

Business Analyst, Motorola, Libertyville, IL 2003 – 2004

Produced detailed functional and non-functional requirements supporting Motorola’s process improvement initiative to improve product management process for faster releases into production and accuracy of feature request to release.

Lead Engineer, Motorola, Libertyville, IL 2002 – 2003

Directed planning, engineering, and implementation of project items and architecture strategies within PMO organization. Key project to help with feature tracking tool allowed to re-use and port feature from phone to phone by Motorola.

Senior Software Engineer, Motorola, Arlington Heights, IL 2000 - 2002

Developed and analyzed testing process for GPRS technology. Improved test efficiency using different test automation tools. Part of on-going deployment team to China for installation of product at client site.

Consultant, Compaq Computer Corporation/HP, Schaumburg, IL 1999 - 2000

Consulted with several company’s IT departments to assist with web development (e-commerce), improve online sites to allow order processing online vs call order saving resources and cost for corporations.

Consultant, Log-In, Mumbai, India 1996 - 1997

Consulted with Financial corporation to assist with power builder tool for e-development for a bank in a role of developer and business analyst as part of IT development team for the client.

REFERENCES

Listed on LinkedIn and provided as needed as email/phone calls

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