Manager Front Office
Resume:
Curriculum Vitae
Jahan Toefy
Personal Information:
Name : Jahan
Surname : Cloete
Identity Number : 910-***-**** 086
Preferred Name : Jaime
Address : *** **********
Silveroaks Road
Kuilsriver
7580
Contact Number : 079*******
Languages : English (1st )
Afrikaans (2nd)
Dependents : 3
Drivers’ license : Code B
Health : Excellent
Marital Status : Single
Education:
Secondary Education:
Last grade passed : Grade 12
Year : 2009
Institution Attended : South Peninsula High School
(Cape Town)
Subjects : English (First Language)
: Afrikaans (Second Language)
: Mathematics
: Life Orientation
: Life Sciences
: Physical Science
: Consumer Studies
Achievements : Prefect
: SRC Executive
: SRC Representative
: Student Facilitator
: English Olympiad
: Science Olympiad
: Mathematics Olympiad
: School Athlete
Tertiary Education:
Institution : Cape Town Hotel School
Year : 2010 – 2012
Short Courses:
Excel
MS Office
POS
OPERA
First Aid
Email and Etiquette
Dare to Care
Synergy
Work Experience:
Good food and wine show : 2010
: waitress
Table of Unity : April 2010
: waitress
Good food and wine show : 2011
: waitress
Table of Unity : April 2011
: waitress
Southern Sun Newlands : January 2012 - June 2012
: Reception : Reservations : Housekeeping
: Night Audit : Guest Relations Officer : Hostess
Kt future Construction : Sales
: April 2013 – June 2013
The Vineyard Hotel : Reception
: August 2014 – December 2016
:
Guest relations officer
: January 2017 – October 2017
Duties : Room Drops
: Special occasions
: Site inspections
: Restaurant Bookings
` : Tours
: Rooming of guests
: Guest Itineries
: Flower orders
: Upselling
: Check in and check outs
: Payments
: overseeing reception desk
Pepperclub Hotel and Spa : Shiftleader
: February 2018 – May 2019
: Check out
: Check in
: Payments
: Foreign Exchange
: Managing the reception desk
: Handling guest complaints
: Managing and maintaining a float
: Acting Duty Manager
The Schaefer Partnership : Duty Manager
: June 2019 - Present
: Check in
: Check out : Guest complaints : Gifting : Stock Control and Ordering : Banking : Staff Recruitment : Staff Training : Balancing Hotel Account : Invoicing : Guest Accounts : Staff Scheduling : Maintaining service excellence Levels : Commissions : Guest portfolios : Guest Itineraries : Maintaining supplier relationships : Recording minutes
: Liaising with staff, guests and suppliers
Hobbies and Interests:
Hobbies:
Reading
Blogging
Hiking
Jogging
Site Seeing
Interests:
People
Service Excellence
Culture
Travel and Tourism
Hospitality
General:
Matured, worldly individual with great potential to excel. Always looking to achieve greater levels of growth. A people’s person with compassion and drive towards service excellence. Someone is always looking to improve the nature of things.
Loves to assist fellow colleagues and guests alike. The most rewarding thing about being in the hospitality industry is to thoroughly enjoy the next persons happiness and knowing that you could have played a part in it.
References:
Michael Erfort : Lecturer
Contact Number : (021-***-****
Sebastian Beranato : Southern Sun Newlands GM
Contact Number : (021-***-****
Kaashif Toefy : Kt future Construction CEO
Contact Number : 082-***-****
Nicol Carelse : The Radisson Blu Waterfront
: Guest relations manager
Carmenita Heynes : The Vineyard Hotel
: Front Office Administrator
Ielaam Davids : Pepperclub Hotel and Spa
: Front office Manager
Elton Haynie : The Schaefer Partnership : Duty Manager (Food and Beverage) : 083-***-****
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