IT Professional
Resume:
Michael White
Grand Prairie, TX *****
**************@*****.*** 469-***-****
Summary
Information Technology Professional seeking a career where I may utilize my technical skills, experience, and training supporting end-users in a technical environment and driving business objectives. Excellent communication and personality will be valuable to interacting with technical and non-technical personnel.
Technical Skills
● Windows OS 2000, 2003,
2008, XP, Vista, 7, and 8
● Microsoft Excel
● Microsoft Word
● Microsoft Outlook
● Microsoft PowerPoint
● Adobe Acrobat
● Network Administration
● Norton Anti-Virus
● McAfee Anti-Virus
● Sophos Safeguard
Anti-Virus
● Cisco Anyconnect Secure
Mobility Client
Education
Western Governors University December 2016 – August 2017
● Bachelor of Science in Information Technology Security My Computer Career December 2014 - August 2015
Certifications Earned:
● CompTIA Network+
● MTA Networking Fundamentals
● MTA Windows Operating Systems
Fundamentals
Certifications in Progress:
● Cisco Certified Network Associate (CCNA®)
● Cisco Certified Network Associate Security
(CCNA® Security)
● CompTIA A+
● CompTIA Security+
● CompTIA Project+
● CompTIA Linux+
University of North Texas Fall 2010 –Winter 2011
● General Studies
North Central Texas College Winter 2010 – Summer 2010
● General Studies
Park University Summer 2009 –Fall 2010
● General Studies
Community College of the Air Force Winter 2006 – Winter 2008
● General Studies
Experience
ATOS April 2020 - Present
IT Service Help Desk Representative
● Reset passwords and unlock accounts with Active directory to grant end users access to company devices and databases.
● Troubleshoot Cisco Anyconnect Secure Mobility to help end users connect to the virtual private network when working remotely.
● Troubleshoot iPhones, Samsung mobile phones, and Windows Phones to assist end users with the initial setup of the mobile device to ensure users have access to company emails and Skype for Business.
● Installs software applications to provide end users the needed applications to perform their daily tasks.
● Troubleshoots Microsoft Outlook to provide in setting up personal folders (.pst), encryption and digital signatures, and resolving any performance issues.
● Assists with the activation of DUO Tokens to allow the end user to access the company network using personal computer or mobile devices.
Northrop Grumman April 2015 - April 2020
IT Service Help Desk Representative
● Reset passwords and unlock accounts with Active directory to grant end users access to company devices and databases.
● Troubleshoot Cisco Anyconnect Secure Mobility to help end users connect to the virtual private network when working remotely.
● Troubleshoot iPhones, Samsung mobile phones, and Windows Phones to assist end users with the initial setup of the mobile device to ensure users have access to company emails and Skype for Business.
● Installs software applications to provide end users the needed applications to perform their daily tasks.
● Troubleshoots Microsoft Outlook to provide in setting up personal folders (.pst), encryption and digital signatures, and resolving any performance issues.
● Assists with the activation of ActivIdenty Tokens to allow the end user to access the company network using personal computer or mobile devices. Smart Start, Inc. August 2011 - April 2015
Offline Specialist/Service Technician Representative
● Worked with Microsoft Excel to calculate value owed to New Mexico’s TSA (Transportation Security Administration) for low income clients ordered to participate in the ignition interlock program.
● Worked with Microsoft Excel and Microsoft Word to obtain quarterly and monthly data of miles driven, breath samples taken, new installs and removals of the ignition interlock device for the Pennsylvania Department of Transportation (PennDOT).
● Provides expert analysis when examining ignition interlock data log reports for court officers, DMV agents, and judges.
● Ensured all ignition interlock BrAC (Breath Alcohol Content) violation notifications are valid and sent to the Arizona, Connecticut, Missouri, California, and Maryland Motor Vehicles Departments through electronic export information (EEI).
● Created, organized, and maintained administrative files on share drives and intranet to accelerate decision making, and ensure accountability for department procedures.
● Registered all new customers & scheduled installation appointments nationwide using Windows XP/Vista/7/8.
● Worked with Microsoft Excel to calculate value owed to New Mexico’s TSA (Transportation Security Administration) for low income clients ordered to participate in the ignition interlock program. United States Air Force March 2006 – March 2010
E4, Knowledge Operational Manager/Client Support Administrator (CSA)
● Entrusted to account for computer devices, hardware, and software valued over $250K throughout my agency in the 25th Air Force.
● Managed and facilitated access to shared files, accelerated decision making, and ensure accountability to all agency ERMs (Electronic Records Management).
● Provided desktop engineering support, over the phone and on-call troubleshooting procedures for PCs, laptops, and associated peripheral devices necessary to support the agency’s mission.
● Performed data backups on external hard drives and agency intranets for agency personnel user accounts to ensure files were not loss in the transition to upgrading PCs and laptops to new operating systems such as Windows XP, Windows Vista, and Windows 7.
Contact this candidate