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Manager Customer

July 29, 2020

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July **, ****

James I. Walters

** ***** ***** ******

Memphis, TN 38111-2714


Memphis, TN

re: Business Analyst - Logistics

Dear Sir or Madam:

I am reaching out to you in response to CyberCoder's posting for a Business Analyst - Logistics position Memphis, Tennessee office. With over 20 years of IT, transportation and supply chain experience I am uniquely qualified to fill this position.

My career is deep rooted in IT custom and packaged software development, implementation, and day-to-day operational support with the underlying premise of enhancing the business users experience and ability to run their enterprise, the bulk of which has been in the logistics arena. I have extensive experience in the transformation of business needs into requirements documents, working as the liaison between business and IT, and managing IT projects, both technical and functional.

Currently, I am managing a over-the-road transportation trucking company and operations of a FedEx Ground Contractor business. I am excited at the possibility of being involved with CyberCoders and welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at +1-901-***-**** or by email at I appreciate your consideration and look forward to hearing from you.


James I. Walters

James I. Walters

62 N. Reese St. Memphis, TN 38111 M: 901-***-****

Analyst / Project Manager

Qualifications Overview

Extensive experience in the delivery and management of technology projects; initiation through realization and post implementation support; custom development and packaged software

Application development, implementation, adoption, use, and policy and procedure training

Documenting current and development/training on new best practices and workflow

Experienced with Agile, Scrum, and Waterfall methodologies

PMP trained, actively being certified

Client Partner with P&L responsibility for 3 of 100 largest accounts in SAP’s Premier Customer Network leading global teams responsible for:

Managed customer development, integration, and implementation of SAP’s software through consultative techniques consistent with customer's business model and strategic direction

Scoping, delivery, and management of complex engagements utilizing off shore, on shore, and mixed delivery models with partners and 3rd parties

Implementation, and management of:

SAP’s HANA in-memory, relational database management system and Business Objects Intelligence Suite

Cloud based SuccessFactors and Ariba software

Testing management policies and procedures including the use of HP Quality Center

Project management including scope, resource staffing, deliverables, risk, and delivery execution simultaneously for multiple engagements across diverse customers

Senior Consulting Manager at BearingPoint (formerly KPMG Consulting) with project and customer management experience:

Senior Manager in charge of the FedEx Y2K Project Office managing the renovation and testing of all systems globally

Merger and Acquisition project manager of FedEx's RPS and Viking Freight systems integration into a single system

Developed a project management methodology and improvement for the systems in support of FedEx's customer facing quarterly system loads

Architected JB Hunt's Dedicated Contract Services management system utilizing the ILOG Rules engine

Application Development Manager and SAP SD Team Lead at International Paper Co

Programmer Analyst at EDS' Health Care Claims business responsible for Blue Cross claims for New Jersey and Buffalo, NY

Representative industries of experience include:

Managed Health Care Claims Processing


Package Ground Transportation

LTL & Truckload Transportation

High Tech

Air Transportation

Warehousing and Storage




Data Processing and Hosting

Paper and Wood Products

Professional Experience

Marek, LLC (May 2016 - Present)

Operations and Technical Project Manager for a Fedex Ground contractor overseeing the day-to-day operations of a fleet of 18 ground operational trucks:

Budgeting all aspects of business operations

Scheduling of resources, manpower and trucks

Ensuring the proper maintenance of equipment

Manage the technical infrastructure of the company

Install and configure lan

Install and manage point of sale (POS) and accounting applications

Converted data from old POS to new software

Wrote and maintain excel spreadsheets used to manage fleet operations, plan maintenance, and driver assignments

Plan and upgrade all employee's computers with current software and virus protection

Building a sister company of over-the-road long haul and regional trucks

Built from ground-up currently 5 trucks grossing $300,000 each per year

Sales of services to regional and long haul shippers

Manage all aspects of operations including personnel, scheduling, customer relations, risk management, financials and vendor management

Project Manager/Independent Consultant (February 2015 – April 2016)

Assisting commercial clients achieve near term project goals:

Project management planning, resource identification, and delivery

Project reviews to correct schedule, scope, and cost overruns while ensuring customer satisfaction and vendor compliance

Managed negotiation of contractual and pricing agreements with new and existing vendors for services, product solutions, and SaaS deliverables

SAP America (September 2008 – January 2015)

Client Partner/Program Manager

Work closely with the SAP License organization, SAP Delivery organization, customers and partners to ensure the overall success of the implementation, and adoption of SAP solutions primarily in the financial accounting module, e.g. AR, AP, CO

Managed the implementation and customer adoption of SAP’s HANA, Business Objects, SuccessFactors, and Ariba software

Manage all SAP resources responsible for software and consulting engagements to targeted accounts within SAP’s largest customer base

Work with the customer to drive their strategic usage of SAP software, services, and partners to provide the highest level of satisfaction

Development and negotiation of multi million dollar SOWs for customer software and services

Performed quantitative analysis to select the best suppliers and have proper quantities for projects

Evaluate customers for services opportunities supportive of customer’s roadmap consistent with SAP direction

Drive customer adoption of SAP solutions to solve customer business issues and gain competitive advantages

Develop and execute an account strategy in a sophisticated and complex business environment for each customer

Position/present SAP’s services, products, solutions, implementation framework and methodologies to customers and organize/lead appropriate resources into the account to achieve customer satisfaction

Electronic Data Systems (February 2008 – August 2008)

Project Manager

Managed EDS’ Independent services contract with International Paper Co.

IT customer interface, managing IT divisional customer portfolio and roadmap

Managed Global Project Managers and Business Analysts

Managed the scoping and deployment of strategic and complex initiatives including requirements gathering with customer, vendor negotiations, solution design for manufacturing, ERP, infrastructure, and BI strategy

KPMG / KPMG Consulting / BearingPoint (July 1996 - January 2008)

Senior Implementation Manager

Managed a professional services team in support of FedEx business operations

Senior Manager responsible for overseeing the FedEx Y2K office and the identification, remediation, and testing of all FedEx systems

Built excellent relationships with the customer while growing the utilization of BearingPoint services throughout the many operating companies within FedEx

Initiated and implemented unique approaches to customer problems and provided insight into optimizing technical, operational, and financial concerns

Implemented a document scanning and management system with a web based customer interface for JB Hunt

Business case development

RFP development through vendor selection process

Prepare and negotiate SOW for the engagement process of 3rd parties

Client expectation management

Change management delivery

Project/program deliverables management

International Paper Company (December 1988 – June 1996)

Manager of Applications Development

Analysis of operations and business processes

Business process benchmarking and re-engineering

Conversion of 7 separate mill systems into a single operating model

End user experience engineering

Legacy application changes in support of business initiatives

Development of manufacturing and distribution center processes and supporting software

Full suite SAP implementation team lead


BBA, Quantitative Methods and Business Systems, University of Memphis

Graduate coursework Master’s Degree in Computer Science, University of Arizona

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