John Michael Miro
Marital Status – Single
Religion - Christianity
Visa Status Cancelled
SKILLS & QUALIFICATIONS
DUBAI SILICON OASIS AL
FALAK RESIDENCE ROOM 409
Restaurant Industry Expertise
Microsoft Office Literate
Adobe Photoshop Literate
Video Editing Skills
Budgeting Skills/Sales Forecasting
Customer Service Specialist
Can Word Under Pressure
To be an active employee who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization. I have proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions. My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. My comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large scale customer support and service. I am a highly motivated employee who is passionate about providing exceptional customer service and satisfaction.
RESTAURANT IN-CHARGE / TRAINER 08/2018 to 03/2020
Little Bangkok Urban Thai Cuisine – CULEX HOSPITALITY – DUBAI, UAE
Manage the food and beverage service to consistently meet high standards as defined by the Restaurant and Culex standards.
Effectively control the flow of customers and the interaction between the front and back-of- house throughout service.
Ensure Team Members maximize all sales opportunities •Ensure Team Members consistently maintain brand standards and high levels of customer service •Handle all customer inquiries or complains in an appropriate and professional manner.
Accurately manage all transactions during service •Manage Team Member schedules, stocks and wastage levels.
Handles employee questions and concerns.
Monitors employees to ensure performance expectations are met.
Provides feedback to employees based on observation of service behaviours.
Supervising daily shift operations.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Assistant Restaurant Manager / Trainer 08/2016 to 07/2018 Famous Dave’s BBQ House – Tablez Food Company – Abu Dhabi, UAE
Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed •Hired, trained, and supervised food and beverage service staff.
Utilized computers to track orders, manage inventory, and process payments •Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant •Oversee inventory control, ordering, food sanitation and quality control of food products.
Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
Supervised the preventative maintenance and upkeep of equipment, and facility.
Supervised the overall performance of food service facility and kitchen operations.
Inventory control and management and menu planning.
Revised menu's to reflect less labour cost and more profitability.
Line check with CHEF to ensure the flavoured profile of the products are being maintained.
Assistant Store Manager / Store In-Charge / Trainer 11/2019 to 07/2016 Coldstone Creamery – Apparel Group – Dubai, UAE
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analysing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
TASK FORCE •I've been selected to send in ( TURKEY, ISTANBUL) for 1 month to train new staff and to open 3 new stores along with the higher management of (KAHALA COMPANY) located in Scottsdale, Arizona USA.
1st runner up in international competition towards the brand and for the company as well. Retail Sales Associate 09/2007 to 09/2009
Tribal Gear Clothing - FIL PACIFIC Apparel Corp. Philippines
Reads customers body language.
Customer service including assisting with clothing choices, sizes and styling on the floor in a friendly and efficient manner.
Exceeded personal sales targets on a daily and weekly basis.
Created a positive and exciting experience everyday with every customer.
Maintained high level of initiative, motivation and self-direction.
Handling the register including all cash, P.O.S and credit sales plus refunds and exchanges.
Stock management - restocking sizes from the stockroom, assisting with inventory stock takes.
Regular cleaning duties around the store include vacuuming, dusting, cleaning mirrors and steaming clothing.
Assisted with banking daily cash amounts.
I.T SKILLS / ERP SYSTEMS
3rd Party Delivery Knowledge
SONY VEGAS PRO
FINAT CUT PRO
CareemBox / CareemNow
Artist Entertainer 08/2005 to 08/2007
GMA-Network – Manila, Philippines
Assisting the camera man in choosing right posture for shooting Programming Director for instance, Preparing artist for T.V shows and concert's.
Passion for dance and music.
Trained and experienced dancer in hip hop, free style and contemporary.
Flexible and lean-built body to perform all moves with ease.
Remarkable achievements of not repeating same moves in each dance act.
Understand music and how to emote through face and body movements.
Active listener and great communicator.
Good stamina and body coordination.
CERTIFICATIONS / AWARDS / ACHIEVEMENTS
Strategic Focus For Managers - National Association of State Boards of Accountancy
COVID19 - Contact Tracing Passer - John Hopkins University
Food Handler Passer - National Restaurant Association
Dubai Service Excellence Scheme - Customer Service Specialist ( Mystery Shopper 100% Scored )
You made a Difference Award - Achieving for Highest Sales Of The Year Yearly Comparison
X-Factor Global Competition 1st Runner Up GLOBAL COMPETITION
Ladder of Success Achiever
College – Undergraduate – Hotel Restaurant Management – 04/2009 CAVITE STATE UNIVERSITY
DIPLOMA – High School Graduate – Sports / Arts / Entertainment / Catering Services – 03/2004 CAVITE NATIONAL HIGH SCHOOL
DIPLOMA – Elementary – Sports / Arts / Agriculture – 03/2000 PORTA VAGA ELEMENTARY SCHOOL
Former Member of Philippines Taekwondo Team ( MARTIAL ARTS ) Black Belt EXTRA CURRICULAR ACTIVITY / HOBBIES
Knowledge on Video Editing / Video Graphic Designing for Social Media Marketing.
Vlogger / Blogger
Always Interested On Motivational Movies & Books REFERENCE
Mr. Nitin Bali - Former Restaurant General Manager TABLEZ FOOD COMPANY Contact Number: +971*********