Customer Service Representative

DEVONE A. CARIAGA

Address: Al Nasr Street, Abu Dhabi City, UAE

Contact: +971-**-***-****

Email: *************@*****.***

PERSONAL SUMMARY:

A Business Administration graduate with secretarial experience, banking industry related experience, customer support experience in busy call centre environments and an ability to improve efficiency and increase office performance. A naturally organised and efficient individual with a high level of written and verbal communication skills. Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable position in office. ACADEMIC QUALIFICATIONS:

Bachelor of Science in Business Administration

Major in Financial Management (2015-2019)

Don Mariano Marcos Memorial State University, Philippines EXPERIENCE:

On-The-Job Training – Philippine National Bank, San Fernando City, Philippines

(January to May 2019)

Duties:

• Filling Customer’s Information Form and Signature Cards

• Scanning documents such as Customer Information Forms, Documents and ID’s, Signature Cards, deposit and withdrawal form then save to softcopies.

• Assisting customer for credit/debit card application form.

• Check the monthly reports of Trial Balances and Large Item Forms.

• Searching for customer’s deficiencies in their documents, checked their documents if they are complete and if not, I list the things they are lacking.

• Arranging ATM documents that are ready to claim.

• Searching for dormant accounts from tons of documents in the storage room

• Compute reactivated account balances of the account holder/customer. Customer Service Representative – Account: American Telephone and Telegraph (ATT)

– Sitel Baguio, Philippines

June 2019- February 2020

• Responsible for carrying out all clerical support duties including photocopying, typing, filing, sorting the post and telephone answering. At all times using discretion when providing information to others.

• Discuss with the customer/caller about their bill statement or their monthly charges, categories of the charges, expiration of the promotion, check the total amount/balances of the bill, bill cycle and due date of the bill.

• Process a payment, refund a payment, look for the missed payment, make a payment extension or payment arrangement, schedule for payment, and enroll credit/debit card and checking account for automatic bill payment and check the confirmation number of the payment.

• Assist customer/caller to order products/service such as internet, wireless phone and cable/satellite. Educate customer for the prices of the services.

• Assist customer/caller to purchase/order a movie that is available from ATT we call this Pay Per View.

• Help customer/caller to purchase/order different American Sports such as NBA League Pass, NFL Sunday Ticket, NHL Center Ice, and MLB Extra Innings.

• Offer and educate customer/caller of every product/services that is available on their area.

• Walk through customer/caller to their online logging in.

• Help customer for basic troubleshoot if there is an error or issue on their cable, internet and wireless phone service.

CORE SKILLS:

• Customer service and

customer complaint

resolution

• Financial reporting

• Strong organizational,

administrative and

general secretarial skills

• Good workload and time

management

• Excellent telephone

manner and confident

communicator

• Dedicated and driven and

proactive

PERSONAL DETAILS:

Date of Birth:

18th April 1998

Gender:

Female

Marital Status:

Single

Nationality:

Filipino

Languages:

English, Tagalog

Passport Number:

P8336414A

Visa Status:

Visit Visa

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