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Business analyst

Location:
Toronto, ON, Canada
Posted:
July 29, 2020

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Resume:

Profile

A dynamic Consultant with Business Analysis (BA) skills possessing over 6 years of experience working with cross functional teams completing complex projects within retail and telecommunications sectors. Hands-on experience in business development, systems development lifecycle methodologies, and business process improvement. Excellent requirements elicitation, structured analysis, Business requirements documentation, and process improvement. Possesses excellent communication skills, problem solving, and interpersonal skills with the ability to multi-task, learn modern technology quickly, manage and collaborate with others to achieve results.

Experience Summary

6+ years of Business Analysis experience

8+ years utilizing MS suite tools including office 2016 and office 365

5 years of web development and SEO optimization

2 years of SAP integration

3 years of reporting experience using JIRA, Confluence, Blueprint, Quickbase and Google Analytics

2 years of Workday and Service Now integration

Industries: E-learning (LMS), and E-Commerce, Capital Markets ( Equities, Futures, Commodities, Rates)

1 year experience working on Shopify platform

4 years of experience with Microsoft sharepoint

Education and Professional Certification

Education

Honors Bachelor of Psychology and Minor in Computer Science, University of Windsor, Canada

Harry Jerome Scholarship Award, 2008

Professional Certification & Courses

Advanced Business Analysis Certificate, IIBA – Topron, Mississauga

Scrum Fundamentals Certificate - ScrumStudy Phoenix, AZ, 2017

Core Knowledge and Skills

Business Systems Analysis

Defect Management

Software Development Life Cycle (Agile (Scrum) / Waterfall)

Joint Application Development (JAD)

Business Case Development.

Process Mapping

Presentation

Configuration and Change Management

Business Process Analysis

Software Testing / User Acceptance Test (UAT)

Business Process Improvement (BPI)

Strong analytical Skills

Vendor Management

Business process re-engineering

Unified Modeling Language (UML)

Training and Development

Service Now

Workday

JIRA

Confluence

Opentext document management

Microsoft teams collaboration

ITSM

Technical Skills

Operating Systems Windows XP, 2007+

Databases/Development HTML, CSS, Wordpress

Reporting Tools Blueprint, Quickbase, Service Now

Project Management MS Project, Trello, JIRA, Sharepoint, Confluence

Design/ Presentation Tools Microsoft Office Suite (Visio, PowerPoint, Project, Excel, Outlook)

Work Experience

Service Now BA - Contract Aug 2019 – Mar 2020

Client: Nutreco, Guelph Project Value: $1M

Project 1: Service Now Enhancements (Madrid and New York)

Helped configure ServiceNow based on user requests.

Prioritized and groomed requirements to deliver them in order of priority

Translated requirements into changes within ServiceNow and UAT tested those changes in UAT instances and PROD tenants.

Engaged with developers to ensure requirements were delivered

Attended CAB to ensure changes were approved to be implemented

Helped create test plans and workflows for several ServiceNow components including service catalogs, incident management, and change management.

Created design documents for developers

Prepared knowledge base articles with step by step instructions for helpdesk to use in supporting new functionalities

Documented software system requirements (SSR)

Updated system change request forms for product data management

Developed use cases with UML for new product functionality

Traced test cases and functional specifications to software system requirements

Technical Environment:

Service Now

Business Analyst - Contract Nov 2017 – June 2019

Client: Canadian Tire Corporation, Toronto Project Value: $6M

Project 1: Overhaulin (Router and Firewall upgrade)

Project 2: PC Refresh

Project 3: PBX upgrade

Project 4: Electronic Shelf Labels – Digital

Elicited requirements from stake holders and converted them to user stories with acceptance criteria(s)

Prioritized and groomed the product backlog working with the Product Owner ensuring all requirements around the digital signage are captured and prioritized.

Helped in signage design and signage testing

Conducted SCRUM ceremonies such as daily standup, Sprint Reviews, Retrospectives, and Demos.

Created implementation plans for deployment and change approvals

Attended CAB and got approvals for all changes in deployment.

Created a risk assessment to ensure proper procedure of router/firewall installation and cable cleanup.

Reviewed SOWs to ensure vendor and Canadian Tire are aligned in what is to be delivered.

Facilitated contract sign off and procurement of equipment required for implementation

Led status and requirements planning meetings with managers and business to ensure alignment of requirements and what is to be delivered.

Helped prepare Integration Test Plan which was used by functional team as well as development team for doing a detailed testing on the business application and executed user acceptance testing.

Facilitated meetings, JAD sessions, with Project Sponsor, partners and project team to elicit business requirements

Documented business, functional and non-functional requirements, business process flow models, screen mock ups, use-cases, user stories and prototypes for platforms

Elicited requirements from stake holders and converted them to user stories with acceptance criteria(s)

Prioritized and groomed the product backlog working with the Product Owner

Conducted SCRUM ceremonies such as daily standup, Sprint Reviews, Retrospectives, and Demos.

Created implementation plans for deployment and change approvals

Attended CAB and got approvals for all changes in deployment.

Reviewed SOWs to ensure vendor and Canadian Tire are aligned in what is to be delivered.

Facilitated contract sign off and procurement of equipment required for implementation

Led status and requirements planning meetings with managers and business to ensure alignment of requirements and what is to be delivered.

Helped prepare Integration Test Plan which was used by functional team as well as development team for doing a detailed testing on the business application and executed user acceptance testing.

Facilitated meetings, JAD sessions, with Project Sponsor, partners and project team to elicit business requirements

Documented business, functional and non-functional requirements, business process flow models, screen mock ups, use-cases, user stories and prototypes for platforms

Prepared technical use cases for the software enhancement project

Created process models using swim lane diagrams

Developed use cases with UML for new product functionality

Managed stakeholders and reviewed statement of work as well as procuring products from different vendors

Business Analyst July 2016 – Nov 2017

Client: Loblaw, Toronto Project Value: $5M

Project 1: Workday to CDP integration

Project 2: LMS Harmonization RFP

Project 3: Recognition and Service Awards (Loyalty)

Project 4: AD harmonization

Project 5: Google to Office 365 implementation

Project 6: Ariba SAP Contract Invoicing

Project 7: Workday to Opentext integration (Document Management)

Participate in the Project Initiation Phase to help develop appropriate time and cost estimates for discovery and high-level requirements definition.

Worked with the stakeholders to analyze and validate the business needs

Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution and implementation of business applications.

Gathered business requirements in the creation of the BRD and detailed requirements document.

Held JAD sessions and workshops with the business to help identify the requirements

Developed functional specifications for the developers as well as comprehensive test plans from user/ business requirements and the RFP/RFI.

Created technical specification documents

Centralized process for document management within sharepoint and migrated several key processes from paper to sharepoint (status reports, project schedule, roadmap etc)

Validated technical designs created by IT developers against functional specifications

Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

Prepared use cases and swim lane diagrams that enabled QA in testing

Trained other BA’s in the use of blueprint (a tool used to structure the requirements document) and Archer for creating the business cases and it’s IT cost management functions.

Conducted cost benefit analysis within Archer and consolidated project requirements for business case

Prepared functional requirements document for system developers

Worked with other BA’s to create the BACoP (Business analyst community of practice) where we trained other BA’s on requirements gathering, structuring requirements, and following the proper methodology.

Conducted gap analysis, enhancement scoping, data conversion mapping, implementation strategy phasing.

Created system specification documents for developers to follow

Business process re-engineering (loyalty, remedy)

Technical Environment:

Sharepoint, Blueprint, Workday, Archer, Service Now, HP ALM

Business Analyst July 2015 – July 2016

Client: Shoppers Drug Mart, Toronto Project Value: $3M

Project 1: Workday Upgrade and Website URL change

Project 2: eClienteling Upgrade (Digital)

Project 3: HST Tax Rate Change (POS)

Project 4: Service Now Implementation (Remedy Replacement)

Led requirements elicitation and definition in the discovery phase

Completed project-related documentation including design specifications, application test plans, test cases as well as end-user and system admin guides.

Provided guidance and expertise to end user groups on the effective use of system resources.

Worked closely with the Applications Support, Client Management and other Application Management teams to ensure the business systems and system implementations are supported appropriately.

Contributed to the technology roadmap for selected business applications and systems.

Prepared CRQs and attended CAB to ensure IT organization was aware of the upcoming changes

Drafted swim lane diagrams and screen mockups to aid in understanding the requirements

Prepared user stories, use cases, test cases in HP ALM and Agile Central to ensure all areas of created application were tested.

Helped QA in UAT testing and checking completeness of SIT test coverage

Managed change requirements with detail requirements and traceability matrix.

Documented the work-flow- process and facilitated JAD sessions, Interviewing, Brainstorming and daily Scrum Session to walk through all processes with Stakeholders and SMEs in order to obtain functional and non-functional requirements, sign-off prior to design phase.

Acted as project lead and supported the project manager to ensure that the project remained within timelines and that there was no scope creep which would have negatively impacted the initiative.

Worked closely with the testers in SIT, UAT, and regression testing.

Helped QA to create the test cases based on the user stories

Elicited requirements using a variety of techniques including facilitating cross-functional requirements workshops

Modelled the as is and to be business processes using Visio process mapping tools

Prepared functional requirements document for system developers

Technical Environment:

Sharepoint, Blueprint, Workday, Archer, Remedy, HP ALM

Service Now Implementation

-Gathered requirements of essential features stakeholders needed configured in Service Now

-Translated requirements into user stories and logged them into JIRA

-Maintained and groomed the product backlog

-Process modelled change requests flow to incorporate flow into Service Now change management module

-Created application, hardware, and software catalog items and request flow for ServiceNow catalog module ensuring that items go to correct approvers within service now

-Tested changes in UAT and PROD before giving the go ahead to transition to production

-Demo new enhancements for business stakeholders

-Created knowledge base articles for service desk to use in incident management and uploaded them into knowledge management module

-Regression tested incident, change management, catalog items, and knowledge base modules after Service Now releases.

Business Analyst (contract) July 2014 – June 2015

Client: Rogers Communications, Brampton Project Value: $4M

Project 1: Information Management System (IMS) Upgrade (Synergy website)

Documented business, functional and non-functional requirements, business process flow models, screen mock ups, Prototyping, Brainstorming, Interface and Document Analysis to gather requirements for development of the system

Drafted UML diagrams like use cases, swim lanes diagrams using MS Visio modeling tool

As a Business Analyst I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service.

Documenting the business process by identifying the requirements and flushing out system requirements.

Modelled process and business steps. Prepared a BRD outlining an additional communication method whereby customers can get solutions to their problems through the Rogers Business technical support chat system.

Advised the impacted departments and management of relevant information as appropriate through regular memos, status reports, PowerPoint presentations and e-mails, conducted review of clients source systems, interfaces and target systems

Helped stakeholders evaluate the clients high level information management processes, identified Gaps and made recommendation on improvement strategies which was implemented in the target system

Participated in planning and execution of the UAT process to ensure implemented solution met requirements set out in the project charter. Conducted in user-training related to Business process and also was responsible for implementing the same.

Responsible for creating, refining, and maintaining user stories and associated deliverables

Organized the project inception and brainstorming session between all project stakeholders at the start of the project

Tech Support (eCommerce) July 2013 – May 2014

Client: Shopify, Toronto

Provided technical support to customers to help them build their eCommerce websites

Configured Shopify templates on the liquid platform and made enhancements to stores.

Helped store owners with their storefront presence and enabled apps for site growth

Provided high-quality customer service to store merchants via phone, email, and chat

Triaged tickets to ensure tickets are prioritized and customers can get responses in a timely manner

Completed essential follow-documentation after each interaction

Engaged in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses

Offered needs based solutions and recommendations to help grow sales

Freelance Experience

Freelance Jun 2005 – June 2010

Website Developer

Created eCommerce websites for local businesses and helped them with their search engine optimization and google search presence

References Available Upon Request



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