DIPHAPANG(Phepi) MOKOENA
HOSITAL VIEW, TEMBISA
Email: *****.*******@*****.*** Cell:073*******
Personal Profile
I am a motivated, passionate and hardworking individual. I always try to achieve the best possible and embrace new challenges with great enthusiasm. As part of my career I have worked various departments, including managing a warehouse and as a safety officer as well.
Achievements
More than 15 years of work experience
Management – Two drivers and a packer
Distributor – Different sites to the mine
Administration - Accommodation bookings for employees and Leave
Health and Safety – Duties at a Warehouse
Education
2010 - Grade 12 Ekurhuleni West College
2011 - Learnership Certificate in IT System Developer NQF Level 4
2012 -SAP inhouse training
Employment and Work Experience
JUNIOR SERVIDESK ENGINEER: Business Connexion 27 June 2016 till Current
Answering all calls timeously and in a professional manner, Logging all incidents, Ensuring that calls are logged to the correct resolver groups, provide feedback to users on the progress of the incidents. Responsible for ensuring that all details captured into ITSM are accurate, and highlights hat the impact is to the user. Provide 1st level support,
If unsuccessful, reassign and/or escalate the incident to 2nd/3rd level support,including the Field Service Engineer. Responsible for closing all calls that are logged to 1 st line support.
Warehouse Manager Anglo American June 2012 till Jan 2016
Duties:
Outbound – sending out stock process
Ensure stock sent out, every morning by logging on to SAP
Run the list from a picking slip (VL10G on SAP)
SAP will automatically print the picking slip, I will then give it to the packer to for physical picking
Then run VL02 on Sap SAP to confirm and save picked order
A packer picks the stock to be sent out, using a pick slip
The administrator and the packer preps the stock
Use a form of External or Internal Waybill Document, to accompany the goods
Inbound – receiving stock from supplier;
A form of Goods Received document from a forwarder, is used when delivering the stock
Run the program from SAP comparing the document and the order on the system
Confirm the date of delivery, address and the quantity being delivered.
Then sign the document, also send a sign-off to the forwarder confirming delivery
Capture the info in the system by using the reference number of the supplier, reference to be used for payments
Strategy:
Manage IMDC stock by ensuring stock count is correct as per SAP
Delivery of outbound stock within 7days of receipt of PO.
Carrying out Occupational Health and Safety inspections duties:
Eliminate any Potential Safety Hazards
Level of stacking the shelves
Checking the vehicles before driving out (Windscreen and the tires)
Inform health and safety representatives of incidents, inspections, investigations and inquiries Presenting Occupational and Safety Report weekly and Monthly
Keeping and tracking all deviations
Reporting and investigating all incidents
Demand Administrator: Anglo American 2015 till 31 Dec 2016
Duties: Boardroom bookings, outlook and condeco
Leave processing on GSS
Process travel claim to GSS
Process reimbursement claims to GSS
Project administration
Software invoices
Logging of calls on Snow for Corel draw audit
Shipping Clerk/Master Data Osram (Pty) LTD 2008 April till March 2010
Cost effect air freight options
SAP
Re-billing SDC”s Port Elizabeth & Cape Town
Ensure IC are created with current
Obtain quotations for the air freight, and
Create Info Record
Calculating the Standard landed costs, Goods Receive Note Stock Item
Admin clerk Thuthuka Primary school June 2006 till Dec 2007
Answering calls
Office Administration
Coordinating Board meetings
Taking minutes
Skills:
Excellent in Communication Skills
Staff Training and Development
Driving License
Understanding Technical policies and manuals
Competencies
Ms Office, Word, Excel, PowerPoint
Windows &File, Management,
Business Documentation
E-mail & Internet, Ms Outlook
SAP
SNOW
ORGANISATION
POSITION
CONTACT NAME
CONTACT DETAILS
Business Connexion
Quality Manager
Mrs Monica Vlok
Anglo American Platinum
IM Performance and Reporting Manager
Mr. Hennie Hildebrandt
OSRAM Lighting Company
Purchasing Clerk
Mrs. Nicolette Grobler
(011) 207 - 5683