DIPHAPANG(Phepi) MOKOENA

*** ******* ******** ***,

HOSITAL VIEW, TEMBISA

Email: adexnx@r.postjobfree.com Cell:073*******

Personal Profile

I am a motivated, passionate and hardworking individual. I always try to achieve the best possible and embrace new challenges with great enthusiasm. As part of my career I have worked various departments, including managing a warehouse and as a safety officer as well.

Achievements

More than 15 years of work experience

Management – Two drivers and a packer

Distributor – Different sites to the mine

Administration - Accommodation bookings for employees and Leave

Health and Safety – Duties at a Warehouse

Education

2010 - Grade 12 Ekurhuleni West College

2011 - Learnership Certificate in IT System Developer NQF Level 4

2012 -SAP inhouse training

Employment and Work Experience

JUNIOR SERVIDESK ENGINEER: Business Connexion 27 June 2016 till Current

Answering all calls timeously and in a professional manner, Logging all incidents, Ensuring that calls are logged to the correct resolver groups, provide feedback to users on the progress of the incidents. Responsible for ensuring that all details captured into ITSM are accurate, and highlights hat the impact is to the user. Provide 1st level support,

If unsuccessful, reassign and/or escalate the incident to 2nd/3rd level support,including the Field Service Engineer. Responsible for closing all calls that are logged to 1 st line support.

Warehouse Manager Anglo American June 2012 till Jan 2016

Duties:

Outbound – sending out stock process

Ensure stock sent out, every morning by logging on to SAP

Run the list from a picking slip (VL10G on SAP)

SAP will automatically print the picking slip, I will then give it to the packer to for physical picking

Then run VL02 on Sap SAP to confirm and save picked order

A packer picks the stock to be sent out, using a pick slip

The administrator and the packer preps the stock

Use a form of External or Internal Waybill Document, to accompany the goods

Inbound – receiving stock from supplier;

A form of Goods Received document from a forwarder, is used when delivering the stock

Run the program from SAP comparing the document and the order on the system

Confirm the date of delivery, address and the quantity being delivered.

Then sign the document, also send a sign-off to the forwarder confirming delivery

Capture the info in the system by using the reference number of the supplier, reference to be used for payments

Strategy:

Manage IMDC stock by ensuring stock count is correct as per SAP

Delivery of outbound stock within 7days of receipt of PO.

Carrying out Occupational Health and Safety inspections duties:

Eliminate any Potential Safety Hazards

Level of stacking the shelves

Checking the vehicles before driving out (Windscreen and the tires)

Inform health and safety representatives of incidents, inspections, investigations and inquiries Presenting Occupational and Safety Report weekly and Monthly

Keeping and tracking all deviations

Reporting and investigating all incidents

Demand Administrator: Anglo American 2015 till 31 Dec 2016

Duties: Boardroom bookings, outlook and condeco

Leave processing on GSS

Process travel claim to GSS

Process reimbursement claims to GSS

Project administration

Software invoices

Logging of calls on Snow for Corel draw audit

Shipping Clerk/Master Data Osram (Pty) LTD 2008 April till March 2010

Cost effect air freight options

SAP

Re-billing SDC”s Port Elizabeth & Cape Town

Ensure IC are created with current

Obtain quotations for the air freight, and

Create Info Record

Calculating the Standard landed costs, Goods Receive Note Stock Item

Admin clerk Thuthuka Primary school June 2006 till Dec 2007

Answering calls

Office Administration

Coordinating Board meetings

Taking minutes

Skills:

Excellent in Communication Skills

Staff Training and Development

Driving License

Understanding Technical policies and manuals

Competencies

Ms Office, Word, Excel, PowerPoint

Windows &File, Management,

Business Documentation

E-mail & Internet, Ms Outlook

SAP

SNOW

ORGANISATION

POSITION

CONTACT NAME

CONTACT DETAILS

Business Connexion

Quality Manager

Mrs Monica Vlok

012******* 082*******

Anglo American Platinum

IM Performance and Reporting Manager

Mr. Hennie Hildebrandt

081-***-****

OSRAM Lighting Company

Purchasing Clerk

Mrs. Nicolette Grobler

(011) 207 - 5683

Contact this candidate