Sales Customer Service
Resume:
**************@*****.*** Lebanese
+961 (70) 68 91 97 Married
Dik El Mehdi, Metn, Lebanon
OBJECTIVE
As a supply chain expert, I am offering analytical thinking and expertise in demand planning, manufacturing, purchasing and logistics. Having gone through those different areas of the supply chain, I am looking for an opportunity where I can develop and optimize strategic supply chain and contribute to the success of the business. EXPERIENCE
MERSACO
Jan’20-Present Supply Section Head
o Receive yearly sales forecasts from all suppliers o Periodically meet with the suppliers to negotiate and decide for the orders to be placed in line with the sales forecasts and trends, and the stock policy set by the company o Monthly assess inventories and sales; take the necessary action in requesting, postponing or cancelling orders based on the stock policy set by the company o Monthly coordinate with the tenders & institutional sales department to fulfill tenders and institutions orders o Supervise the clearing operations and orders processing activity while developing tools and procedures that enhance the team, individuals and section performances SANOFI
Apr’18-Dec’19 Supply Chain Specialist
o Manage the interface with local customers, Sanofi distribution centers and customer service hub to ensure flow of goods
o Submit the monthly trend and landing of gross sales in, based on the availability of the products o Ensure the correct implementation of the local manufacturing o Prepare and report the monthly stock equation (Sales In, Sales Out, Stock), analyze and justify the discrepancies
o Coordinate with demand planning the reporting of out-of-stock & alert products and submit the related KPIs (Rupture & Backorders)
o Manage the complaints received from the local customers o Support in the execution of the Sales & Operations Planning (S&OP) o Prepare the shipment for destruction of the expired and damaged goods, in coordination with the agent o Review and confirm the debit/credit notes related to price compensation, expired, damaged and missing goods
o Coordinate and execute the yearly physical count for all the customers warehouses and whenever required
o Ensure accuracy and update of the local database and internal reports BABLEX LIMITED
Mar’18-Apr’18 Operations & Project Specialist
Temporary role in:
o Data analysis
o Project management
o Business research
o Startup support: Operations, Procurement & Logistics ABBOTT LABORATORIES S.A. - ESTABLISHED PHARMACEUTICAL DIVISION, LEVANT & EMERGING COUNTRIES Feb’16 – Mar’18 Demand & Logistics/NPI/CDQA Coordinator o Forecast and effect shipments for more than 100 SKUs, based on actual and forecasted sales, to 5 countries/11 distributors
o Monitor inventories, follow up on orders processing by customers/distributors while optimizing quantities o Manage new products introduction projects while coordinating with the regulatory, finance and marketing departments and monitoring timelines of different milestones and activities, leading to accelerated launches and other launches on time
o Report all commercial and distribution quality complaints, run CDQA activities and establish the QMS at the affiliate PHARMALINE S.A.L. - MALIA GROUP
Feb’15 – Feb’16 Procurement Supervisor
o Maintain purchasing transactions and determine procurement needs of raw, bulk & pack materials o Book in deliveries and monitor transport costs while negotiating prices Sep’11 – Jan’15 Production Supervisor
o Plan for solid, semi-solid and liquid production o Prepare the Material Requirement Planning monthly report for raw & pack materials EDUCATION
2016 Master in Business Administration (MBA) - École Supérieure des Affaires DES en Management - École Supérieure de Commerce de Paris 2013 MS in Chemistry (Polymers and Materials) - Holy Spirit University of Kaslik 2011 BS in Chemistry - Holy Spirit University of Kaslik DIPLOMAS, COURSES & TRAININGS
2018 Microsoft Excel Advanced Level
2016 Demand & Supply Management Course
Médiation: Outils de Prévention et de Gestion des Conflits 2015 Diplôme de Français Professionnel: Affaires B2 Best Practices in Procurement Management
2014 Effective Presentation Skills
2012 Advanced Excel
Time Management
How to Develop Your Interpersonal & Body Language Skills ACTIVITIES
Renewal in the Holy Spirit Movement
Jean & Charlotte Sarraf Foundation
Association des Scouts du Liban
Music Theory & Piano
Mouvement Lassallien pour la Protection de l’Environnement LANGUAGES & COMPUTER SKILLS
English, French & Arabic: read, written and spoken fluently Microsoft Office (Word, Excel, Power Point); Oracle OPM Applications; SAP
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