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Customer Service Life Insurance

Fereej Ibn Dirhem, Qatar
July 29, 2020

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Mail: Tel: 74430125

Career Objective:

To be a respectful and worthy asset for an organization that provides challenging opportunities and exposure to enhance my skills, experience and increase my knowledge base thereby both contributing towards mutual growth and development. Job Profile:

Worked as a customer service supervisor-Qatar Aviation Services (QAS )since 20


January’20 till 10


June 20.

Professional customer supervisor with more than 07years experience of successfully supervising, coordinating the all airport operations activities including check-in counters, boarding gates, PRM lounge Proven ability to handle special passengers like VIPS, WCHR, UM, YP Comfortable working with people of all levels and having an excellent customer service approach to solve problems and ensure that all procedures are implemented and maintained to highest standards.. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.

Working As A Lead CSA In Passenger Services - QAS Since 15 th

September’15 till



January 20.

As a lead customer service agent am responsible of heading a team in terms of achieving our goals of excellence customer service. At the same time my focus always remain on on-time performance. At each task assigned to me, I ensure my team is technically prepared for the task ahead including system and product knowledge of the airline am working with I closely monitor teams grooming to comply to the QAS standards During the task given to me I constantly update and receive information from relevant airline Always push my team for developmental program in terms of soft skills, regular training and courses for improved service is always been my prime motto I regularly identify the job well done through Recognition and appreciation to motivate my team to maintain quality at the service.

Worked As A C.S.A in Passenger Services-QAS from 30 September’12 till 14 th

September ‘15

Covering check in and boarding as CSA on SABRE and MACS flights. Worked As A C.S.A Livewell Aviation Service LTD. Since 01 st

July’11 till 15



Preparing ACI (Advance Crew Information) GD, Arrival and Departure Manifest, Container Charts Checking the Passenger Presently Checking all the Documents of the Passenger and Fulfilling all the Request of the Passenger such as Seat Request etc. Professional Handling of Emirates Baggage Make Up, Breakup & Ramps Supervising, Planning the Container According to Transit and Joining, Load Align the Container in Order, Tally Proper Baggage Count. Taking Departure and Arrival Immigration & Custom Clearance Listing of Waitlist and Staff Passenger and on Loading subject to Availability. Issuing of MCO in Case of any Date Change or Airport Tax Collections and Revalidating the E – Tickets Pre Flight Editing. E – Filing, Post Filing Departure E-Filing, Preparing of Revenue Envelopes OCS Mail Bag. Feeding, Stubbing and Exchange (in case of upgrades) of Boarding Pass at the Boarding Gate. Preparing of Manuals PIR’s and DPR’s Feeding into the Systems. Handling DT’s. and Inadmissible. Worked For ENSER COMMUNICATION PVT LTD, Appointed agent of IDEA CELULLAR.LTD, I worked as sales coordinator from 22nd November’10 till 25th April’11.)

Handling a team of field executive of 20 people Taking up dates from them and maintaining the updates in excel Submitting the chq and cash to the branch and maintaining the records for the same.



till 18



Collecting renewal from customer by taking appt From them and sending field executive on field Achieving monthly target Handling a team of field executive of 20 people Sending them on field for fresh pick-ups and renewal cheque and cash collection Taking up dates from them and maintaining the updates in excel Submitting the chq and cash to the branch and maintaining the records for the same. Worked As A Customer Service Assistant – Internship at Mumbai International Airport Limited (MIAL) from 6th Nov’08 till 7th May’09. Meet & assist pax at international airport right from baggage screening to check-in area

& Supervise the smooth flow of pax from immigration till security hold. Receive the passenger’s at aircraft door take them to immigration & proceed to arrival hall & Collect their baggage. Ensure that each & every pax goes smiling. Academic Qualification:

Bachelor of Arts, Mumbai Hindi Vidyapeeth-Mumbai September’14 Higher Secondary Certificate –MSCB, October’09.

Secondary School Certificate – MSCB,Mar’03.

Professional Qualifications:

Diploma in Airline Passenger Services from Indian Aviation Academy, Nashik – 2009 The Course content entire handling of PAX in arrival & departure & also VIP handling. Certificate Course in Computer Application from Logic Computer Center, Vaijapur, Dist. Aurangabad – 2004

Computer Proficiency:

MS-DOS, Windows 95/98/2000/2005/XP, Outlook Express. SS-Word, Power Point, Excel


Appreciated by ME station manager for extra efforts provided during the peak for smooth handling.

Appreciated by GF station manager for handling flight with DNB situation and providing excellent customer service.


Team Player & quick learner

Personal Details:

Father’s Name : Syed Atiqullah Motiullah Quadri

Date of Birth : 21 March 1988

Marital Status : Single

Nationality : Indian

Languages Known : English, Marathi, Hindi, Urdu & read Arabic Hobbies : Swimming, Ball badminton, Cricket & Traveling Interest : Reading,Newspaper,Magazines,InternetSurfing Passport No : T4994633

I solemnly declare that the statements made by me in this application are correct to the best of my Knowledge and belief.

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