Lebo Portia Sekwala
Mobile: 063******* Email: *************@*****.***
Summary
I am professional individual who has experience in customer service, and caring Receptionist with extensive experience in resolving problems, dealing with guest I come across with in the field of the course. A well spoken person who is polite and have matured manners on what I do. A good self entered person who gets well working with people I meet and dealing with challenges I come across each daytime. A self motivated enthusiastic towards my work. A team player who’s willing to take any challenge as it come and well spoken person who is very kind and is willing to learn each skills each day. I’m well driven person who has good communication skills, computer literal, well language practice who obtained her diploma with dignity and self centred person who love smiling and a fast learner.
PERSONAL DETAILS
Names : Lebo Portia
Surname : Sekwala
Title : Miss
Gender : Female
Date of Birth : 1991-12-08
Identity Number : 911**********
Nationality : South African
Home Language : Setswana
Other Language : English,Afrikaans, Sepedi & IsiZulu
Race : Black
Marital Status : Single
Criminal Record : None
Health : Good
Disabilities : None
EDUCATINAL BACKGROUND
Higher grade passed : Grade 12
School : Mmanotshe Moduane High
Subject passed : English, Setswana, Mathematical literacy : Accounting, Life orientation
: Business studies, Economics,
Year obtained : 2009
TERTIARY QUALIFICATIONS
Name of institution : Tshwane University of Technology
Highest qualification obtained : National Diploma in Language Practice
Subject passed : English, Tswana, IsiZulu, Computer usage
: Language translation practice, editing,
: General language dynamic
: Video, theory and practical
Year : 2014
PERSONAL SKILLS & ATTIBUTES
●Familiar with Innkeeper and Protel
●Well trained and qualified in Translation and Editing from Source Language to Target Language
●A good team player & a self –starter who pay more attention to details
●Excellent communication skills
●Excellent telephonically etiquettes and customer service
●Highly organised person and can handle pressure
AWARD
Award For : Best performance in Reception Certificate
Year : 2017
Duties, Work experience and Reference
Orion Mont Aux Sources Hotel- KZN Drankensburg To Orion Safari hotel and convention center
Contact Person
Years
Duties
Reason to leave
General Manager
Mr Strydom Ken
TO
Orion Safari hotel
General Manager
Brain Manyoni
1 Year 9 month
●Front office duties ( Manage switchboard phones and transferring, Emails, fax and copies procedure)
●Maintaining accurate records of Debtors Account
●Keeping assigned account to identify outstanding debts.
●Process invoices
●Check in or out guest, daily reports and handover
●Assist with queries and guest.
●Arranging Front staff
Currently working to Orion Safari hotel
Shangri- La country Hotel and Spa – Limpopo Modimolle
Contact Person
Years
Duties
Reason to leave
Front office manager
Dirk
Contact
1 Year
●Introduction & Training of new staff members
●Switch Board (receiving and transferring calls)
●Making reservations (individual and group booking) and adjustments
●Welcoming Guest
●Processing payments and Compile Invoices
●Cash-ups
●Responding emails
●Making quotations
●Provisional bookings follow ups
●Check in or out guest, daily reports and handover
●Assist with queries and guest complains
●Relocate with GM for new Adventure
Elephant Springs and cabanas- Limpopo Bela- Bela
Contact
years
Duties
Reason to leave
General Manager
Ken Strydom
Contact
2015
To
January 2018
2 years 1 month
● Introduction & Training of new staff members
●Switch Board (receiving and transferring calls)
●Making reservations (individual and group booking) and adjustments
●Welcoming Guest
●Processing payments and Compile Invoices
●Cash-ups
●Responding emails
●Making quotations
●Provisional bookings follow ups
●Check in or out guest, daily reports and handover
Assist with queries and guest
●Promotion to Sisterly hotel Shangri-La 4 Star Hotel
Mosetlha Primary school- Hammanskral Makapanstad
Contact
Years
Duties
Reason to leave
Mr Molokoane
Mosetlha Principal
Contact no: 072*******
2014
1 Year
●Capturing Data
●Office machine operator (copy, Scan, fax & Printing)
●Filling documents accordingly
●Take notes and Answering phones
●Working as a voluntary to gain experience
Musica Pop-Up Store – Limpopo Bela-Bela
Contact
years
duties
Reason to leave
Musica store manager
Maluleka Kgaugelo
Contact no 079*******
2013
●Supervisor and Handing stuff and lock books
● Till operator
●Customer Service
●Stock take and Sign invoices
●Contract Ended