Sales Customer Service

Nuwan Prasad Perera

**/**, ****** ****, ***********, Sri Lanka

Cell: +947******** • Email: *****.*********.********@*****.***

Linkedin: https://www.linkedin.com/in/nuwan-prasad-b7a23a17/

P R O F E S S I O N A L S U M M A R Y

• Certified Customer Service Professional (UK NVQ Level 3)

•Over 16 years of customer Service & direct sales experience in Planning, Strategizing, Business Development, Client Relations, Team Management, Logistics, Process & Budget Management.

A R E A S O F E X P E R T I S E

Excellent Verbal & Written Communication

Team Work

Negotiation

Leadership

Complaint Handling & Problem Solving

Initiative & Enthusiasm

People Management

Time Management

Planning and Organizing

Creative Thinking

Customer Relations

Technical Savvy

C A R E E R E X P E R I E N C E

Customer Service Officer <2004 - 2007>

Dialog Axiata PLC, No. 475, Union Place, Colombo 02, Sri Lanka.

• Attended to all customer requests with professional & courteous service

• Completed tasks & assignments with stipulated time frames

• Promoted all products & services effectively

• Handled customer complaints within the allocated time frame

Regional Sales Officer <2007 - 2011>

Dialog Axiata PLC, No. 475, Union Place, Colombo 02, Sri Lanka.

• Initiated & coordinated new business development opportunities

• Conducted Regional Promotions & achieved the set targets

• Coordinated with Business Partners, Retailers & Sub dealers in the region

• Identified & contracted terms & conditions for acquisition of new corporate, merchant partners and customers

Territory Supervisor <2011 - 2016>

Dialog Axiata PLC, No. 475, Union Place, Colombo 02, Sri Lanka.

• Provided leadership for driving sales, managing, budgeting, controlling, planning and strategizing territory sales and customer service operation within the responsible territory.

• Achieved all quad product sales targets whilst ensuring operational excellence within the team complying with all processors, set area demarcations and systems.

• Monitored and ensured logistics management, process management, budget management and quality of sales and sales agents maintaining highest customer experiences within territory.

• Constantly tracked and monitored performance to be at optimum performance levels enabling target on productivity, quality and security measure is established with month on month sales unit target

Cluster Manager <2016 - 2020>

Dialog Axiata PLC, No. 475, Union Place, Colombo 02, Sri Lanka.

• Managed a Cluster banqueted in three districts & provided leadership for driving sales, managing, budgeting, controlling, planning and strategizing territory sales and customer service operation within the responsible cluster.

• Achieved all quad product sales targets whilst ensuring operational excellence within the cluster complying with all processors, set area demarcations and systems.

• Monitored and ensured logistics management, process management, budget management and quality of sales and sales agents maintaining highest customer experiences within cluster.

• Constantly tracked and monitored performance of the cluster to be at optimum performance levels enabling target on productivity, quality and security measure is established with month on month sales unit target

E D U C A T I O N

Diploma in Customer Care Management <UK NVQ Level 3> <2007 - 2008>

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