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Manager Customer Service

Location:
Colombo, Sri Lanka
Posted:
July 29, 2020

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Resume:

Dilip Kumar Udugamasooriya

A results driven, hardworking and capable procurement manager with a track record of significantly reducing costs and also improving the company’s processes and corporate purchasing programs. Having a proven ability to ensure that the company enjoys a competitive edge when compared to their competitors by securing the best quality, price and terms from suppliers. Always delivering results against strategic objectives, whilst working within the organizations core values and beliefs.

CONTACT

PHONE:

009**********

009**********

009**********

EMAIL:

adexfu@r.postjobfree.com

ADDRESS:

NO: 492/D,

Kospalana, Polpitimukalana

Kandana.

PERSONAL

Birthday : 25th July 1978

Nationality : Sinhala

Gender : Male

Relationship: Married

Languages : Sinhala, English

NON-RELATED REFEREES

Mr. Suresh Jayawardana

Director - CEO

Softlogic Restaurants (Pvt) Ltd,

No. 14, De Fonseka Place

Colombo 05.

Rev. Susiri Liyanage

Senior Pastor,

Wattala Smyrna Church.

No: 9, 2nd Cross Street,

Alwis Town, Hendala, Wattala.

Sri Lanka.

Tel: 009****-******

PROFFESSONAL QUALIFICATION

Certified International Supply Chain Professional (CISCP)

IPSCMI USA

Certified International Supply Chain Manager (CISCM )

IPSCMI USA

CARRER HISTORY

Operations Manager - Stassens Foods (Pvt) Ltd (From July 2019)

● Ensure all operations are carried on in an appropriate, cost-effective way

● Improve operational management systems, processes and best practices

● Purchase materials, plan inventory and oversee warehouse efficiency

● Formulate strategic and operational objectives

● Examine financial data and use them to improve profitability

● Perform quality controls and monitor production KPIs

● Recruit, train and supervise staff

● Find ways to increase quality of customer service

Supply Chain Manager - Softlogic Restaurants ( Pvt) Ltd

2013 to 2019

Job Description

Plan and implement the overall supply chain strategy

Collaborate with Sales, Operations, and Customer Service teams

Determine key supply chain KPIs

Suggest solutions for process improvements

Identify process bottleneck and implement solutions in a timely manner

Managing warehouse operation

Train and evaluate others

Provide constructive feedback

Work with finance, sales, and outlet team to determine best vendors and distributors

Build and maintain good relationships with vendors

Assistant Procurement Manager - Abans Restaurants ( Pvt) Ltd.

2006 to 2013

Job Description

Responsible for Order Placement Timing, Supply / Demand Alignment, Material Replenishment and Supplier Performance.

Continuously monitoring, evaluating and improving supplier performance.

Projecting stock levels.

Monitoring delivery times to ensure they are on time.

Ensuring the adequate supply of all required materials, components and equipment.

Delivering cost savings for the company.

Managing the procurement supplier relationships for the company.

Helping to source alternative items for buyers and customers.

Regularly contacting suppliers to renegotiate prices.

Developing relationships with distributors.

Working to create and promote a safe working environment.

COMPETENCIES

Establishing effective operating policies, lean initiatives and processes.

Comprehensive understanding & experience of purchasing strategies and also inventory management.

Regularly achieving cost saving targets.

Resourceful and well organized.

Extensive knowledge of purchase order systems and related software.

Deep understanding of the principles of vendor management.

Ability to manage multiple priorities.

Excellent analytical, critical thinking, and strategic skills.

Highly proficient in computerized stock management systems

PERSONAL STRENGTH

Able to work under pressure.

Strong interpersonal organizational skills.

Excellent communication skills.

Time Management.

Team Work.

Leadership.

I hereby declare that this resume correctly describe myself, my qualification and

my experience to the best my knowledge.

Date Signature



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