SENTHIL KUMAR K
To seek challenging assignment and responsibility with an opportunity for growth and career advancement as a successful achievement.
A customer oriented and self driven professional with excellent networking knowledge possesses rich experience of 25 years.
Excellent in planning and maintaining day to day work
Expert in trouble shooting the existing networks.
Experienced in providing motivation, guidance and up to date service to all
Responsible and honest.
Time bounded and eager to know the new things.
Able to work individual as well as in group.
Good communication skills in writing and verbal both.
Key Responsibilities Handled
Manage the networking of organization.
Provided daily computer and laptop support to end users including installations and upgrades.
Maintain the proper communication through Team between various departments.
Train the new employees.
Maintain accurate inventory for all changes.
Provide weekly status reports to management.
Communicate and interact with front line users
Provide hands on support of our equipment both in our main office as well as our co-location sites
Conduct verification tests with supervision of engineering team
Must possess initiative and flexibility and be cooperative
Possesses interpersonal relationship skills consistent with the duties of this position
Possesses the understanding and ability to work with confidential information on a regular basis
Ability to understand and carry out oral and written instructions
Follows policy and cooperates with supervisor.
Work Experience Total Exp : 15 Years
Company : Star Engineering, Padi, Chennai -50
Designation : Manager – Support
Coordinated the day to day work for company and customer service call.
Worked with end users to determine their information needs
Communicated with customers through email, telephone, and face to face.
Advised on new technologies to help further the organizational mission
Coordinated with the service technician concerning reported system deficiency and acted on those accordingly.
Take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm
Maintaining company system stocks and weekly report to management
Maintaining company logistic movement with record
Coordinated with monthly invoice to customer and payments
Daily movement record update to management
Working experience in multi-threaded environment
Ability to create positive working relationships throughout the organisation
Assessed systemic problems and suggested possible solutions
Led team in bar coding phase of delivery development.
Assisted in checking and updating hardware and software inventory and records
Assisted in preparing supporting documents as required
EDUCATIONAL QUALIFICATION :
Diploma in Computer Science at R V S Polytechnic Dindigul.
PERSONAL DETAILS :
Permanent Address : 23 Pari Nagar Gandhi Street,
Ashok Nagar, Chennai – 600 083.
Father’s Name : Karuppusamy V
Date of Birth : June 10, 1968
Languages known : English, Tamil
D L : T / W & Four Wheel
PAN card : Yes
Aadhaar card : Yes
I do here by declare that all the statements mentioned above are true to the best of knowledge and belief.
Place : Chennai
SENTHIL KUMAR K