Technical writer

Rick Olsen

832-***-**** (Cell)

***********@*****.***

Life-Long learner, teacher and trainer desiring to leverage my skills to improve corporate achievement.

Specialized Qualifications

● Instructor led learning

● Teaching key concepts for understanding

● Training development

● Assessment creation and modification

● Training aids

● Consulting subject matter experts

● Blended learning

● Compacted and interdisciplinary learning according to performance gaps

● Customized online assessments

● Encapsulate key learning components of software applications

Software Experience

● Microsoft Word

● Microsoft Excel

● Microsoft Access

● Microsoft PowerPoint

● Microsoft SharePoint

● Microsoft Outlook

● AS 400

● Microsoft TEAMS

Professional Experience

Change Management and Analytics Professional

Texas Educational Agency (TEA), Austin TX, March 2020-Present

Part of a state-wide Team to assit Educator Preparation Programs. The Educator Prep Data Academy was created to assist EPP’s to understand, implement and align their programs with state standards. Through the creation of webinars and end-user documents EPP’s are equipped to meet these goals.

IT Trainer/Analyst

SYSCO Foods, Corporate Office, Houston TX. 3/2000-3/2003

● Implemented corporate training objectives for the Order Processing Department during corporate conversions, rollouts and onsite software training sessions across the United States for new hires and existing SYSCO staff.

● Created Computer Based Training Modules for SYSCO proprietary items

● Train-the-Trainer for Customer Service Managers

Technical Writer

DACG Consulting, Corporate Office, Houston TX. 11/1998-1/2000

● Created end-user documents and quick reference guides for Proprietary Software including Exon Mobil

● Software quality assurance for DACG home office

● User documentation for proprietary software and SAP

College Adjunct Professor

Lee College Baytown Texas. 8/2005-5/2009 College Adjunct Professor, San Jacinto College, Pasadena Texas 1/2006-5/2006

Teacher

High School Business and Career and Technology, Live Oak Academy HAYSCISD, Buda TX. 8/2018-3/2020

Guided a wide range of students in a blended learning computer lab

Utilized software in Edgenuity, Oddesyware, Google Classroom and Microsoft Word, Excel Power Point and Access to meet requirements as outlined by the State of Texas resulting in students graduating at an accelerated pace

Teacher

High School Business and Career/Technology, Lehman High School HAYSCISD, Kyle, TX. 8/2017-8/2018

Taught Microsoft Office Word, Excel, Power Point and Access, Marketing and Video Game Design Classes -Created and implemented a modified flip classroom -Created and implemented blended learning modules -Over 50 students passed the Microsoft Office Specialist Exam ®

Teacher

High School Business and Career/Tech, Department Chair, Sterling High School GCCISD, Baytown, TX. 8/1995-8/1998, 3/2003 -8/2017

● Taught Microsoft Office Word, Excel, Power Point and Access -Created and implemented a modified flip classroom -Created and implemented blended learning modules -Over 150 students passed the Microsoft Office Specialist Exam ® and over 500 in the Business Department

Educational Credentials

Stephen F. Austin State University, Nacogdoches, Texas

● Bachelor’s degree in communications. Minor in General Business

State University New York, New Paltz, New York

● Completed 18 hours towards a Master’s in Education

University of Texas, Austin, Texas

Blended Learning Professional Development: Flex Model

Certiport© Testing Proctor. Microsoft Office Specialist (MOS) Microsoft Technology Associate (MIA) Microsoft Certified Educator (MCE) IC3 Digital Literacy (IC3) Entrepreneurship and Small Business (B12)

Noted Accomplishments

Created a project-based learning curriculum to support existing State Requirements that utilized additional software support for student to attain Microsoft Office Certification in six different areas. As a result, over 550 students, from two school districts, passed the Microsoft Office Specialist and Microsoft Expert Certifications®

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