Karen D. Hines

adexcp@r.postjobfree.com

910-***-****

Health Systems Assistant, 9/2007 – Current

Full Time 40 + Hours per week

Womack Army Medical Center, Clinical Services

Fort Bragg

DUTIES & RESPONSIBILITIES:

Data Analytics:

Informed decision making to maximize efficiency and recapture revenue.

Make recommendations to maximize utilizations and capture real time within the Operating Room (OR).

Perform Cost analysis for Operating Room equipment to minimize cost

Manage research and analyze operating room delays, including, but not limited to, first case starts delays, turnover time, unassigned surgical utilization, and service block time utilization data for all service areas to optimize operations and identify deficiencies.

Construct a Cost Analysis Spreadsheet for a cost analysis on the Surgeon’s Surgical equipment for ten service areas and over 20 surgeons, to breakdown and minimize surgical equipment utilization cost.

Build Data Query’s utilizing the BCS M2 Database System, Care Point, Surgical Scheduling System (S3) Dashboard, and Operating Room Dashboard

Make recommendations to senior management about ways in maximum efficiency with Operation Room utilizations and minimize the out of network referrals.

Extract data from warehouses (Access, Microsoft SharePoint, Project, OneNote, and Microsoft Visio), Importing that data to Microsoft Excel Spreadsheet software using querying techniques.

Research in-network and out-of- network surgical procedures by pulling Operating Room data in surgical scheduling System (S3) to show utilization and productivity.

Facilitate required statistical data using various software applications in order to prepare and formulate a variety of administrative, technical reports, and memorandums.

Generate summary reports (monthly, quarterly yearly) on current standings, addressing concerns from internal and external shareholders; face-to-face, via/email, and via/phone pertaining to the data metrics for understanding and knowledge.

Accurately gathers and compiles statistical data reports from Resource Management and Environmental Studies (RMES) system for data metrics.

Make executive decisions based on data research and analysis to close and reopen Operating Rooms.

Customer Service/ Support:

Headline Review and Analysis (R&A) Brief to the Command Chiefs, while training several Department Chiefs on locating and extracting the data metrics from different database systems.

Maintain a high level of professionalism when providing efficient and effective healthcare services, while promoting and enabling the delivery of timely, accurate, accessible health care.

Successfully promote ideas to enhance productivity in the workplace by communicating openly and honestly with team members on upcoming organizational objectives/goals.

Mental Health Associate II, 12/2003 to 02/2006

Full Time 40 + Hours per week

Chad Youth Enhancement Center

Clarksville, TN

Contact: 931-***-****

DUTIES & RESPONSIBILITIES:

Instructor/Mentor:

Work with patients to establish reasonable clear restrictions and expectations in accordance with their treatment plan.

Interact with composed, aggressive, and suicidal patients teaching them new coping skills and support patients with carrying out self-care tasks within the patient’s functional competences.

Monitor Psychiatric Patients on daily activities, introduce coping stratigies to their daily routine to assure mental stability when needed.

Focused and attentive to each client’s needs, assist with promoting positive peer philosophies amongst other peers, and provide positive support.

Lead Peer Groups and strategy sessions on different focal points.

Administrative:

Accurately obtain and record patients’ mental status, Disabilities, Beliefs, and other application questionnaires’, while explaining and providing a copy of the Patient Rights and responsibility documents to all new patients upon admission.

Work within a team structure to guarantee excellent patient care, model proper social skills; set firm yet caring/nurturing perimeters, manage time efficiently, and prioritize tasks.

Observe, monitor, record client conduct, problems, and progress as instructed; including medical referral forms, shift notes, and other reports as allocated within the HIPAA guidelines.

Direct Care:

Follows established policies and procedures to ensure accurate and consistent quality patient care.

Effectively manages disruptive and aggressive behavior in accordance with treatment procedures and program expectations using restraint or deescalating techniques per center guidelines for children (starting at age 5), adolescents and adults, to include Military or prior military patients.

15/30-minute checks on patients that are on elopement and suicide precautions.

Takes and record vital signs ensuring prompt and accurate documentation in the patient's medical chart with effective written/documentation and oral communication.

Customer Service/ Support:

Upholds a therapeutic relationship with patients and adherence to professional boundaries while guaranteeing confidentiality, courteousness, and respectfulness toward co-workers, families, patients, and visitors, but not limited to maintaining professional boundaries.

Escort and supervise minors to class, mealtime and monitor outdoor and indoor recreational, as well as educational activities.

Lead highly interactive group counseling sessions and Interact with Adolescent girls and boys which include role-playing, peer discussions, learning games, and family projects.

Improve Decision Making Skills, social bonding, and redirect their anger to a more positive direction.

Assess and confirm the needs of each resident needs are being met to include but not limited to, clothing, linens, and personal hygiene items.

Training/Coach:

Educational knowledge and hands-on training with children growth and development while working and providing an array of different avenues for coping skills in a firm, caring, yet nurturing manner, while maintaining professional boundaries.

Trained in the principles and de-escalation techniques applied to behavior analysis on detailed behavior plans, psychiatric illnesses, and management of patients with autism, preventing and managing aggressive behavior.

Effectively manages disruptive and aggressive behavior in accordance with treatment procedures and program expectations using restraint or deescalating techniques per center guidelines.

EDUCATION

University of IOWA HEALTH CARE

Carver College of Medicine

Certificate – Operations Research for Surgical Services, 1/2019 to 1/2019

(35 Training Hours)

The purpose of the course is to teach participants how to apply principles of operations research to solve problems in the operating room and the perioperative environment:

Monitoring operational and financial performance of surgical suites and anesthesia groups (“descriptive analytics”)

Forecasting case durations, time remaining in cases, use of staffed OR time (“predictive analytics”)

Applying principles of operations research to make common decisions, such as staffing levels, block time planning, case scheduling and assignment, financial management, and strategic planning (“prescriptive analytics”).

Colorado Technical University, 7/2017 to 9/2018

Bachelor of Science in Healthcare Management-Health Informatics (BSHCM-HI)

Completed Courses:

Principles of Microeconomics

Fiscal Management in Healthcare Services

Health Analytics

Business Intelligence in Healthcare

Colorado Technical University, 10/2013 to 3/2015

Associate of Science in Health Administration Services - Medical Office Management

Completed Courses:

Diversity in American Life

Career Planning and Management

Technical and Professional Writing

Public Affairs healthcare finance

Human resources

Healthcare administration

Reimbursement systems

TRAINING:

Lean Six Sigma: Lean Leader (LL) Course (40 Training Hours)

oLean Leader (LL) is the third in a series of lean training and certification programs

oPlanning and Analysis Improve/Maintain Present Performance

oThe course is aimed at providing practical tools for personnel to optimize processes in MEDCOM units. The class gives tools to reduce waste and boost efficiency within organizations.

Arbinger Institute - Arbinger Training Certifications:

oArbinger Training revealed two distinct mindsets from which people and organizations operate—a self-focused inward mindset and an others-inclusive outward mindset—and the path to sustainably changing mindset and results. To calculate a return on investment (ROI) for any change process, it is critical to both set a baseline and measure key performance indicators at regular intervals. Arbinger offers two off-the-shelf assessments--a mindset assessment and a third-party assessment of training ROI--and one custom organizational assessment.

Workshop Day 1 – Outward Mindset Change

o8-Week Sustainment Program Implementation Coaching

Self-Awareness Tools

Collaboration Tools

Accountability Tools

Influence Tools

Workshop Day 2 – Leader Development (Outward Leader Training)

Advanced Leader Training Leader Coaching

Role and Goal Setting Tools

Performance Conversion Tools

Correction and Discipline Tools

Conflict Resolution Tools

Workshop Day 3 (For Leaders) – System Improvement (Quarterly Implementation Session)

oStrategic Planning & Execution Executive Coaching

Policy and Procedure Revision

Process Improvement

Labor Management Relations

Leader Mentoring

S3 (Surgical Scheduling System) Database

Microsoft Power BI

Professional References:

Dr. Tracie H. Lashley, D.M., GSLC

Chief, Cyber Compliance Branch Alternate Installation ISSM Regional Network Enterprise Center-Fort Bragg (RNEC-FB) 93rd Signal Brigade, 7th Signal Command (Theater) Cyber security Division, NEC - FT Bragg

Comm: 910-432- 4165 DSN: 239

Sinclair, Tanya

Health Technician

WAMC Department of Preventive Medicine (Epidemiology Disease and Control Surveillance Clinic)

Comm: 910-***-****

Additional Business and Technical Skills:

Strong Leadership Skills

Strong attention to detail.

Proficient in ETL (extract, transform, load)

Active Listening Skills

Knowledge of military memos, the Army Functional Files Systems, and The Uniform Chart of Account Personnel System UCAPERS computer systems use.

Data security and privacy

Creative problem-solving skills and critical thinking

Building Trust

Ability to work within a diverse, global workforce that is oriented around customer satisfaction

Encourage, Empower, & Uplift

Instructing/Developing Capabilities

Inspire

Creative problem-solving skills and critical thinking

Gather requirements from end users at all levels of the organization to determine reporting needs.

Ability to work within a diverse, global workforce that is oriented around customer satisfaction

Managing Relationships

Provide Creative Feedback

Operates automated office information processing system (CHCS).

Operate office automation equipment to prepare, store, retrieve or otherwise process information in an automated system.

Maintain Basic Life Support, (BLS) training and certification.

Knowledge of medical terminology. Cross train with Medical Coders to broaden my knowledge base.

Adhere to all administrative and clerical regulations pertaining to practices and procedures applicable to the processing of forms and requests, used in various office support tasks.

I certify that, to the best of my knowledge and belief, all of the information on and attached to this Resume is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this Resume may be grounds for not hiring me or for firing me after I begin working and may be punishable by fine or imprisonment. I understand that any information I give may be investigated.

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