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Assistant Customer Service

Downey, CA
July 28, 2020

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Melissa Leader

***** **** ****** 562-***-****

Santa Fe Springs, CA 90670

My objective is to obtain a supervisory management position with a first-class company, where I can contribute to its growth using the knowledge and experience that I have gained by managing my own childcare business.


Leader Family Home Child Care, Owner May 2006 – Current

• Licensed Child Care Provider extending services to parents with children in the general public, and through state/county subsidized programs.

• Prepare children to enter elementary school by leading age-appropriate educational activities according standards provided by the State of California.

• Provide three meals daily for each enrolled child according to Options for Learning, a federally funded food program.

• Execute contracts with parents using mandated documents that are required by the State of California Social Services and manage invoices and payments accordingly. Rescare Inc., Assistant Supervisor Sep 2005 – May 2006

• Managed the pre-hire process of all potential Home Care Givers, conducting interviews, obtaining background checks, and preparing final review documents.

• Instructed all onboarding Care Givers using training materials that positively guided them to work with elderly clients appropriately.

• Successfully organized the work schedule for all Care Givers, making sure that our clients were always cared for.

TGI Fridays, Lead Food Server June 1997 – Sept 2005

• Established positive working relationships with all managers, supervisors, and coworkers.

• Provided the best customer service to the clientele by ensuring that each order was handled

(created, prepared, and sold) properly.

• Trained and oversaw new servers by making sure they understood the responsibilities of their role according to the policies and culture of the restaurant. EDUCATION

National University- Bachelor of Arts, Early Childhood Education April 2018 – June 2020

• Achieved a 3.58 GPA overall through the university’s School of Education.

• Studied courses in general organizational management. Cypress College- General Education Sept 1995 – Dec 1996

• Studied courses in Early Childhood Education necessary to start my own childcare business. SKILLS

Relationship Building and Communication- Consistent follow up with clients addressing their child’s accomplishments, behavior, and needs. Making the most of every client interaction. Service oriented- Manage the education, nourishment, and basic provisions of the children. Establish daily routines by using strategic schedule plans.

Proven sales- Work with clients financially to retain their business while remaining profitable. Melissa Leader

10141 Gard Avenue 562-***-****

Santa Fe Springs, CA 90670



Manuel Aranda

Former Employer, Known 18 Years


Veronica Aldana

Former Client, Known 4 Years



Samantha Arnold

Neighbor, Known 16 Years


Tawnya Reveles

Friend, Known 12 Years


Melanie Chomchavalit

Friend, Known 18 Years


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