CHRISTOPHER T. POTTER
Lenexa, Kansas 66219
YRC Network Operations II
YRC (Contractor for TEK Systems)
August 2018 to Present
Troubleshoot and Resolve all Cisco Router, Switch Problems and Outages in the Network
Test and Fix CSU and Cradle Point Backup Problems
Work with Vendors to Restore T1 and Ethernet Circuits
Open Trouble Tickets that Require Internal and External Escalations
Century Link Network Engineer
Century Link (Contractor for TEK Systems)
August 2015 to May 2018
Test and Turn up of New CALIX E7 DSLAMS.
Configure and provision new VoIP, Data, and PRISM VLANS.
Provide Install Management help to on-site technician using the CALIX GUI and CLI for new CALIX equipment.
Upgrade DSLAM cards with correct software.
Configuring new equipment for on-site Data, VoIP, and PRISM testing.
Samsung TAC 3G/4G Core Engineer
Samsung (Contractor for World Link)
February 2013 to March 2015.
Provided 3G & 4G support on the Core Network for the Cisco WSS’s, MGW’s, MME’s, & SAEGW’s.
Provided Samsung Network support on Core, Backhaul, and RAN networks, which included using Cisco on the MGW’s, WSS, ASR’s, CSR’s MMBS, and the BTS/BSM.
Provided Network assistance for Hardware and Software upgrades.
Century Link (Contractor for TEK Systems) Gardner, KS
May 2011 to February 2013.
Worked as an Engineer on Century Links ATM to Ethernet DSLAM Internet conversion.
Worked on Calix, Adtran, and AFC Telllabs Equipment
Responsible for troubleshooting and resolving all post migration problems resulting from A2E maintenance
Post migration responsibilities included updating Tab View, EMS, Ciras, and Remedy databases with new management information
Deployment & Integration Tester
Ericsson (Contractor for JM Neil) Overland Park, KS
Sprint Campus February 2011 to May 2011.
Performed nightly maintenance updates on Lucent equipment
Performed upgrades on Lucent Switches, including EVDO and ECP using UNIX.
Work with switch techs on post maintenance tests to ensure no outages were caused during the updates.
Technical Support II NSCC
Verisign/TNS Overland Park, KS July 2007 to November 2010
Troubleshoot to resolve all network SS7 & VoIP problems or outages on Tekelec and Nortel DMS STP’s and ITP’s.
Resolved problems with services related to ISUP, CNAM, LIDB, LNP, E800, CLASS, SMS, and other services.
Worked with other dept’s to resolve tickets related to DNC, SOA, IPCNAM, CLSMS, and VoIP.
Worked with carriers to resolve outages that required opening and escalating internal and external trouble tickets.
Used Access 7 as a tool to trap and troubleshoot calling failures.
Verified STP and ITP translations for errors
Technical Support Engineer II/NTAC Engineer
Sprint PCS Overland Park, KS/Sprint Campus January 2006 to April 2007
Supported all phases of National Call Tones Platform rollout.
Worked daily to resolve dead air, blocked circuits, and web management problems, to close Call Tones related Tickets.
Worked with the vendor to open RMA’s to replace faulty parts.
Wrote maintenance MOP’s (method of procedure)
Performed weekly backup’s, submitted Firewall Rules, replaced faulty equipment, and performed daily Call Tones tests.
Systems Integrator III/NTAC Engineer
Sprint PCS Sprint Campus October 2003 to January 2006
Worked work as a technician on the ISCP (Integrated Service Control Point) platform
Responsible for helping deploy future ISCP services such as Call Tones, VoIP, and PLS
Added new SS7 links to the ISCP
Systems Integrator III/NTAC Engineer
Sprint PCS Sprint Campus January 2001 to October 2003
Sprint Voicemail Team as Voicemail Trouble Support Specialist
Required to monitor, track, and resolve all Voicemail problems throughout the country 24 hours a day, seven days a week.
Used UNIX as a tool to troubleshoot network outages and restore service to hundreds of thousands of customers at a time.
Worked with switch technicians turning up T1’s and DSO’s to provide more PCS voicemail capacity.
Surveillance Technician II
Illuminet Overland Park, KS January 2000 to January 2001
Would track and troubleshoot Signaling System 7 (SS7) related issues in Nortel and Tekelec STP’s.
Remotely tested to prove direction on trouble, placed software loops and ran Bert tests.
Worked in depth verifying translations for ISUP (point to point) and TCAP (IS-41, E800, CNAM, CLASS, LIDB, and AIN) services.