Director of Operations

Christopher J. Rothermel, MPA, CNP

**** ******* *** **, **********, DC 20002

202-***-**** // *********.*@*****.***

www.linkedin.com/in/chrisrothermel1/en

SUMMARY

Highly educated, hands-on, program manager with a Masters Degree and 11+ years of practical professional work experience in the fields of public administration and nonprofit management; developing an extensive skillset, including considerable experience gathering data, designing and applying analytical matrix for data analysis and interpretation — for the purposes of program evaluation, management and decision making. A strong work ethic, and a history of overcoming life changing obstacles (Hurricane Katrina) to thrive in new and challenging situations — a Certified Nonprofit Professional, with impeccable networking skills, who has managed people and resources, enhancing program productivity and adding value at every turn. Certified Microsoft Office Excel/Word Specialist — able to learn new technology quickly. Excellent image and interpersonal skills.

EDUCATION

University of the District of Columbia — Washington, DC

2015 Master of Public Administration in Public Administration (MPA)

2015 Certified Nonprofit Professional (CNP) credential (concurrent)

2013 Bachelor of Arts in English

2013 Bachelor of Arts in Sociology and Anthropology (concurrent)

EXPERIENCE

June 2018 to HealthHIV— Washington, DC

Present DIRECTOR OF OPERATIONS

Director of Operations for a national nonprofit organization that works with organizations, communities, and health care providers to advance effective prevention, care, and support for people living with, or at risk for, HIV and HCV through education and training, technical assistance and capacity building, advocacy, and health services research and evaluation.

Manage and ensure that each department's operational function is performed in a timely and efficient manner in accordance with pre-defined goals

Develop and update policies and procedures to ensure clear and consistent execution of programs and operations

Oversee and improve internal management, communications, staff coaching, and continued education

Review and update existing organizational operating procedures on a regular basis and establish new procedures as needed

Direct overall human resources services, including payroll, workers’ compensation, staff benefits, taxes, insurance, and federal/state/local compliance

Execute staff onboarding and termination

Liaise with third parties, including property management, audit firm, insurance broker, leasing agent,

Ensure compliance with organizational policies

Review, update, and maintain job descriptions on an annual basis

Manage personnel matters

Assist with employee relations, conduct troubleshooting, and disciplinary action as needed

Assist in budget management and reporting, as well as, tracking overall goals and departmental expenses

Oversee process to evaluate overall performance by gathering, analyzing, and interpreting data and metrics

Manage procurement processes and coordinate material and resources allocation to reduce costs

Oversee customer support processes and vendor relations to enhance customer satisfaction

February 2018 to The D.C. Center for the LGBT Community — Washington, DC

June 2018 OPERATIONS MANAGER

Operations Manager for a nonprofit community center that is a driving force in the D.C. community for educating and empowering, celebrating and connecting the lesbian, gay, bisexual, and transgender communities. Its mission focuses on health and wellness, arts & culture, social & support services, and advocacy and community building.

Managed the day to day administrative and financial operations for this 501(c)3 community center

Supervised and supports paid staff, as well as a team of unpaid volunteers and interns to complete the mission of The Center

Reviewed and facilitated payment of all financial requests, including purchasing goods and services, processing invoices, making timely bank deposits, ensuring payment of vendors, staff, and other bill payees within payment terms, prints checks, processes Paypal and credit card payments

Planned, facilitated, and participated in teaching the volunteer orientation program

Determined funding needs, researched available grants, then wrote and submitted grants to funding sources: Mayor’s Office of LGBTQ Affairs, Weissburg Foundation, City Fund, etc.

Elicited and cultivate new event sponsors, professional business partners, and collaborative partners

August 2017 to The D.C. Center for the LGBT Community — Washington, DC

February 2018 OFFICE ADMINISTRATOR

Responsible for the day to day administrative operations for this 501(c)3 community center

Supervised a team of unpaid volunteers to provide support services for the day to day operations of The Center

Managed Capital Bikeshare discount partnership program

Interacted with internal and external clients to ensure clear and timely delivery of all agency communications

Monitored supply needs for program gift cards, and metro cards for program participants, orders supplied when necessary and manages distribution to appropriate parties

Assisted program managers with administrative tasks such as processing W9s, volunteer coordination, and program enrollment

Created policy/procedure manuals for use by Center staff

October 2016 to Men Can Stop Rape — Washington, DC

December 2016 GRANT WRITER

Grant writer responsible for management of the foundation grant program portfolio, identified prospects; researched and wrote grants, and tracked the performance and reporting of grants received, for this nonprofit, that focuses on creating a culture free of violence against women.

Researched and identified over 300 foundations, as prospective grant funders, yielding 60 qualified prospects

Wrote and submitted 2 grants to selected funding sources, wrote 2 letters of intent, and 3 acknowledgment of payment letters, all for different foundations

Utilized Excel to create spreadsheets to track grant progress and ensure reporting schedules are met for funding organizations

Networked with the Washington Wizards to hold a Night Out with the Wizards to support development of agency through ticket sales

August 2016 to Paving Access to Human Services (PATHS) — Washington, DC

October 2016 DATA ENTRY SPECIALIST

Data entry specialist for a nonprofit organization that helps recipients of Temporary Assistance for Needy Families (TANF) by providing in depth case management, transportation assistance, and other services.

Researched and organized client files, developing a working system for data and file management

Identified and tagged incomplete customer files for further research and follow-up work; areas of consideration include: health needs, disability applications, services and/or activities received, agencies and/or organizations from which each customer receives services, and mental health data

Referred incomplete customer files to individual Case Managers for follow-up

Identified and documented the Case Manager customer engagement

Documented and inputted data into client database for each individual customer

December 2015 Journal for Public Affairs Education — Washington, DC

JOURNAL REVIEWER

Distinguished scholar tasked with peer-review of scholarly articles on education, curriculum, and accreditation issues pertaining to public affairs for this, the authoritative quarterly journal for public administrators

Recognized as a professional in the field, selected by editors, based on submitted scholarly works, to perform peer reviews

Strengthened the quality of the journal by reviewing documents for accuracy, intellectual rigor, relevance, and writing style

June 2015 to Government of the District of Columbia: Office — Washington, DC

November 2015 of the Chief Financial Officer — Office of Integrity and Oversight

INTERN — Data Analysis and Workflow

Paid intern reporting to the Executive Director of the Office which has responsibility for conducting background checks and misconduct investigations of employees and financial audits of agencies

Identified inefficiencies in data flow management critical to agency performance and engaged internal information end users to determine the best practices for information use and workflow

Developed parameters for a systematic redesign of information storage and implemented the new system; brought seven years of legacy data into compliance with the new architecture

Developed and implemented a system utilizing advanced Microsoft Excel functionality for inventory purchasing

Engaged in 40+ hours of software training for DC government financial/accounting systems: CFOSolve and R*STARS

Created and implemented systems utilizing advanced Microsoft Excel functionality for misconduct and background investigation tracking and analyzing evaluation data related to annual ethics training

Compiled and edited for content, continuity, and grammar, the policies and procedures manual utilized by the security division

January 2012 to University of the District of Columbia — Washington, DC

May 2015 GRADUATE ASSISTANT / RESEARCH ASSISTANT / PEER TUTOR

Employed in paid positions, with increasing responsibility, within multiple departments while also a full-time student. Created an accredited certification program for peer tutors, managed and led a mid sized team of undergraduate students to research, analyze data, write, and publish a paper in a peer reviewed journal. Resurrected a defunct University program serving certified nonprofit professionals, leading to a 500% increase in enrollment and graduation rates

GRADUATE ASSISTANT (August 2013 to May 2015)

Engaged different levels of management including the University President and Provost, Deans, and Professors across multiple departments to market and cross promote University activities

Designed an evaluation plan and implementation guidelines for the Certified Nonprofit Professional (CNP) credential programs

Expanded the Nonprofit Leadership Alliance Student Association (NLASA) attendance by 500% through targeted outreach and marketing efforts

Managed programmatic aspects of the NLASA including: constructing a budget, securing logistical spaces, creating partnerships with nonprofit partners, and providing engaging student development workshops

Assisted in the development effort by procuring funds ($20,000) from local businesses to fund annual business plan competition

Collected, analyzed, and stored student data using Microsoft Excel for the School of Business and Public Administration

Presented a training workshop for faculty on aligning course level assessment with strategic goals and objectives

Instructed masters level nonprofit management students how to write grants in Development and Fundraising Management course

RESEARCH ASSISTANT (August 2012 to May 2013)

Collected, collated, and analyzed data on the Scholars on a Roll (SOAR4) retention program and analyzed its effectiveness

Collected and analyzed data to determine error percentage rates

Led and managed the efforts of a mid-sized team of students to research and write a collaborative research paper on error analysis

Created methodology for a student research program to determine effectiveness of teaching tool

Classified, categorized, and analyzed data from a cohort of students engaged in a grant funded university retention program

PEER TUTOR (January 2012 to May 2012)

Designed and developed an accredited program to comply with the International Tutor Training Certification Program

Tutored students in basic writing skills, thesis development, editing and revising, and grammar

Received calls and made appointments using GradesFirst a student tracking system

August 2014 to Network of Schools of Public Policy, Affairs, and — Washington, DC

September 2014 Administration

CONTRACT CONSULTANT — Data Analysis

Paid contractor for the authoritative agency of the public administration field, hired to conduct data analysis, management, and clean-up.

Utilized Microsoft Excel and expertise in the visual formatting of data for different audiences to analyze, present, and make recommendations on program expansion and budget expenditures

Constructed PowerPoint presentation for the staff and board, highlighting information about the effectiveness and contributions of the selected program

Increased growth and development of the professional association by analyzing demographic data and making recommendations on where to spend budgeted funds

February 2006 to Whitman-Walker Clinic — Washington, DC

November 2007 HEALTH EDUCATOR

Escaped Hurricane Katrina by relocating to D.C., hired by federally qualified health center to resurrect a defunct men’s health program.

Recruited new volunteers through targeted marketing efforts in local newspapers, social media, word of mouth, and cross- interdepartmental promotion

Wrote a $150,000 grant (that was subsequently funded) to expand the focus, scope, staffing, and budget

Planned and executed small fundraising events as part of a development program to raise funds for health education program

Interviewed, hired, and supervised an outreach coordinator and a team of unpaid volunteers

Successfully rebranded the agency with community partners and constituents to reach a broader spectrum of the community.

Engaged in a process of continuing professional development, with over 150 hours of different community health training programs

Increased staffing and budget by 200% through grant writing and contract negotiation

Created and managed budget, supplies, logistics, and coordinated activities for men’s health education programs

Managed data collection, monitoring, and reporting for Mpowerment, Popular Opinion Leader, and Comprehensive Risk Counseling Services interventions

PROFESSIONAL CERTIFICATIONS

2015 Certified Nonprofit Professional Credential (CNP)

2013 National Institutes of Health Protecting Human Research Participants License

2015 Microsoft Office Excel Specialist Certiport ID 84001607

2016 Microsoft Office Word Specialist Certiport ID 84001607

2019 Google Cloud Certification in GSuite

RECENT PUBLICATIONS

Rothermel, C. (2016). Book Review: Managerial Dilemmas: The Political Hierarchy of Economy. Journal for Public Affairs Education. August Edition.

Krauthamer et. al. (2014). Making the "Squ-EASE": Error Analysis Self-Efficacy (EASE) as a Tool for Writing Improvement and Assessment. Journal for the Assembly for the Teaching of English Grammar. August Edition.

TECHNICAL SKILLS

Microsoft Office Specialist: Excel, Word

QuickBooks Online

DC government accounting software: CFOSolve, R*STARS

Mac OS X, Windows 10

GradesFirst: A student tracking and retention software

Salesforce: Customer Relationship Management

Grants.gov Interface

ADP: Human Capital Management

PROFESSIONAL AND CIVIC AFFILIATIONS

UDC Nonprofit Leadership Alliance Student Association: President (2014-2015)

Sigma Tau Delta English Honors Society: Historian 2012: member since 2011

College English Association Mid-Atlantic Group: member since 2012

Nonprofit Leadership Alliance: member since 2013

American Evaluation Association: member since 2015

AWARDS

University of the District of Columbia: Dean's List Award (2011-2013), Academic Achievement Award (2012), Certificate of Appreciation for Recognized Student Leadership (2012), Maxine Combs Award for Creative Writing (2013), Dean’s Scholarship Award (2014), Distinguished Alumni Award (2014)

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