Customer Service Front Desk
Resume:
Kinmala Lamar
*********@*****.***
Professional Summary
Experienced customer service professional seeking a career path in the field of customer support, administration or project coordination. Consistently delivering top quality customer service and technical support. Transferable skills in administration, information technology, and logistics, with attention to detail and integrity.
Technical Skills
•Advanced knowledge of computer hardware and cabling
•Computer maintenance, troubleshooting, and repair
•Excellent in communication, time management, and interpersonal abilities
•Proficient in Microsoft Office Suite, including Microsoft Word, Microsoft Excel, and Outlook
•Excellent at operating under stressful circumstances
Professional Experience
Comm-Works, Minneapolis, MN August 2016-November 2016
Project Desk Specialist
•Receive incoming work requests from the project teams and customers.
•Schedule technicians using Alert; coordinate with peers and project teams where and when
Technicians are available.
•Dispatch technicians to service and installation sites, and check
Technicians in and out using ticketing software upon arrival and departure from the job site.
•Work to understand confidential contract rates and budgets for proper dispatching.
•Use ticketing software to determine when to call Technicians or sites prior to the install date to
•Verify that the Technicians, contractors, or site is aware of their assignments. If Technicians
will be late, escalate it to the appropriate project team member. Document all project-related
•Notes and information in ticketing software to include; project progress notes, arrival time,
•Departure time and issues that arise during the installation.
•Ensure that the Technicians have the necessary items to complete the installs; work request,
Job numbers, work requested, etc.
•Document and communicate with the appropriate team regarding Technician’s performance,
Issues, concerns, or problems.
Regis Corporation Internship Program, Edina, MN April 2016-May 2016
Salon Helpdesk Support Analyst
•Troubleshoot issue requests and maintain inventory.
•Collaborate with other IT teams on new projects.
•Determine and execute changes to hardware, software, applications, or systems.
•High volumes of calls for salon support.
•Troubleshooting POS/WSW using Cisco Prisms and Cisco Router remotely accessing to verify the status of the network.
•Ticketing process for inbound and outbound calls on incidents that occur or refer to the salon support.
•Analytical skills to identify and solve problems quickly and efficiently.
Distinctive Dental Care, Bloomington, MN June 2015-March 2016 Receptionist/Scheduler
•Acknowledge, smile, and greet patients upon arrival/dismissal
•Follow up on no shows or cancellation of scheduled appointments
•Received, processed and /or prioritized a heavy volume of incoming communication, including emailing, faxing, and phone calls
•Filed and document treatment plans electronically
•Verified insurance benefits and eligibility, explaining educational treatment plan with patients
•Maintained organize and neat office and waiting area
•Trained and assisted patients on how to download dental apps onto the phone and how to use apps.
•Troubleshoot printer to PC, fax to PC, and PC to PCs.
•Updated new software for managing dental scheduling, treatment planning, and other documentation purposes.
Minneapolis Airport Marriott, Bloomington, MN April 2013- June 2014
Front Desk Agent
•Greeted guest(s) and further assisting them for their stay and travels
•Registered guests with arrival and departure service in a professional manner and issued room keys
•Kept records of room availability and guest's account
•Organized working area and multi-task on assigned work with completion
•Went above and beyond giving guest(s) direction and answering questions
•Supervised as a MOD (manager on duty) had the responsibility as if a superior
•Maintained the hotel's high standard of service
•Situated problems with guests in person, emails and phone calls
Education
The Creating IT Futures Foundation, Edina, MN February 2016-April 2016
IT-Ready Program Student
Participated in a training program sponsored by the CompTIA’s Creating IT Futures Foundation intended to develop local talent to support the growing need for entry-level IT professionals in the Minneapolis area. IT-Ready involves A+ training, certification, conflict resolution, and professional business skills that have prepared me for a career in IT. Currently seeking related certifications.
Normandale Community College, Bloomington, MN August 2011-August 2014
Some college, No Degree
Volunteer
Fix-IT Tech Event, Minneapolis, MN March 2016
Assisted in a free community technology education event providing computer hardware repair, education, and tech support
Serve Day (Church of the Highlands), Huntsville, AL July 2016-Present
Volunteered to serve the community of Huntsville, AL with ministering children and women.
Leading a small group with fellowship and impacting individuals with a purpose in their calling.
Bringing them into communities of need and love to spread the “Good News.”
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