Operations Manager

Thomas Mosiman

Goodyear, AZ, ***** 623-***-**** *******@*****.***

Operations/Fleet Manager

Strategic Planning & Execution

Change Management

P&L Accountability

Personnel Resource Management

Process Redesign

Revenue Growth

Performance/Resource Management

Continuous Process Improvement

Cost-Savings / Expense Control

Transport Management

Accomplished and results-focused professional with comprehensive experience in operations, quality assurance, strategic planning, budgeting, business, and objective achievement.

Capable of budget development, cost reduction, profit generation, and change management. Well-versed in managing successful initiatives associated with operations, while conducting strategic business planning.

Adept at devising and executing innovative operating strategies aimed at increasing productivity, profitability, and operational efficiency.

Proven expertise in tracking shipments, directing warehouse activities, coordinating business requirements, and suggesting process improvements. Instrumental in providing leadership and training in carrier management, transportation analysis, and freight processes improvements.

Experienced in mentoring and leading teams to go above-and-beyond in delivery of exceptional service. Collaborative communicator, focused on building relationships and synergy across business lines to drive positive change.

PROFESSIONAL EXPERIENCE

Logistics Administrative Solutions Phoenix, AZ 2020 – Present

Safety Consultant

Apply vigorous approaches and steer a project for getting motor carriers to be compliant in ELD. Leverage exceptional skill and conduct meetings with the carriers as well as organizing and presenting data on drivers who need coaching due to operating commercial vehicles outside of legal compliance to ensure smooth running of operations.

Utilized broad industry knowledge and vast experience to maintain Illegal logging down about 25% amongst the fleet.

Schneider National Phoenix, AZ 2018 - 2020

Operations Manager

Governed daily operations on daily basis with a keen focus on achieving KPIs, while ensuring process, performance, and initiative improvement. Spearheaded a team of 14 direct reports, including account managers, driver leads, and clerical staff as well as managing other 400+ employees to improve overall operational efficiency and effectiveness. Managed two lines of business, four dedicated accounts, and local delivery division operating 24/7. Assessed and identified expected resource needs and provided accurate forecasts to streamline workflow/operations. Trained and coached supervisors to achieve high productivity and performance metrics for continuous business development.

Implemented proven expertise and reduced accident frequency on the fleet by 10% as well as increasing revenue 6% year-over-year.

Led driver geographic pairing change and secured $14K per month and $168K per year.

Played a vital role in maximizing safety by providing drivers an extra day of rest per week.

Implemented proven expertise and performed P&L as well as administering billing, collection, and reporting functions to generate revenue of over $4M monthly.

Deployed in-depth knowledge/understanding and achieved 98% aged tasks with 95%production levels.

Decreased accidents at minimum rate of 2 per million miles as well as optimizing commitment to safety and improving on time delivery by effectively and efficiently steering driver communication program.

Decreased misses to completely zero through utilization of WMS scanning system.

Revamped routing of local drivers and saved circa 200 miles per day/driver to increase overall profit margins.

Mentored one clerk throughout career at Schneider and now she is playing a key role in development of business by serving as an operations manager at another installation.

Devised and executed robust strategies and preparing/presenting reports of initiatives to the corporate committee.

Schneider National Phoenix, AZ 2015 - 2018

Account Service Manager Driver Business Leader

Directed day-to-day activities of 2 distinct operations, transportation, and warehouse, by facilitating the integration of Watkins employees, including retraining in best practices and equipment upgrades as well as picking/packing furniture assembly after the merger. Led team of one driver leader, 40 drivers, one clerk in transportation, 65 warehouse associates, and three clerks in the pick and pack operation for two operating shifts to optimize profitability and ensure business growth. Planned and managed logistics, warehouse, transportation, and customer services strategically to ensure smooth running of operations. Ensured maximum client satisfaction and retention by conferring with customers regarding their concerns about products and services, while resolving their problems and actively answering queries to boost sales. Oversaw drivers’ performance to ensure they are driving commercial vehicles in compliance with safety, legal, and DOT standards. Updated and maintained track of quality, quantity, stock levels, delivery times, transport costs, and efficiency, while analyzing and utilizing data to meet and exceed set performance goals.

Applied effective techniques and achieved productivity targets along with accuracy within time and budgetary constraints.

Increased safety advancing to #3 within Schneider from #19, while constantly giving fresh messages to drivers and associates.

Attained 98% shipment targets out of 96% and controlled defects to 1.5% where 3% was standard by executing best work practices.

Developed high performance teams with healthy competition as well as granting rewards of barbeques and similar events to high performers aimed at achieving maximum client satisfaction and retention.

Streamlined workflow by rehiring and training new employees to overcome the loss of 10% employees after drug testing.

Liaised and negotiated with suppliers, manufacturers, retailers, and consumers to mitigate potential risk elements.

Additional Experience

Intermodal Driver JB Hunt, Phoenix, AZ

Warehouse Manager Strategic Outsourcing Solutions, Phoenix, AZ

Driver/Spotter Shaw Industries Group Inc., Phoenix, AZ

EDUCATION AND CERTIFICATIONS

Colorado State University Aurora, CO

Bachelor of Arts in Business Management

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