(C) 214-***-**** firstname.lastname@example.org
Marketing and sales professional that works collaboratively across sales and service organizations and teams with a strong customer centric work ethic. Establishes herself as a trusted advisor with a professional presence matched by an engaging disposition, a dedicated drive for work, and an ability to listen actively then offer guidance and solutions aligned with customer needs. Broad industry and functional experience that includes sales, marketing, legal, customer service, business services, and property management.
PrimeSource, Irving, Texas 2018-Present
Direct Sales Specialist
Responsible for providing support to the outside sales team in managing accounts and procuring new business for an international distributor of building materials and supply products serving residential, commercial, and industrial new-construction and remodeling markets.
Responsible for receiving and processing requests directly from customers and outsides sales personnel (via, telephone, fax, and mail)
Plan and implement telemarketing and prospecting objectives
Develop and grow outbound call list and territory
Coordinates delivery and pick-up of customer orders
Assist customer with product questions, quotes, ordering, order tracking, complaints and issues with a sense of urgency
Communicate with sales team and clients to process monthly, quarterly, and annual rebate agreements.
Provide sales trends and analytical reports as requested by the customer and/or sales leadership.
Oversee and manage the reconciliation of customer item codes to the company’s stock keeping unit (SKU) reference and pricing.
Ensure the alignment of customer account store locations with the appropriate company distribution center/business unit for fulfillment and service requirements.
Serve as point of contact to communicate, research, and resolve customer inquiries, problems or requests via email and telephone.
Act as liaison with product managers to research and gather product information as needed to support sales process for current and prospective customers.
Create supporting documentation and materials for sales’ team meetings to include plan-o-grams and PowerPoint presentations.
Coordinate with marketing department to develop sales support materials to include input into creative and production needs for digital ads, promotions, flyers and campaigns.
Coordinate the logistics and administrative requirements for trade shows by arranging and shipping equipment and materials to customer shows and events.
Master Halco, Dallas, Texas 2017-2018
Inside Sales Associate
Worked in a sales and service role for the largest U.S. manufacturer/distributor of fencing products by playing an important role in the company’s nationwide success of providing excellent customer service. Worked as part of a tight knit team within the company’s branches to service fence contractors and retailers by selling fence products.
Managed the product content for the company’s largest and key clients that included Lowe’s, Home Depot, Ace and Do It Best home improvement retail chains.
Managed company’s product content in Edgenet (Solutions Provider) by ensuring all content is organized, distributed, and analyzed.
Worked with clients to understand needs, offer solutions, and create purchase orders based on customer trends and objectives.
Coordinated and executed the planning and organizing of the company’s presence at trade shows by attending, ordering and creating specific trade show items.
Supported the process to identify and partner with new vendors by creating new profile within the company’s vendor management system.
Designed and published the company’s retail team’s newsletter to ensure that relevant and useful information was communicated.
Communicated and negotiated with clients to rectify any unresolved USA rebate agreements.
Great Lakes Management, Carrollton, Texas 2014-2017
Executive Assistant & Property Manager
Managed property for general occupancy to maximize the value of the owner’s investment, while balancing the needs of the residents and providing leadership to the property management team. Additionally, provided administrative support to executive team.
Managed lease renewals for tenants.
Acted as an administrative liaison between the company’s president, business partners, and attorneys.
Maintained the property and company’s events’ calendar by gathering and updating any new or recurring events.
Prepared and modified company documents including correspondence, reports, drafts, memos and emails.
Responsible for key accounting functions to include vendor bill payments, check depositing, and preparing records for audit process.
Improved efficiency for the company by streamlining the property management and complaint department’s processes resulting in better time management.
Analyzed departmental documents for appropriate distribution and filing.
Obtained and filed documents, clearances, certificates and approvals from local, state and federal agencies.
Supported Chief Operating Officer with daily operational functions.
Oracle America, Inc., Irving, Texas 2011-2014
Worked in role that supported a business unit with sales approvals’ creation and submission, order document preparation and booking validation, and submission for sales transactions. Liaised with internal customers on a daily basis in relation to the status of their transactions. Responsible for understanding deal workflow, sales systems, processes and business practices for sales transactions.
Managed the North American Sales Nominations by analyzing sales, tracking accomplishments, and putting together a logistics portfolio.
Lead interactions with marketing department on North American Sales nominations.
Tracked customer sales on Oracle software.
Assisted various business groups with document organization and dissemination during acquisitions.
Managed event ticket and/or sponsorship requests from marketing or field sales team on behalf of senior management.
Prepared for events, internal meetings, road shows, and town hall meetings for senior management.
Managed Oracle Open World by scheduling product training, customer case studies, and business use cases.
Managed executive travel calendar to ensure quality productivity.
Liberty University Lynchburg, VA
Completed Credits toward BS in Psychology
Skills and Abilities
Strong Microsoft Office Skills including Excel experience with pivot tables, analyzing and formatting data, use of filters, managing Workbooks, creating Charts & Graphs.
Good experience in organizing and documenting sales and business requirements, process documentation, and developing solutions with stakeholders.
Knowledge and experience on Accounting and Professional Services processes and reporting such as: Billing/Invoicing, Rebate Agreements, Purchase Order Processing.
Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
A self-starter, detail oriented, team player w/ strong communication and organization skills.
Honors and Activities
Riding Unlimited 2015
Horse Handler for Children