Manager Program

MICHELE FRENETT

*** ******** ******, ******* ** *4216 · 716-***-****

********@*****.*** · https://www.linkedin.com/in/michelefrenett SUMMARY

Versatile, multi-faceted program manager and project PMP with 11+ years of experience in travel, sporting, gaming, and airport operations driving quality performance and results for subsidiary and enterprise-wide initiatives supporting company vision and strategic objectives to reduce spend, increase revenue growth, raise marketplace presence and elevate customer satisfaction seeking a new challenge to lead, collaborate and contribute impactful results in alignment with organizational mission, values and goals. EXPERIENCE

JANUARY 2018 – PRESENT

PROGRAM MANAGER – PROCUREMENT DEPARTMENT, PROCURE-TO-PAY (P2P) SAAS SOLUTION ENTERPRISE IMPLEMENTATION, DELAWARE NORTH COMPANIES

Responsible for developing and executing strategic and operational plans for implementation of an enterprise SaaS procure-to-pay solution to 66 North American field locations focused on automating standard corporate and field level operating procedures to improve user training experience, process efficiency and compliance to meet overall company goal to reduce purchasing and payroll costs.

Collaborated with senior corporate and subsidiary management, field operations subject matter experts and vendor to establish governance and change management framework based on best practices, identify KPI performance metrics using Excel and vendor dashboard tools weekly results tracking and reporting

Directed internal and vendor project personnel, mindfully watching cost and schedule requirements, conducting periodic 360 assessments to evaluate results, make necessary adjustments to resolve challenges while maintaining contractual commitment

Achieved 10% cost reduction of $187M spend between July 2018 and March 2020 based on improved strategic sourcing, product SKU reduction and emphasis on shifting spend to national program vendors

MARCH 2014 – DECEMBER 2017

IT PROGRAM MANAGER – CORPORATE IT, DELAWARE NORTH COMPANIES

Led development of comprehensive requirements, rollout plan and timeline to successfully manage multiple SaaS solution critical projects across the enterprise and within subsidiaries:

Provided leadership and consistently introduced innovative approaches to define business and technical requirements and increase customer satisfaction by reducing Time to Market from 14 to 8 weeks using Agile project practices

Delivered cost-savings of up to 4% for $1M+ budgeted projects portfolio of 40+ field unit initiatives through activation of agile practices to accelerate achievement of deliverables while reducing support and equipment costs

Produced technology scope and cost estimates included in submitted request for proposals (RFP’s) resulting in contract awards for National Parks in Virginia, Gaming and National Football League

(NFL) and Major League Baseball stadium locations to increase organizational revenue and presence within the marketplace

2

JANUARY 2012 – FEBRUARY 2014

SR IT PROJECT MANAGER – CORPORATE IT, DELAWARE NORTH COMPANIES

Managed project lifecycle by utilizing Jira and Confluence and Microsoft Project tools for complex, challenging projects and clients

Contributor to the design and implementation of Atlassian Jira and Confluence solution toolkit and methodology to introduce innovative agile project management techniques, including SCRUM and Kanban; achieved SCRUM Master Certification

Established repeatable seasonal opening process to include operational checklist, test plan and reporting metrics to support reopening of Major League Baseball, National Football and National Hockey League locations

Slashed network infrastructure budgets to include a 72% cost savings from $286,000 to $67,500 by sourcing and directly negotiating with vendors in collaboration with facility management APRIL 2007 – DECEMBER 2011

IT PROJECT MANAGER II – CORPORATE IT, DELAWARE NORTH COMPANIES

Focused delivery on implementation of network, systems, back of house and front of house technology solutions to support field unit openings for new contracts and upgrades to existing sites

Maintained positive relationships by meeting with client leadership daily to discuss project direction, overall health, costs, risks, and developing initiatives to include interaction with union trades resulting in streamlined change management and communication processes to remain on schedule during new construction

Interfaced with internal and external customers, including third-party remote, global vendors to refine business and technology requirements and costs throughout the project lifecycle to meet expectations and acceptance of deliverables

SENIOR FIELD SUPPORT SPECIALIST – REPORTING TO THE PRESIDENT OF SPORTSERVICE

Established a strong project management framework to establish standard policies and repeatable processes to facilitate large, complex, cross-functional project undertakings

Selected to lead a cross-functional team to define and document end-to-end new contract acquisition process from bid through project implementation of a new contact to include cost- benefit analysis, risk management and go/no go decision-making activities

Developed succession planning template to assist operating units with identifying and mitigating human resource bench strength gaps

Up to 22% travel cost reduction realized by sourcing alternative hotel booking options and consolidating car rental reservations

EDUCATION

PROJECT MANAGEMENT PROFESSIONAL CERTFICATION (PROJECT MANAGEMENT PROFESSIONAL - PMP)

PROJECT MANAGEMENT MASTERS CERTFICATION, GEORGE WASHINGTON UNIVERSITY BACHELOR OF SCIENCE, SKIDMORE COLLEGE (SARATOGA SPRINGS, NY) 3

ADDITIONAL SKILLS & INTERESTS

Risk management

Continual improvement

Relationship management

Information analysis & decision making

Customer focused

Microsoft software suite (Visio, Excel,

Word, PowerPoint)

Jira & Confluence software

Mentoring students, interns, and new hires

Professional Outreach Director, Buffalo PMI chapter

Panelist for ‘Changing Team Dynamics and

Marketplace Demands within a Global/Competitive

Environment’ for 2017 local PMI Institute chapter

event.

Ballroom and Latin (Bronze Certification)

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