Sales Representative Engineer

GIUSEPPE D. CARUSO

*** ****** *** ******:612-***-****

Saint Paul, MN 55102 Email: ********@*******.***

Accomplished field service professional with over 20 years of success working in highly diverse fields and settings. Areas of expertise include sales, sales support, customer service and retention, cold calling, needs assessment, presentation, closing and conscientious follow-up. Recognized for exceptional mechanical and electrical troubleshooting and problem solving. Self-motivated, organized, able to prioritize and manage time effectively, work independently and meet critical deadlines without sacrificing quality.

WORK HISTORY

KGCRENTAL, LLC Minneapolis, MN 2019-Present

Founded a rental investment portfolio.

Researched properties and market value to determine which are favorable for rehabilitation and resale or rent.

Coordinated four major remodeling projects for two properties.

Maximize rental income while minimizing expense through effective planning and control.

Negotiated with vendors and contractors for supplies and services.

HAEMONETICS CORPORATION, Braintree, MA 2007- 7/2019

Manufactures, sells and services hematology equipment to medical Industry clients.

Senior Field Service Engineer

Provided on-site technical support, assessment and resolution of company product line problems at customer locations, primarily hospitals and laboratory settings.

Managed territory made up of Minnesota, North Dakota, South Dakota, Iowa, and parts of Wisconsin.

Responded to customer service requests achieving onsite goal within 24 hours of call.

Conducted advanced technical and maintenance training on devices for customers.

Analyzed business and operational activities for key customers supported by Company’s field staff. Integrated with account managers and sales process for designated Key Customer accounts.

Provided installation, on-time preventative maintenance, upgrades, product support and other services as needed.

Consistently achieved 100% satisfaction score on customer evaluations.

IMV INTERNATIONAL CORPORATION, Maple Grove, MN 2002-2007

Manufactures, sells and services electronic/mechanical hard lines to medical industry clients.

Field Service Technician/Sales Representative

Provided on-site technical support, assessed and resolved issues with IMV’s storage and freezing equipment product line. Travelled to customer national and international locations, primarily in agricultural, hospital and laboratory settings.

Promoted and sold high value equipment and parts. Initiated contact with prospects. Retained and upgraded existing accounts. Participated in entire sales cycle from proposals, demos, closing sales, ordering and installation through operator training.

Responded effectively to customer service issues over the phone.

Trained new IMV field service technicians on systems and technology.

Monitored inventory levels to ensure timely parts replacement.

Assumed sales role soon after joining company and was placed on commission schedule due to demonstrated promotional and closing skills.

SQUID INK INCORPORATED, Spring Lake Park, MN 2002

Squid Ink manufactures wide range of printing equipment

Field Service Technician

Tested and resolved customer equipment issues through on-site diagnosis and problem solving

Trained on new software to meet customer requirements.

GIUSEPPE D. CARUSO

455 Dayton AVE Mobile:612-***-****

Saint Paul, MN 55102 Email: ********@*******.***

WORK HISTORY (continued)

STRATASYS INCOPORATED, Eden Prairie, MN 1994 - 2001

Computer robotics company providing innovative new products to the plastics industry.

Applications Engineer

Conducted on-site diagnosis and resolution of technical problems with company’s unique robotics products at domestic and international customer locations.

Tested software, and hardware, communicated results to engineering and manufacturing.

Implemented production scheduling process that maximized sample output for customers.

Delivered training and educational seminars for customers and new salespeople.

Attended trade shows to support sales staff in promoting products and company. Set up rapid prototype machines, ran benchmarks and demonstrated ease in using both machine and software, communicating effectively to people with varying levels of technical background.

Earned recognition from customers and management for superior performance in training, problem solving, timely turnaround of sampling and response to needs.

EDUCATION

NEI COLLEGE OF TECHNOLOGY, Columbia Heights, MN

Associate of Arts in Electronics Technology, Avionics

ADDITIONAL

Languages: Italian (fluent)

Travel: Extensive domestic & global; knowledge of Asian, South American and European cultures.

Recognition (recent): Voice of the Customer Award, Haemonetics Corporation, 2018.

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