Cal Poly Associated Students Incorporated, San Luis Obispo, CA — Membership Services Assistant & Front Desk Reception
December 2017 - Present
●Face of the Cal Poly Recreation Center.
●Sale of gym memberships and all other services pertaining to and offered by the Cal Poly Recreation Center, including personal training, fitness classes, safety courses, and weekend nature excursions.
●Receives incoming calls, efficiently either answering customer questions, or transferring customers to a more relevant staffing area. Requires total knowledge of the intricacies of over 50 staff roles within the company, so as to refer callers precisely.
●Requires complete familiarity of all facility operations and facility scheduling, both short term and long term, and of events happening on the general Cal Poly Campus.
●Other tasks include enforcing safety and facility policy, monitoring the entrances and exits of the building, maintaining cleanliness and organization of the front desk and the building’s control room, reconciling and filing confidential member contracts, and giving facility tours.
●Requires CPR and first aid certification.
●Requires proficiency using Innosoft Fusion, When2Work, Google Suite, and Microsoft Office
●Requires personability and a non-judgemental, body-positive, and inclusive attitude.
Patricia Kaspian, San Luis Obispo, CA — Office Administrator & Personal Assistant
August 2019- March 2020
●Maintains the personal and professional schedules of the CEO. Includes keeping multiple calendars, booking travel, answering all professional and personal emails, texts, and phone calls, and running miscellaneous errands.
●Assists with operations in an upscale, professional skincare salon.
●Requires knowledge of the beauty, makeup, and skincare industry, with specific familiarity of Sothys, Jan Marini, and Colorescience branding, marketing initiatives, and product lines.
●Office administration duties include taking meticulous inventory, handling office mail, transcribing client skincare profiles, compiling data, creating reports, ordering office supplies, maintaining client databases and profiles across multiple platforms, cataloging and archiving brochures and old media campaigns, and keeping records of sold tickets both electronically and in a hard copy filing system.
●Cold/warm calls leading to the establishment of appointments, typically 25-30 client bookings per week.
●Helps runs social media including website, e-newsletter, Instagram, Facebook, and Yelp.
●Graphic design lead for all salon events, workshops, and advertising campaigns.
●Requires a high level of discretion and customer service for an affluent clientele.
●Requires proficiency with Point of Sale, Mindbody (calendar and booking software), Google Suite, Microsoft Office, Canva, and Constant Contact.
California Polytechnic State University, San Luis Obispo B.A. English Literature, Emphasis in Poetry Writing
September 2015 - June 2020
Alpha Chi Omega, Epsilon Omega Chapter
●Girl Scout Camp counselor: supervising crafts, games, songs, nature education, water safety, meal planning and cooking.
●Gardening and landscaping at Growing Grounds in San Luis Obispo: A non-profit wholesale nursery aiding community members overcoming addiction- Hope Through Horticulture: Nurturing Plants And People.
●Social media & print ad marketing
●Membership & product sales
●Drafting, proofreading, and editing
●Professional and succinct written and oral communication
●Multitasking in a fast paced and high-stress environment
●Maintaining discretion and confidentiality
●Introduction to software systems and applications: How computers connect with various media including images, speech and data. How information is encoded and transmitted across networks. Relationship between the computer and human information processing
●Software Engineering w/o Coding: Principles for engineering requirements analysis and design of large complex software systems. Software process models. Methods of project planning, tracking, documentation, communication, and quality assurance. Analysis of engineering tradeoffs.
●Nancy Clark: firstname.lastname@example.org