Communications Specialist

Gabriella Lorenzo

**** *** ******** *****, ***. *9 • Concord, CA 94519 • 925-***-**** • adex84@r.postjobfree.com

Objective

Seeking to advance experience in civic/administration services.

Education

2008 - 2011 University of California, Santa Cruz, Santa Cruz, Calif.

B.A. in History

2010 Lund University, Lund, Sweden

Study abroad program with the University of California, Santa Cruz

Work Experience

01/2019- present SSP America, Oakland Airport, Oakland, Calif.

Server

SSP America won new business from HMS Host, please see below as job responsibilities did not change

03/2017-05/2018 Danville Police Department, Town of Danville, Danville Calif.

Police Assistant

Answer/route all incoming phone calls, leveraging RMS System

Facilitate request for officer contact and communication with police personnel, including facilitating calls for service with dispatch

Monitor telephone/radio traffic; perform a variety of research for police staff on cases, criminal histories, vehicle queries and other statistics

Develop and distribute parking permits for business employees, residents, and RV permits

Coordinate release of reports, vehicle releases, background checks and live scans; maintain filing system for restraining orders, citations and alarm permits

07/2016-01/2019 HMS Host, Oakland Airport, Oakland, Calif.

Server

Reviews and manages food orders, coordinating with kitchen staff

Extensive experience with cash handling in a fast-paced environment

Gained experience on security protocol and best practices in conjunction with Alameda County Sheriff’s Dept. and the Transportation Security Administration

Create “start-to-finish” experience with guests, from drinks to closing checks

3/2015 – 3/2016 SHIFT Communications, San Francisco, Calif.

Account Executive

Provide on-site trade show support for clients

Draft press releases, contributed articles and various client collateral under tight deadlines

Manage junior level staff on coaching and day to day deliverables

04/2012 – 3/2015 Racepoint Global, San Francisco, Calif.

Account Executive

Provided support for client onsite as interim communications manager at Atmel

Draft press releases, contributed articles and various client collateral

Account lead for social media and blogging programs

Build and maintain speaking, editorial and award opportunities

Media and analyst relations for B2B tech and health care trades

Develop monthly, quarterly and yearly impact reports

Manage junior level staff on coaching and day to day deliverables (promoted to Account Exec on 09/2013, started as paid intern on 4/2012)

10/2011 – 04/2012 FortyThree PR, Santa Cruz, Calif.

Intern/Account Assistant

Conduct market research for clients

Assist with social media campaigns

Gained sufficient knowledge of best practices in public relations and customer service

Clients: Slacker Radio, PrivacyStar, Vayama and Killer Technologies

4/2005 – 6/2010 City of Dublin, Dublin Calif.

City Events Assistant, Recreation Leader and Facilities Attendant

Assist in the planning and oversight of various recreation program activities and conduct related activities in areas such as preschool, playground, parks, teens, sports, special events, and senior citizen activities

Maintain records and complete written program plans and reports

Provide minor first aid to recreation program participants; perform related first aid/emergency techniques

Exercise precautions necessary to ensure the safety of recreation program participants

Set up, manage and city events (St. Patrick’s Day Festival and various city-sponsored events)

Skills

Proficient in Microsoft Word, Excel and PowerPoint

Mac and PC Literate

Fluent in Spanish

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