Adminstrative/Customer Service/Clerical/Secretarial

ALYSSA DENNIS

*** ****** *****, **********, ** **322

**********@*****.*** · 850-***-****

Committed and motivated with exceptional customer service, strong work ethic, professional demeanor, and powerful initiative. Seeking to contribute strong, progressive Administrative experience within your company. EXPERIENCE

JULY 2019 – APRIL 2020

ASSISTANT PROJECT MANAGER, Architectural Graphics, Inc. (Virginia Beach, VA)

• Reported to assigned Directors of various programs

• Supported the daily operations of various multiple project team members

• Performed administrative tasks as needed

• Monitored project progress

• Followed up with vendors on the completion or delay of project phases

• Assisted with minor editing and design using Bluebeam® Revu® SEPTEMBER 2017 – JULY 2019

ADMINISTRATIVE ASSISTANT, Howard Hanna Real Estate Services (Virginia Beach, VA)

• Entered and made appropriate changes to property listings in a multiple listing service.

• Entered details for all residential transactions into the company’s profit system.

• Calculated production numbers and prepare end-of-month reports for office consisting of 50+ agents.

• Collected, recorded, and transferred escrow/earnest money funds.

• Verified that agents have submitted all transaction paperwork correctly and in a timely manner.

• Prepared final real estate transaction documents for filing.

• Compiled and submit internal documents, for closed transactions.

• Assisted the Supervising Broker in conducting sales meetings.

• Maintained and updated office online profiles on social media and networking sites.

• Provided clerical support as necessary to the Supervising Broker and office agents.

• Carried out necessary job functions utilizing Microsoft Word, Excel, and PowerPoint.

• Composed general correspondence and monthly announcements. OCTOBER 2012 – DECEMBER 2012

SALES ASSOCIATE (SEASONAL), The Navy Exchange (Honolulu, HI)

• Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Provided information to customers to resolve their issues.

• Maintained clean and orderly checkout areas and completed other general cleaning duties.

• Monitored fitting rooms and helped customers locate specific merchandise. FEBRUARY 2012 – JULY 2012

SALES ASSOCIATE, Aeropostale (Aiea, HI)

• Recommended and helped obtain merchandise based on customer needs and desires.

• Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Computed sales prices, total purchases and received and processed cash or credit payment.

• Maintained knowledge of merchandise availability, current sales and promotions, and policies regarding payment and exchanges.

• Watched for and recognized security risks and thefts, and how to prevent or handle these actions.

• Maintained tidiness and overall visual appeal of merchandise. JULY 2011 – OCTOBER 2011

SERVER, Pineapple Willy’s Beach Bar & Restaurant (Panama City Beach, FL)

• Distributed food directly to patrons' tables.

• Assisted (as needed by waiter/waitress) in serving food and/or beverage to customers.

• Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

• Performed food preparation duties such as portioning condiments, brewing beverages, and readying desserts.

• Cleaned & sanitized work areas, equipment, utensils, dishes, or silverware. EDUCATION

JUNE 2007 – DECEMBER 2008

Attended Malayan Colleges Laguna (Cabuyao, Philippines) Majored in Electronics and Communications Engineering, and Accounting. Completed coursework in:

• Accounting

• Economics

• Calculus

• Computer fundamentals

• Logical Reasoning and Critical Thinking

ADDITIONAL SKILLS

• Microsoft Office proficiency

• Real estate terminology knowledge

• File/records maintenance

• Excellent interpersonal, communication and

team skills

• Aptitude for quick learning

• Ability to multi-task and prioritize to meet

changing demands and expectations

• Skilled in conflict resolution

• Logical problem solver

• Resourceful and proactive

• Detail-oriented

• Accurate financial management

• Collaborative team player

• Customer and service-oriented

• Ability to mediate disputes

• Pleasant phone manner

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