Social Media Service Representative

Stephanie Setiawan

**********@*****.*** 425-***-**** www.linkedin.com/in/stephaniesetiawan

M.Sc., Project Management (Agile), Northeastern University, Class of 2020 B.A., Media and Communication, University of Washington, Class of 2017 I am experienced in Agile Project Management with outstanding Analytics, Marketing, Customer Service and Leadership skills. During my recent internship, I got to work on multiple technical projects and drove significant improvements in my team’s processing backlog.

SKILLS AND TECHNICAL PROFICIENCY

• Project Management Skills: Scrum, Agile, Kanban, Lean, Budgeting, Time Management, Change Management, Scope Management, Scheduling, Risk Management, Qualitative and Quantitative Analysis

• Project Management Software: Trello, Slack, Jira, Project Libre, MS Project, SharePoint, Balsamiq

• Data Analysis and Programming: Tableau, SQL, MS Excel, R language, Minitab

• Relevant Courses: Data Warehousing and SQL, Probability Theory and Statistics, Introduction to Analytics, Advanced Agile PM, Project Scope Management, Leading/Managing Technical Projects

• Resume as a Tableau Visualization: https://public.tableau.com/profile/stephanie.setiawan RELEVANT WORK AND VOLUNTEER EXPERIENCE

Project Management Intern, City of Seattle Jul 2019 – Dec 2019

• Developed Tableau Reports by gathering requirements from team supervisor and technical knowledge from Subject Matter Experts to monitor and alert on critical metrics such as the size of backlog and number of permits that have been processed by the Applicant Services team

• Implemented the Permit Processing Training Program that eliminated common processing errors and increased team throughput, successfully reducing the processing backlog by over 50%

• Independently managed project priorities, collaborated with other teams and departments, and delivered on aggressive permit application processing timelines in a dynamic office environment Program Manager, The Living Christian Church Apr 2017 – Present

• Closely monitored live event progress to make sure that the programs were running on schedule

• Managed and controlled the programs to ensure they were consistent and exceeded expectations

• Coordinated with team members to evaluate opportunities for future program enhancements Content Creator, YouTube Jun 2015 – Present

• Designed, developed and published videos that cover trending beauty product

• Utilized social media cross-marketing to increase viewership and traffic

• Link to videos: https://www.youtube.com/c/StephanieSetiawan/videos Orientation Leader, University of Washington Apr 2016 – Jun 2017

• Successfully on-boarded over 60 freshmen students and worked with over 100 student organizations to plan for events such as Welcome Week, Husky Adventures, and Husky Leadership Camp to ensure the success of the orientation program

Marketing Research Intern, GoNation Jan 2019 – Mar 2019 Guest Service Representative, Hyatt Downtown Seattle Feb 2018 – Jul 2018 Guest Service Representative, Hotel Nexus Seattle Aug 2017 – Feb 2018 Student Ambassador, University of Washington Jan 2016 – Jun 2017

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