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General Manager

New Haven, CT
July 29, 2020

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OBJECTIVE - Looking for an opportunity to capitalize on event coordination skills, as well as my administrative knowledge & problem solving skills along w/ professional sales techniques & can do positive attitude.


Certified SerSafe Food Safety Manager

8 years of management w/ consistent increases in responsibility; promoted from assistant general manager to general manager within 2 years

Budget amounts? -TBD

Managed location total staff of 30 w/ 4 direct reports

Increased Revenue:

oImproved revenue & budget spending goals by comparing year over year sales per budget period – more realistic, tangible & motivational

oIncreased sales through implementing innovative promotional ideas. One idea resulting in $290k/year revenue increase.

Cost Reductions:

oEliminated vendor product/service disruptions on a 240k annual budget by introducing a robust accounts payable process – enterprise wide (4 locations plus corporate) as well as improved vendor relationships

oAligned discretionary staff compensation w/ responsibility & productivity levels, resulting in 6% payroll savings as well as increased employee satisfaction

oStandardized product offerings to reduce product/vendor & corresponding internal costs

oAligned pricing with cost and revenue goals

Customer Satisfaction:

oReduced time to product/service delivery by optimizing work area layout

Employee Satisfaction:

oEnsured business continuity and staff morale and productivity by assumed manager responsibility in crisis

COVID specific management tactics


Expert Gather Event Coordinator & Calendar Management

Coordinated Multiple Yale Events

Well Versed in Client Needs Anticipation

Advanced Avero System Knowledge

Vast Knowledge of Microsoft Outlook, Excel, Word & PowerPoint

Superior & Detailed Verbal & Electronic Communication Skills

Advanced Micros / POS Knowledge

Sales by Quota

Serve Safe Certified

Michael Kors Jet Set Customer Service

Performance Management


Cask Republic – New Haven, CT 06510 June 2016 to Current

General Manager

Created Excel Sheets for Effective Budgeting, Created & Implemented Operations for Higher Prophecies & Communication that were then require to be used at all other Sister Locations throughout the State, Scheduled & Directed Staff in daily work assignments, Efficiently Resolved Problems & Concerns to the Satisfactions of All Parties, Coordinating, Planning, Set up & Managing Private Events, Weekly Payroll, Opening & Closing Restaurant, & Daily Cash Handling.

Anna Liffey's – New Haven, CT 06511 July 2012 to February 2016


Responsible for Customer interaction, Serving/Cleaning/Setting Tables, Opening/Closing Restaurant/Bar, & Restocking Bar

Congressional Campaign - Madison, CT 06443 2012 to 2012

Head Quarters Manager/Assistant to Campaign Manager

Responsible for Managing Volunteers, Organizing/Set Up Headquarters, Researching as well as Analyzing Demographics, & Arranged Meet & Greets


University of Connecticut

Business Calculus

Mathematical Modeling

Business Management

Macro Economics

Probability & Statistics


Sean Choun

P: 860-***-****


Kelli-Ann Lesco

P: 203-***-****


Meagan Randall

P: 203-***-****


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