Administrative Assistant Sales

MELISSA G. KISIAH

**** ********** **., *. ******, NC 28173 ● 704-***-**** ●Cell 980-***-****

**********@*****.***

SUMMARY

I have 35 years of experience in a manufacturing environment. Held positions in Purchasing, Data Entry, Inventory Analyst, Import Administrative Assistant, Customer Service with Switchboard responsibilities, and most recent as Purchasing Coordinator/Administrative Assistant/Import Coordinator. Expertise with AS400, JD Edwards, MAPICS software, Microsoft Office, and Excel. CAREER EXPERIENCES

Perfect Fit Industries, Charlotte, NC 2003 - 2020: Purchasing Coordinator/Administrative Assistant/Import Coordinator – 2007 – 2020

• Responsible for following up on Purchase Orders, vendor communication and correspondence.

• Responsible for follow up on Import Orders tracking loads via websites, working with freight forwarders to insure goods are delivered in a timely manner.

• Responsible for reducing costs by getting quotes for best competitive prices from freight forwarders and Drayage Companies.

• Work with Accounting to reduce costs.

• Worked closely with our China office on Open P.O.’s ensuring timely shipments and if changes to ship dates, world inform appropriate Planning Dept as well as update AS400.

• Responsible for company logistics and ordering office supplies. Customer Service Representative: 2003 – 2007

• Responsible for taking Consumer telephone calls on various products manufactured by Perfect Fit Industries.

• Keep Sale Reps informed of order status including production, shipping changes, etc.

• Handle calls from customers and sales reps concerning lead time.

• Process Return Authorizations in the AS400.

• Process daily mail through the Postage Machine and UPS packages through UPS Worldship, some switchboard responsibilities.

Mega Force Staffing (OMNOVA Solutions, Inc.) Monroe, NC 2001 – 2003: Import Administrative Assistant: 2001 – 2003

• Responsible for purchasing product from sister company located in Asia, order entry, vendor communication and correspondence, Inventory Control, reordering, profitability analysis, verifying all freight costs associated with shipments, work with freight forwarders to get product delivered in timely manner.

• Helped increase sales by 75%. (from $600,000 to $1.8mm). D & K Laminex, Inc. Charlotte, NC 1978 – 2000

Inventory Analyst: 1986 – 2000

• Had responsibility for all inventory transactions in the plant. This included cycle counts, physical inventory adjustments, cost adjustments, BOM's, Routings and item master maintenance.

• Troubleshoot inventory and accounting variances for Controller and Operations Manager.

• Assisted in two software conversions, which included sales order entry, product data management, purchasing and MRP modules.

• Integral part of annual Physical Inventory for last 12 years.

• Inventory dollar variances kept to +/- 1% over last 5 years (3MM-Avg. Inv)

• Proficient in Item Master, BOM and Routing Set-ups.

• Main buyer for PVC card product line, maintaining inventory levels and turns to 6 turns per year.

• Backed up other buyers for different product lines. Established reports for Senior Managers utilizing JDE World Writers.

• Assisted Engineering with simple Engineering Change Requests (ECRs) and Engineering Change Notices (ECNs).

• Data Entry on Preventive Maintenance software – Maintain-IT. Customer Service: 1978 – 1986

• Responsibilities included customer interaction involving product definitions, order entry, availability, pricing, etc.

• Answered customer questions on status of orders.

• Entered sales order

• Handled customer credits and complaints.

• Backup switchboard

• General office duties such as faxing, filing, copying, etc. EDUCATION:

Xenia High School, Xenia Ohio 1972-1975

Career Development:

JD Edwards World Writer Class

Inventory Control Classes

LAMP – Quality Circle

SPC Training

IBM Query Class

COMPUTER SKILLS:

AS400

JD Edwards Software

Microsoft Office

NetSuite

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