Manager Mortgage
Resume:
●Becki Hajdok
●Glendale, AZ. *5301
●******@***.***
Work Experience
●Vice President, Site Manager
●Zions Bancorp/National Bank of Arizona.
●January 2020-present
●Oversee Phoenix site for Operations
●Partner with other senior leadership to achieve company goals
●Regional Manager
●US Bank National Association - Scottsdale, AZ
●September 2016 to August 2019
●Overseen mortgage groups for Southwest Regions. Partner with Sales Regional Manager on goals and ensure met.
●Goals met monthly and exceeded many months.
●Partnered with Sales on a comprehensive list of items needed to close in 30 days.
●Operations Manager- VP, 1st Mortgage Loan Processing
●JP MORGAN CHASE CONSUMER DIRECT - Phoenix, AZ
●June 2009 to September 2016
●Oversee 1st Mortgage Processing Operations for Phoenix office.
•Increased production by 15% and increased quality by 10%, by creating regional process.
•Exceeded monthly goals for funded units each month
•Started Partnering Program with other departments to create cohesiveness and increased Customer Satisfaction from 50% to 84%.
●Executive Director, Mortgage and Home Equity Loan Originations
●USAA FEDERAL SAVINGS BANK - Phoenix, AZ
●2006 to 2008
●Phoenix, Arizona ● 2006-2008 Remote office of Fortune 200 financial services company. Services include insurance, investments and banking services such as mortgage, home equity, auto and personal loans, credit cards, and checking accounts. 22,000 employees nationwide. Executive Director, Mortgage and Home Equity Loan Originations: Oversaw all mortgage and home equity loan origination operations in Phoenix and remotely in San Antonio, Texas, including an outbound call center. Ensured top-quality production continued through challenging market. Hired, trained and coached talented team of more than 225 associates, managers and directors. Developed and prioritized business process improvements and strategized long-term plans to meet business unit goals. Set direction and monitored underwriting and collections efforts. Devised plans for generating new business. • Increased revenue by $6 million per month by establishing outbound call center to generate new business, collaborating with multiple business areas to develop the calling structure and process. • Overcame resistance to change from other business units through close collaboration and by winning buy-in to the process and outcome. • Cross-trained all associates to handle multiple products, saving the equivalent of 30 full-time personnel. • Increased new loan production by 15% per month by spearheading a referral program with other areas of the company, extending mortgage and home equity training into other business units to prompt high-quality referrals. • Exceeded monthly goals for home equity loan production by 10%. • Spearheaded initiative to develop coaching and leadership development programs that now are used across the entire USAA organization.
●Vice President
●WELLS FARGO CONSUMER CREDIT
●2002 to 2006
●Led retail home equity loan production operations in four cities, including strategic planning, capacity planning and project manager. Managed underwriting, processing, wiring, collections and project teams in a 400+-person operation. • Closed more than 7,000 home equity units per month, up from 4,500, by cross-training associates, changing associate functions and trimming unnecessary processes. • Launched a new team for the California market, bringing in $12 million in additional revenue. • Gained efficiencies by closing an office in Oregon, moving associates to Phoenix and streamlining workflow processes, increasing production of 60-person team by 15% and saving $15,000 per month in operating cost
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●Education
●Bachelor's Degree in Business
●University of Phoenix - Phoenix, AZ
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