Marketing Customer Service

HANNAH PEREZ

**** *. *****, *******, **, ***** 773-***-****~*******@*****.***

Education

University of Michigan, Ann Arbor, MI

Bachelor of Arts in Sport Management, May 2020

University College of Dublin, Dublin, Ireland

GPA: 3.49/4.00

Language Proficiencies

Biliterate in Spanish and English

Four years of Mandarin

Internship Experience

Fan Experience & Game Presentation Head Intern May 2019- May 2020

• Generate game day marketing promotions and production scripts with Director of Event Presentation for Women’s Field Hockey, Women’s Basketball, and Men’s Baseball.

• Coordinate Pre-game, halftime, and post-game events by arranging acts and organizing giveaway distributions to help enhance the experience for fans during events.

• Train and lead 20-25 interns to help execute game day logistics for each sport. Road Warrior, Paragon Marketing Group May 2019- August 2019

• Coordinated Gatorade product placement at 6 elite youth sporting events nationwide including shipping, storage, set up and break down at each tournament.

• Oversaw on-site logistics, trained and supervised Brand Ambassadors, completed post-event recaps, and collaborated with coworkers to improve on-site activation. Fan Experience & Game Presentation Intern April 2017- May 2019

• Facilitate work behind the scenes for women’s soccer, men’s wrestling, women’s gymnastics, and women’s softball all during the school year.

• Control the spotlight presentation on girls at gymnastic meets as they run onto mats, run half time scrimmages during women’s soccer, and help with post meet signatures for fans Work Experience

Building Crew, Yost Ice Arena, Ann Arbor, MI Sep 2018- May 2020

• Represent Yost and Michigan Athletic Department while providing excellent customer service.

• Available to work concessions, skate counter, grounds crew, scorekeeper, cashier, and net crew.

• Take initiative on cleaning and organizing, oversee maintenance to provide outstanding fan experience. Host, Octavio Cantina & Kitchen, Chicago, IL June 2018-Jan 2019

• Happily, welcomed guests as they entered the restaurant and guided them to their desired tables.

• Organized reservations on restaurant iPad, answered restaurant phone and took take-out orders.

• Communicated with servers as cuts were made during the shift so everyone knew their section.

• Eagerly jumped in when needed. This involved but was not limited to, cleaning tables, running dishes to the back, opening up and closing down outdoors patio, and providing water and initial service to guests. Receptionist, Manal Studio, Chicago, IL April 2018- Aug 2018 & May 2019 – July 2019

• Cheerfully welcomed clients entering the salon, offering assistance with all things they might need.

• Cleaned and maintained up keeping of the salon by making sure each workstation was up to par.

• Managed and took appointments making sure that every day was booked and spaced best for the preference of the hairstylist.

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