Front Office Manager

CURRICULAM VITAE

ASHESH A RAI

S/O ASHOK RAI

SORAKE HOUSE

SARVE POST & VILLAGE

PUTTUR, KARNATAKA

PIN-574202

CONTACT NO: - +971*********

Passport No.: M 0610054 Expiry Date 29/07/2024

E-MAIL: **********@*****.***

Career Objective

Being a self-starter with skills and decision-making ability to deal with operational details, I wish to rise in an organization to reach the top most echelons with ample opportunities for the organization and individual growth. I am a methodical professional who is keen on analyzing and enhancing processes to make them easier & effective. I constantly contribute towards creating new processes incorporating ideas from the team to ensure ease of operation while enhancing guest experience. I am a collaborative leader and strongly believe in working along with the team to build an emotional connection. I closely interact with associates at all levels to communicate expectations and share feedback while being considered of a persuasive nature. I operate as a team player giving advice and sharing proven solution with my colleagues to help them achieve their targets aiding the overall success of the team and the organization. I am a self-motivated person and achieving new heights in career constantly drives me to accept more responsibilities in my job role.

I am looking forward to challenging opportunities that allows me to expand into a new role and assume more responsibility.

ACADEMIC DETAILS

COURSE

UNIVERSITY/BOARD

INSTITUTION

YEAR OF PASSING

B.sc Hospitality

Science

Mangalore

University

Shree Devi College

Of Hotel

Management

2014

II PUC in Science

Karnataka Pre-

University

St. Philomena PU College

2011

S.S.L.C

KSEEB

St. Philomena High

School

2009

WORK EXPERIENCE

November 2018 to till date

Working in Nour Arjaan By Rotana, Fujairah a group of Rotana Hotels Pvt Limited.

As a Front office agent comes telephone operator.

Job Responsibilities as an colleague- Front Office.

Attending briefing before joining the duty by discussing last night figures, and making assure to be prepared for duty with all the necessary equipment’s.

Maintaining Daily Report in MS Excel by tracking all guest requests, guest complaints and also maintaining wakeup call sheet.

Taking check in and check outs and also blocking rooms before the arrival of the guest according to their preference.

Also assisting for the luggage during busy times for smooth operations.

Taking Room Booking for the guest in Opera PMS by ensuring all the details as been updated according to their preference.

Also handling Jana Application for purchasing items for front office, by handling inventory on monthly basis.

Updating VICAS for CID purpose by entering all the details of the guest who checked in to the hotel on time.

Handling emails for reservation, front office and operator.

Achievements

Received Colleague of the month for front of the house on the month of July 2019

Received appreciation letters from hotel manager for positive feedback from the guests.

Received positive feedbacks form the guest on trip advisor.

Received Colleague of the year for front of the house in the year 2019.

Jan 2016 to October 2018

Working in The Westin Mumbai garden city a group of Marriott Hotels Pvt Limited.

As a Front office Associate.

Job Responsibilities as an Associate – Front Office:

Attending briefing by reporting on time for duty. Discussing all the figures for the last night including occupancy, average daily rate etc. Reading all the incidents for last night and Ensuring priority members, repeat guests and other VIPs receive special attention and recognition. Establishing rapport with guests maintaining good customer relationship

Taking check in and check outs for smooth operations. Updating registration cards with entering all the information in the opera PMS.Completing c form on time.

Handling Cash float to ensuring everything is under control. Doing Foreign exchange and due backs and keeping proper track on that. Maintaining cash book with all the details filled up and ensuring a proper cash drop in each shift.

Ensuring all the batches for MC/VISA/AMEX machines settled properly. By tallying all the detail reports of machines with the report in the OPERA system. Updating all the complimentary stay vouchers in excel sheet and keeping a track on that.

Having a check list with all the information's filled and ensuring everything is done on time at the end of the shift. By handovering check list to duty manager and ensuring all the works are done at the end of the day.

Service Express

One Touch does it all. Handling all the guest requests from Housekeeping, Engineering, Laundry, Food and Beverage, reservation queries (Internal & External). To make sure all the guest requests are completed on time without any complain. Handling guest complaints informing the same to the duty manager or restricting the problem myself so that it doesn’t extend and the guest doesn’t have to face any further problems.

oIn-ROOM Dinning Orders

To take all the in room dinning orders as it was the part of service express and to punch the same in the micros, imparting all the food and beverage knowledge to the guest for the good experience and a good feedback.

oGuest profile communication

This includes sharing VIP guest’s profile, feedback and suggestions with the all operational departments. This also ensures that we do not leave any room for dissatisfaction or inconvenience to guests who were not very pleased during their previous stay/s.

Handling Star guest (portal for all the guest request pre-arrival) queries regarding transport from the airport, arranging cake & bouquets and billing

Concierge –

Performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance request), procuring of tickets to special events, and assisting with various travel arrangements and tours of local attractions. Concierge also assists with sending and receiving parcels.

June 2014 to Jan 2016

Worked in Mapple Adhwryou a group of Lotus Retreat

As a Front office Associate

Job Responsibilities as an Associate – Front Office:

Welcome visitors, guests and customers as they arrival Provide information asked for and direct them to the right departments, Assist visitors and customers to the right staff member, Handle telephone calls and direct them to the right recipient, also handling reservation Check-in and check-out. Perform the tasks of maintaining an inventory of vacancies, reservations and room assignments. Provide information about services available and respond to guests’ complaints in a warm and cordial manner. Handle the tasks of compiling and checking daily record sheets, guest accounts, receipts and vouchers by using computerized or manual system.

Went for training at "the park hotel", Bangalore for 4 months.

Went for on the job training at "ITC windsor", Bangalore for 12 days.

Worked in Sea Princess Hotel Mumbai for 2 months in F&B department.

ADDITIONAL SKILLS

Basic Knowledge about Computer

Outlooks

RMS

Opera PMS

POS

PERSONAL QUALITIES

Quick learning ability, Willingness to learn

Hard Working

AREA OF INTEREST : Front office

HOBBIES : Playing Cricket, Swimming

PERSONAL DETAILS

Name : ASHESH A RAI

Father name : Ashok Rai S

Gender : Male

Date of birth : 16-03-1993

Nationality : Indian

Marital status : Single

Language Known: English, Hindi, Kannada & Tulu.

REFERENCE

Mr. Samuel R. jathanna (principal)

Shree Devi college of Hotel

Management Mangalore

Ph: 098********

E-Mail I.D: ***************@*****.***

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief

PLACE: Mangalore

DATE:

(ASHESH A RAI)

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