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Executive Assistant Customer Service

Qibla, Kuwait City, Kuwait
July 29, 2020

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Rania M. Eltoukhy

Citizenship: Egyptian. Date of birth: 02 January, 1983


State of Kuwait


Objective I’m seeking a position in Human Resource, To use my skills & working experience in the best possible way for achieving the organization’s goals Education

2005 Bachelor of Commerce - Accounting (June 2005) University of Alexandria, Egypt

Professional Certificates

2018 Professional in Human Resources – International (PHRi) Certificate HR Certification Institute, USA (HRCI)

Key Skills

Proficient or familiar with various of systems, including: SAP Success Factor Hermes Marvels Kerridge

Eproc MDS Heal Plus (Just for motors Co.)


Work Experience

Acting CEO Executive Assistant

Company: The Shared Electronic Banking Service Co. (KNET) – Kuwait February 2015 till now Main Responsibilities

Coordinating & Implementation of office procedures

Handling all Admin requirements for all IT & Operation departments

Generating & Sending Banks weekly & monthly reports

Raising Purchase order on SAP Success Factor System.

Arranging invoices from merchants to internal managers

Raising Authorization Voucher for trainee employees

Scheduling & attending meetings, creating agendas & taking minutes of meetings – shorthand may be required

Arranging appointments, Booking rooms & conference facilities

Writing official letters

Dealing with telephone & email enquiries

Creating & maintain filing systems


Tel: +965-********



Quality Assurance

Company: Maidan Clinic Group for Dental Care - Kuwait January 2010 to May 2013 Main Responsibilities

Draft quality assurance policies and procedures

Interpret and implement quality assurance standards and procedures

assure ongoing compliance with quality and industry regulatory requirements

Investigate calls for each agent in the help desk department

Investigate customer complaints and non-conformance issues

Receive request from team leaders to search & listen for a particular call

Identify training needs and organize training interventions to meet quality standards

Identify training programs for new hired staff including (Customer Service, attitude, communication skills, scripts & systems)

Fill up evaluating sheet with scores for each agent

Pass the evaluation sheets with feedback to supervisor on daily basis & send copies for the Team Leaders.

Update scripts as per requirements based on marketing offers, urgent cases & visiting doctors.

CRM Coordinator

Company : Mohammed Saleh & Reza Youssif Behbehani Co. (GMC Auto Vendor) – Kuwait February 2008 to October 2009

Main Responsibilities

Working with the team to plan and implement a mid to- long term strategy to improve the use of software across all business requirements

Follow communication strategy for inbound & outbound calls

Manage customer inquiries & complaints to ensure high customer satisfaction for the company.

Investigate & attempt to solve standing customer’s problems

Ensure quality for information’s is of the highest level

Gather & document customer requirements for new features and reports.

Working on Kerridge System (For motors Co.)

HR Assistant

Company: Life for all association – Alexandria, Egypt July, 2005 to February 2007 Main Responsibilities

Answer questions and provide requested information & customer service to organization employees

Processing incoming mail

Setting appointments and arranging meetings

Maintaining calendars of HR management team

Assist recruiters in posting job ads on careers pages and processing received resumes

Scheduling job interviews and assisting in interview process

Orienting new employees to the organization & Preparing new employee files

Serving as a point person for all new employee questions

Maintaining current HR files and databases

Organize, compile, update company personnel records and documentation Languages

Arabic (native) English Excellent

Professional in Human Resources – International™ (PHRi™) Issued to Rania Eltoukhy

Issued by HR Certification Institute

I hope that my qualifications, education & working experience can support my chance to join your respectable organization

References & Support documents will be furnished upon request. Rania M. Eltoukhy

Training & Courses

Baker Tilly Attendance Certificate in Professional in Human Resource (PHR)

CRM / Prospecting New Customers & More

GM Brand & Product Familiarization & Accessories Selling

The CRM Excellence Guild

Writing skills and preparation of memos and meeting minutes

Art of dealing with customers

Adobe Photoshop 0.7 & CorelDraw

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