Executive Assistant Customer Service
Resume:
Rania M. Eltoukhy
Citizenship: Egyptian. Date of birth: 02 January, 1983
Address
State of Kuwait
Profile
Objective I’m seeking a position in Human Resource, To use my skills & working experience in the best possible way for achieving the organization’s goals Education
2005 Bachelor of Commerce - Accounting (June 2005) University of Alexandria, Egypt
Professional Certificates
2018 Professional in Human Resources – International (PHRi) Certificate HR Certification Institute, USA (HRCI)
Key Skills
Proficient or familiar with various of systems, including: SAP Success Factor Hermes Marvels Kerridge
Eproc MDS Heal Plus (Just for motors Co.)
GE ATS
Work Experience
Acting CEO Executive Assistant
Company: The Shared Electronic Banking Service Co. (KNET) – Kuwait February 2015 till now Main Responsibilities
Coordinating & Implementation of office procedures
Handling all Admin requirements for all IT & Operation departments
Generating & Sending Banks weekly & monthly reports
Raising Purchase order on SAP Success Factor System.
Arranging invoices from merchants to internal managers
Raising Authorization Voucher for trainee employees
Scheduling & attending meetings, creating agendas & taking minutes of meetings – shorthand may be required
Arranging appointments, Booking rooms & conference facilities
Writing official letters
Dealing with telephone & email enquiries
Creating & maintain filing systems
Contact
Tel: +965-********
E-mail: *****.*******@*****.***
Quality Assurance
Company: Maidan Clinic Group for Dental Care - Kuwait January 2010 to May 2013 Main Responsibilities
Draft quality assurance policies and procedures
Interpret and implement quality assurance standards and procedures
assure ongoing compliance with quality and industry regulatory requirements
Investigate calls for each agent in the help desk department
Investigate customer complaints and non-conformance issues
Receive request from team leaders to search & listen for a particular call
Identify training needs and organize training interventions to meet quality standards
Identify training programs for new hired staff including (Customer Service, attitude, communication skills, scripts & systems)
Fill up evaluating sheet with scores for each agent
Pass the evaluation sheets with feedback to supervisor on daily basis & send copies for the Team Leaders.
Update scripts as per requirements based on marketing offers, urgent cases & visiting doctors.
CRM Coordinator
Company : Mohammed Saleh & Reza Youssif Behbehani Co. (GMC Auto Vendor) – Kuwait February 2008 to October 2009
Main Responsibilities
Working with the team to plan and implement a mid to- long term strategy to improve the use of software across all business requirements
Follow communication strategy for inbound & outbound calls
Manage customer inquiries & complaints to ensure high customer satisfaction for the company.
Investigate & attempt to solve standing customer’s problems
Ensure quality for information’s is of the highest level
Gather & document customer requirements for new features and reports.
Working on Kerridge System (For motors Co.)
HR Assistant
Company: Life for all association – Alexandria, Egypt July, 2005 to February 2007 Main Responsibilities
Answer questions and provide requested information & customer service to organization employees
Processing incoming mail
Setting appointments and arranging meetings
Maintaining calendars of HR management team
Assist recruiters in posting job ads on careers pages and processing received resumes
Scheduling job interviews and assisting in interview process
Orienting new employees to the organization & Preparing new employee files
Serving as a point person for all new employee questions
Maintaining current HR files and databases
Organize, compile, update company personnel records and documentation Languages
Arabic (native) English Excellent
Professional in Human Resources – International™ (PHRi™) Issued to Rania Eltoukhy
Issued by HR Certification Institute
I hope that my qualifications, education & working experience can support my chance to join your respectable organization
References & Support documents will be furnished upon request. Rania M. Eltoukhy
Training & Courses
Baker Tilly Attendance Certificate in Professional in Human Resource (PHR)
CRM / Prospecting New Customers & More
GM Brand & Product Familiarization & Accessories Selling
The CRM Excellence Guild
Writing skills and preparation of memos and meeting minutes
Art of dealing with customers
Adobe Photoshop 0.7 & CorelDraw
Contact this candidate