Manager Program
Resume:
Srishti Sharma
Program Manager
Eager for a fast-paced & compelling Program Management job working with the best of the Valley. Experienced in leading cross-functional teams towards custom software development programs and strengthening large organizations by focusing on collaboration, technology, change management, and process improvement. WORK EXPERIENCE
Design Program Manager @ Thumbtack
Jan 2020 - Apr 2020
● Supported team of 55 product designers, researchers, engineers, writers, and strategists in the design organization.
● Created and managed 11 programs that improved cross-functional collaboration, digital production, team culture, project visibility, diversity training, and best practices.
● Produced and executed change management plan to socialize changes in the organization’s best practices, diversity training, cross-functional collaboration, and meetings.
● Implemented and socialized an updated process for onboarding new hires into the design organization.
● Developed and managed budgets for design team offsites, team morale, and research spending.
● Refined and documented Design Program Manager tasks into a Design Program Manager guidebook.
Management Consultant @ Tata Consultancy Services
Jul 2016 - Nov 2019
Program Manager @ Genentech (through Tata Consultancy Services) Oct 2018 - Nov 2019
● Managed a team of 16 support analysts that supported 9 complex bioinformatics applications that enabled researchers to develop, execute, manage, and archive their experiments and data.
● Transitioned team to Managed Support Model and introduced ServiceNow. These changes resulted in a 20% reduction in resource costs, which enabled support expansion to 2 additional bioinformatics applications.
● Developed and executed complex organization change management plans to initiate support in two new applications and socialize the new support model to users of all 9 supported applications. Worked directly with the program team and key researchers to set up new hardware and produce/deliver training to 400 users. *********@*****.***
San Francisco Bay Area
HARD SKILLS
Program Management
Statistical/Data Analysis
KPI/OKR Development/Tracking
Business Process Improvement
Risk Assessment/Mitigation
Organization Change Mgmt
Diversity Training
Operations Management
Offshore Resource Mgmt
Research Planning/Execution
Agile/Waterfall Methodology
Stakeholder Management
Business Analysis
Resource Allocation
Release & Deployments Mgmt
Strategic Analysis/Planning
Contract Negotiation
Project Scheduling/Tracking
Training Development & Mgmt
Requirements Gathering
Budget Tracking/Reporting
Meeting Facilitation/Mgmt
Onboarding New Hires
Vendor Management
Documentation Development
Performance Tracking
Project Monitoring/Evaluation
File/Document Management
Project Reporting
Impact Analysis
Conflict Resolution
Project Charter Creation
Software Support Mgmt
Release & Deployments Manager @ Albertsons (through Tata Consultancy Services) May 2017 - Oct 2018
● Led team of 7 to scope, plan, and execute bi-weekly software releases across mobile, web, email, Android, and iOS platforms.
● Executed process improvements that led to a 35% reduction in resource costs through automation and ServiceNow integration.
● Managed transition and communication strategy to socialize the new release management process to the Loyalty and E-Commerce organizations.
● Planned, managed, and executed monthly & quarterly software releases in coordination with 9 development teams’ Project Managers and Technical Leads. OCM Project Coordinator @ Kaiser Permanente (through Tata Consultancy Services) Feb 2017 - May 2017
● Managed internal communications for a high-visibility IT service management project impacting all 250k Kaiser employees.
● Analysed and categorized the roles of over 3000 stakeholders to determine the change’s impact on each stakeholder and stakeholder group.
● Produced a change plan for each stakeholder type, drafted internal communications, and sent communications after obtaining management approval. Senior Training Specialist @ PG&E (through Tata Consultancy Services) Jul 2016 - Feb 2017
● Led content development, session planning, and executed training of 2,200 users of a complex SAP-based supply-chain management application.
● Created and implemented a long term training plan for new hires that utilizes web based trainings and in-person ‘guided trainings’.
EDUCATION
Rutgers University,School of Arts and Sciences Honors Program BA/BS - 3.95/4 (Summa Cum Laude) in Genetics, with Mathematics & Spanish minor SEP 2012 - MAY 2016
● Math including Advanced Calculus, Statistics, Linear Algebra, Logic
● Science including Chemistry, Physics, Biochemistry, Genetics, Molecular Biology
● Genetics researcher in Brzustowicz Stem Cell Lab/McKim Fruit Fly Lab AWARDS/RECOGNITION
● Rutgers Presidential Scholarship Recipient— a full academic scholarship
● Founding Sister of Omega Phi Alpha — a community service sorority
● VP of Model United Nations; Best Delegate Awards at UPenn & Harvard MUN
● Honor Roll Scholar every semester at Rutgers
● National Merit Scholar— awarded to top 1% of PSAT test takers SOFT SKILLS
Servant Leader
Risk Mitigator & ‘Unblocker’
Articulate Communicator
Impact Focused & Strategic
Self-Motivated & Independent
Organized & Detail Oriented
Analytical Thinker
Data Driven & Process Oriented
Community/Culture Builder
Creative Problem Solver
Professional & Proactive
Strong Work Ethic
Adaptable & Flexible
Efficient/Eager Learner
Empathetic & Dependable
SOFTWARE
Proficient
Office Suite
Salesforce
ServiceNow
JIRA
Confluence
Smartsheets
Moderate
SQL
Tableau
R
Basic
Python
Ruby
JavaScript
Java
LANGUAGES (fluent)
English
Hindi
Spanish
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