Srishti Sharma

Program Manager

Eager for a fast-paced & compelling Program Management job working with the best of the Valley. Experienced in leading cross-functional teams towards custom software development programs and strengthening large organizations by focusing on collaboration, technology, change management, and process improvement. WORK EXPERIENCE

Design Program Manager @ Thumbtack

Jan 2020 - Apr 2020

● Supported team of 55 product designers, researchers, engineers, writers, and strategists in the design organization.

● Created and managed 11 programs that improved cross-functional collaboration, digital production, team culture, project visibility, diversity training, and best practices.

● Produced and executed change management plan to socialize changes in the organization’s best practices, diversity training, cross-functional collaboration, and meetings.

● Implemented and socialized an updated process for onboarding new hires into the design organization.

● Developed and managed budgets for design team offsites, team morale, and research spending.

● Refined and documented Design Program Manager tasks into a Design Program Manager guidebook.

Management Consultant @ Tata Consultancy Services

Jul 2016 - Nov 2019

Program Manager @ Genentech (through Tata Consultancy Services) Oct 2018 - Nov 2019

● Managed a team of 16 support analysts that supported 9 complex bioinformatics applications that enabled researchers to develop, execute, manage, and archive their experiments and data.

● Transitioned team to Managed Support Model and introduced ServiceNow. These changes resulted in a 20% reduction in resource costs, which enabled support expansion to 2 additional bioinformatics applications.

● Developed and executed complex organization change management plans to initiate support in two new applications and socialize the new support model to users of all 9 supported applications. Worked directly with the program team and key researchers to set up new hardware and produce/deliver training to 400 users. adex2v@r.postjobfree.com

609-***-****

San Francisco Bay Area

HARD SKILLS

Program Management

Statistical/Data Analysis

KPI/OKR Development/Tracking

Business Process Improvement

Risk Assessment/Mitigation

Organization Change Mgmt

Diversity Training

Operations Management

Offshore Resource Mgmt

Research Planning/Execution

Agile/Waterfall Methodology

Stakeholder Management

Business Analysis

Resource Allocation

Release & Deployments Mgmt

Strategic Analysis/Planning

Contract Negotiation

Project Scheduling/Tracking

Training Development & Mgmt

Requirements Gathering

Budget Tracking/Reporting

Meeting Facilitation/Mgmt

Onboarding New Hires

Vendor Management

Documentation Development

Performance Tracking

Project Monitoring/Evaluation

File/Document Management

Project Reporting

Impact Analysis

Conflict Resolution

Project Charter Creation

Software Support Mgmt

Release & Deployments Manager @ Albertsons (through Tata Consultancy Services) May 2017 - Oct 2018

● Led team of 7 to scope, plan, and execute bi-weekly software releases across mobile, web, email, Android, and iOS platforms.

● Executed process improvements that led to a 35% reduction in resource costs through automation and ServiceNow integration.

● Managed transition and communication strategy to socialize the new release management process to the Loyalty and E-Commerce organizations.

● Planned, managed, and executed monthly & quarterly software releases in coordination with 9 development teams’ Project Managers and Technical Leads. OCM Project Coordinator @ Kaiser Permanente (through Tata Consultancy Services) Feb 2017 - May 2017

● Managed internal communications for a high-visibility IT service management project impacting all 250k Kaiser employees.

● Analysed and categorized the roles of over 3000 stakeholders to determine the change’s impact on each stakeholder and stakeholder group.

● Produced a change plan for each stakeholder type, drafted internal communications, and sent communications after obtaining management approval. Senior Training Specialist @ PG&E (through Tata Consultancy Services) Jul 2016 - Feb 2017

● Led content development, session planning, and executed training of 2,200 users of a complex SAP-based supply-chain management application.

● Created and implemented a long term training plan for new hires that utilizes web based trainings and in-person ‘guided trainings’.

EDUCATION

Rutgers University,School of Arts and Sciences Honors Program BA/BS - 3.95/4 (Summa Cum Laude) in Genetics, with Mathematics & Spanish minor SEP 2012 - MAY 2016

● Math including Advanced Calculus, Statistics, Linear Algebra, Logic

● Science including Chemistry, Physics, Biochemistry, Genetics, Molecular Biology

● Genetics researcher in Brzustowicz Stem Cell Lab/McKim Fruit Fly Lab AWARDS/RECOGNITION

● Rutgers Presidential Scholarship Recipient— a full academic scholarship

● Founding Sister of Omega Phi Alpha — a community service sorority

● VP of Model United Nations; Best Delegate Awards at UPenn & Harvard MUN

● Honor Roll Scholar every semester at Rutgers

● National Merit Scholar— awarded to top 1% of PSAT test takers SOFT SKILLS

Servant Leader

Risk Mitigator & ‘Unblocker’

Articulate Communicator

Impact Focused & Strategic

Self-Motivated & Independent

Organized & Detail Oriented

Analytical Thinker

Data Driven & Process Oriented

Community/Culture Builder

Creative Problem Solver

Professional & Proactive

Strong Work Ethic

Adaptable & Flexible

Efficient/Eager Learner

Empathetic & Dependable

SOFTWARE

Proficient

Office Suite

Salesforce

ServiceNow

JIRA

Confluence

Smartsheets

Moderate

SQL

Tableau

R

Basic

Python

Ruby

JavaScript

Java

LANGUAGES (fluent)

English

Hindi

Spanish

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