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Service Customer

Location:
Ludhiana, Punjab, India
Salary:
400000
Posted:
July 29, 2020

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Resume:

Sanjay kumar

Objective

To Built and nurture a successful career in an organization which allows me to use my education along with my functional and technical skills to prove useful for organization needs.

Work History

Work

Experience

Total Experience 9 years,3 month

Total 9 years Experience of Customer Service.

Currently working in Luminous Power Technologies Pvt. Ltd (Consumer electronic & Home Appliances ).

Experience Details

Luminous Power Technologies Pvt. Ltd. Oct’2017 to till date

Designation

ASI

Location

Chandigarh

Area

(Punjab/Chd)

Global Power Technologies Pvt. Ltd. (Chandigarh).

(From Oct 2017, till date).

Designation :- ASI ( Area Service In charge )

Department: - Customer Service.

Brand Handle: Luminous, Tez, Hyundai,Amaze

Technology used: - Microsoft Outlook, Microsoft Excel, Window 7,SapCrm.

Responsibilities :

Handling Service Setup of Inverter, Battery, Stabilizer, fans, wire in All Punjab,Chd Region

To conduct PSV (Physical Stock Verification) at CSC end, thus resulting into 100% stock.

Service Centre Audit in Every Month for Verify DSR,Battery Claim Document, Movement Report of Service Consumption(SAP VS CRM),productivity, Review of Service Orders in Errors To Timely Booking of Consumption, Review of Goods in Transit, Review of Battery handling Report, Physical Verification Of Stock at Service centres and warehouse.

Preparing MIS reports and PPT for Service Review on Monthly Basis.

Responsibilities :

To conduct PSV (Physical Stock Verification) at DSC end, thus resulting into 100% stock.

Stock Availability with SF and Reco done on monthly Basis..

Spare Part & Inventory Management on Daily Basis.

Preparing MIS reports and PPT for Service Review on Monthly Basis.

To ensure timely execution of VIP calls and report its status to local sales team and Branch Service Manager.

Handled CRM,IAM,Distributor Portal and Backend Operation for Tricity.

Maintaining Saf dispatch details on daily basis.

Stock Availability with SF and Reco done on monthly Basis.

Spare Part & Inventory Management on Daily Basis.

Preparing MIS reports and PPT for Service Review on Monthly Basis.

Preparing day to day MIS reports for circle

Maintaining caf dispatch details on daily basis

Professional Qualification

Knowledge of SAP,FOCUS,ERP,& ORACLE

One Year Experience as a Store Incharge.

Three Year Experience Kamani Oil Industries Pvt.Ltd,Genus Innovation Ltd.& Borges India Pvt.Ltd.As Handling CFA.

Academic

Qualification

2011 - Diploma - ‘O’ Level

2016 - BBA - Punjab Technical University

2010 - 10+2 - Himachal Board Dharamshala

2008 - Metric - Himachal Board Dharamshala

Computer Skills

One year Computer Diploma From O ‘Level’

Windows, MS – Office,

Having Knowledge of Ms-Excel, Word and Power Point

Strength Keys

Smart Working

Fast Learner

Creative

Positive

Remuneration

Current 2.90 Lakhs

Expected As Per the Company Norms

Present Working Location Chandigarh(Punjab)

Personal Details

Name

Sanjay Kumar

Father’s Name

Sh. Dalip Chand

Date of Birth

07-10-1988

Marital Status

Unmarried

Address

V.P.O Barana Teh Nagrota Bagwan District Kangra(HP)

Mob. : 987-***-****/946-***-****

e-mail Address

adex1z@r.postjobfree.com

Place: Chandigarh (Signature)



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