Manager Store
Resume:
Summary
Experienced in Cinema, Retail-QSR and Hospitality with a demonstrated history of working in the Cinema and Retail Industry. Skilled in Operations, Food & Beverage, Event Planning, Hotel Room Reservations, Customer Service, and Hotel Management. Strong Operations/Sales professional with a Certificate course from IIM Bangalore. Having Hotel Management Diploma From Bradfordrex Singapore.
Skill Highlights
Team Management, Making roaster, Hiring and Training
Sales, Making daily sales reports
Vendor Mgmt., Coordination for supplies
Coordination with Marketing Team
Handling customer issue and third party customer service application for resolving their complaints
Innovative
Service-focused
Self Motivated
Time Oriented
Experience: +10years
Currently working with Inox Leisure Limited (Cinema)-Meerut, as a Duty Manager- Operations. (September-2018- till date )
Being a duty manager I am reporting to the Unit/Cinema Manager. Handling Customer issues, Customer concern, Sale, Giving targets to Team for day to day basis, man- power, Cash management, Movie scheduling, giving suggestive pricing to the Cinema manager, daily sales Reports, Daily Inventory, daily ticket reconciliation, Tracking Service on seat (SOS) done by the Team members, Audits, Safety and security, purchase, new product launched, Staff training, Housekeeping management, making coordination with the Finance, Housekeeping and Engineering team for smooth operation etc. Giving reports to Cinema/unit Manager. I am also handling the online complaint through a third party platform which is called LITMUS. I am working on software called SAP for store operations.
Worked with Barbieri –Being you an Italian Fashion Store as a Store Manager, New Delhi. (January 2016-August 2018). “I was responsible for tracking budget expenses, vendor management, market knowledge, staffing, strategic planning, verbal communication with the management and Sales team as well, taking care of the monthly & daily target of the store, making roaster on the weekly basis.
Worked with Hotel Marriott International in Global Reservation Sales and Customer Care as a Sr. Reservation Executive. (April 2014 to Jan 2016), “As a Reservation and sells executive I was taking care of the customer international calls and making reservations as well to sell the room and the package, I was handling 5400 Marriott property for the sale of the packages of room and amenities.”
Worked with KFC (Devyani international) as a Shift Manager (June 2012 April 2014).
I have worked with Hotel Oberoi Udaivilas, Udaipur (Rajasthan) as a F&B junior supervisor (Restaurant Station holder-). (Jan 2010 to June 2012)
Contact
Address:
Meerut, UP West-250221
Phone:
Email:
***********@*****.***
Website:-
www.raghavpro.com
Personal Information
DOB 04th Dec 1991
Nationality Indian
Languages English, Hindi & French
Marital Status Married
Interests Reading Books, Blogging & Playing Chase
MOHIT SINGH
RAGHAV
Achievements
I have awarded punctuality every month since joining global reservations Marriott International.
Awarded Star of the month sustaining for 6 months in Marriott international.
I have got the best trainee certificate at the time of training in Hotel Agra Ashok Agra (ITDC).
I have got a vice president award for the best essay writer in academic years 2005.
Professional Qualifications
HONOR CODE CERTIFICATE IN OPERATIONS MANAGEMENT-1 from IIM BANGALORE through edX (Online Platform).
Done Diploma in Tourism and hotel mgmt. from Bradford-Rex Singapore.
Done course Q-Basic on Computer from NIIT.
Academic Qualifications
Secondary School from S.D. Inter College, Sadar Meerut.
Senior Secondary from R.D. Inter College Meerut.
Graduation from CCS University, Meerut.
Post Graduation from CCS University, Meerut.
Trainings
Done Industrial training from Hotel Agra Ashoka, Agra (ITDC).
Software training Fidelio, SAP, VISTA and Showbiz.
Date:
Place: MOHIT SINGH RAGHAV
Contact this candidate