PERSONAL CORE VALUES
People Service Integrity Creativity
Performance Results Servant Leadership
: **, ****** ***** ******, *** Hospital Road,
Igbosere, Lagos Island, Nigeria
: +234 810-***-****
Expert Facilities Management Operations & Office Administration CAREER SUMMARY
A strategic facility management leader with over eight (8) years of combined cognate expertise in integrated facility management services, maintenance operations, general office administration and people management respectively. A real people-connect and innovative facility management leader with drive that translates business vision into comprehensive people (customers) initiatives and services that influence organization core values and clients experience which in turn improved intended RESULTS. Transformed several estates managed into occupants friendly estates and most profitable estates. A real estate business consultant with entrepreneur mindset and proven track records of milestone results and career success. Possesses absolute right-fit behavioural qualities with ability to adapt to evolving facility management and industry trends, a servant LEADER with leadership capacity that delivers real-people service, while collaborating with teams of networks and balances business goals with customer/clients needs.
Real Estate Clients Service
Budget Development & Cost
Recruitment & Selection -
Career Coaching & Mentoring
Planning & Execution
Learning & Development
Customer Service Relationship
Team-centric and Collaboration
Vendors & Contractors
Technical Background - Electrical,
HVAC & Plumbing
Leadership & Strategy
Analytical & Problem Solving
Preoccupation & General Property
Logistics & Procurement
People Service & Facilities Management Operations
Space Online Group Construction, Real Estate & Property Management firm Lekki, Lagos June 2015 – Till Date
Developed Employee Accommodation Policy for Facility Management Unit (Beachway Managers).
Repositioned Administrative unit especially in the area of vendor & contractor’s management, procurement, records, stock taking and inventory of goods – 30% cut on expenses realized.
Developed Employee Time & Attendance Policy for Facility Management personnel
Serves as facilities management advisory - Research, advice and suggests new trends, innovations and strategy for Property Development and Facility Management Unit.
Conducted feedback/survey on occupants/clients service delivery and employee experience.
Fast-tracked employee accommodation for facility management and maintenance core personnel and developed Employee Accommodation Policy for the Group which addresses employee engagement and improved response time to clients services - 75% improved customer satisfaction recorded and 60% employee retention rate was recorded.
Developed new approach to managing employee learning & development in Facility Management – cost of training was reduced by 55%, internal learning & development faculty raised, scalable learning embraced, employee self-learning and knowledge transfer on the rise, 20% talents discovery realized.
Leadership: Initiated subordinate to superior mentoring and coaching system - new generation of potential leaders were raised in FM and incubated for existing and future project. 2-3 talents were raised for each role which eliminated talents crisis in Facility Management unit. People Service Operations
Westfoster Development Company World class real estate and asset management firm Victoria Island, Lagos June 2014 - June 2015
Collaborated with HR team in the recruitment of over 60% FM support personnel and FM talents.
Designed and consistently implements Planned Preventive Maintenance (PPM) for quality FM service delivery.
Coordinates and supervises Facility Officers operations to ensure that the residents get proper service delivery and act as FM dispute resolution representative.
Resolved over 20 cases of related residents-employee and service delivery dispute between the residents and the management.
Managed and lead change which ensures minimum disruption to core activities in the estate.
Initiated annual employee awards and performance rewards recognition to recognize the performance and contributions of Facility Management unit of Cadwell Limited.
Initiated Young Facility Management Graduate Trainee program. Recruitment from selected universities across Nigeria to meet talent needs in Facility Management unit
Fast-tracked learning & development programmes in collaboration with Industrial Training Fund and Alpha Mead to develop the potentials and capacity of FM team.
Restructured Facility Management unit and welfare of the employees.
Developed internal recruitment and talent development strategy in helping FM employee grow and productive.
Facility Manager Quay Cadwell Estate, Ikoyi
Cadwell Limited A facility management firm and an affiliate of Westfoster Development Company Victoria Island, Lagos June 2012 - June 2014
Major Occupants: Globacom & Conoco Philips expatriates
Initiated monthly digital meeting with occupants and FM team to address identified issues and to reach consensus agreement.
Developed 4 ways communication strategy with occupants for effective service and timely feedback on issues and transmitting of necessary information to occupants.
Pre-occupation management – provides general renovation of facilities for existing and incoming occupants.
Leads delegates of FM team representatives on employee matters and FM review meetings.
Managed the welfare of supporting staff, mentor and coach employees on career and attitude transformation
Directly mentored and developed about 6 personnel that grew to become Facility Managers
Leads Company strategic meeting on new estate development and acts as FM representatives in board meetings.
Facility Supervisor Gordon Wilson Estate, Ikoyi
Cadwell Limited Victoria Island, Lagos
March 2010 – June 2012
Major Occupants: Schlumberger Nigeria Staff - Expatriates
Initiated the maiden edition of quarterly facility management staff round-table forum with the Executive Vice Chairman. Limited employees employers general meeting with Executive Vice Chairman which was aimed to boost employees motivation in every cadre, continuous recognition & commendation of individuals performance, employee`s employer`s involvement in organization decision taken process.
Transformed the estate leading to the estate being adjudged as the most improved estate in terms of cost reduction, ambience, service delivery and general feedback from occupants.
Developed new working strategy to curb diesel supply disparity which led to lowest consumption of diesel in the estate and also with accurate readings.
Developed occupants and FM team approach to manage feedbacks and emergency requests.
Manages performances of all support staff and involved in recruitment process.
Supervises estate swimming pool, general repairs and maintenance. EDUCATION
Executive Masters People Management
Metropolitan School of Business & Management
Associate Degree Human Resource
Institute of Commercial Management (ICM)
Advanced Certificate Leadership
Daystar Leadership Academy
Bachelor of Science Computer Science &
University of Nigeria
RECOGNITIONS & AWARDS
Community Service Leadership Award
John C. Maxwell Leadership Awards
Multiple Awards Winner
: Most Promising Employee of the Year
: Employee Leadership of the Year
: Employee of the Year
Westfoster Development Company Annual
Employee Awards & Recognition
Most Dedicated & Loyalty Facility Management
Staff of the Year
John C. Maxwell Leadership Contributors
Recognition. Among ten Nigerian listed in John
C. Maxwell New York bestselling book "Everyone
Communicates Few Connect" page 252
Adventures, Creative Design, Gardening, Nature,
Reading, Research & Learning, Coaching &
Mentoring, Table Tennis
VOLUNTEERY WORK EXPERIENCE
Faculty Instructor – Coaching & Mentoring
Lagos State Ministry of Education Ready Set Work
July 2017 – 2018
65% of final year students coached secured
employment with various firms.
One of the students coached won the overall best in 2018 Business Pitch Competition beating other
finalist across selected tertiary institutions in Lagos State.
CONTINUOUS LEARNING & DEVELOPMENT
Facility Management Master Craft Seminar
Max-Migold Learning Centre Yaba
Capacity Building for Facility & Maintenance
Industrial Training Fund (ITF) Lekki
June 14 –16, 2017
Basic Alternative Dispute Resolution
The Chartered Institute of Arbitrators UK
Learning & Development Leaders Conference
Workforce Group Lagos
April 5 – 6, 2017
Total Facilities Maintenance Management
Human Capital Associates Lagos
2016 (May 25 – 26 & June 1 -2)
Cisco Certified Computer Technician A+
Cisco Networks USA
Fellow American Academy of Project
Management (FAAPM) USA
Associate Member, Nigerian Institute of Training & Development (NITAD)
Member Centre for Creative Leadership (CCL)
DIGITAL APPLICATION SKILLS
SysDesk Facility Management Application
Stack Application – For employee communication,
stimulating effective work relationships and team
MS Office Suit (Word, Excel, PowerPoint, Access, Outlook)