Femi FORTUNE-IDOWU

PERSONAL CORE VALUES

People Service Integrity Creativity

Performance Results Servant Leadership

: **, ****** ***** ******, *** Hospital Road,

Igbosere, Lagos Island, Nigeria

: +234 810-***-****

: adex0b@r.postjobfree.com

Expert Facilities Management Operations & Office Administration CAREER SUMMARY

A strategic facility management leader with over eight (8) years of combined cognate expertise in integrated facility management services, maintenance operations, general office administration and people management respectively. A real people-connect and innovative facility management leader with drive that translates business vision into comprehensive people (customers) initiatives and services that influence organization core values and clients experience which in turn improved intended RESULTS. Transformed several estates managed into occupants friendly estates and most profitable estates. A real estate business consultant with entrepreneur mindset and proven track records of milestone results and career success. Possesses absolute right-fit behavioural qualities with ability to adapt to evolving facility management and industry trends, a servant LEADER with leadership capacity that delivers real-people service, while collaborating with teams of networks and balances business goals with customer/clients needs.

CORE EXPERTISE

Office Administration

Real Estate Clients Service

Facilities Management

Budget Development & Cost

Control

Project Management

Recruitment & Selection -

Career Coaching & Mentoring

Planning & Execution

Learning & Development

Fleet Management

Customer Service Relationship

Team-centric and Collaboration

Vendors & Contractors

Management

Technical Background - Electrical,

HVAC & Plumbing

Leadership & Strategy

Analytical & Problem Solving

Preoccupation & General Property

Maintenance

People Management

Business Intelligence

Logistics & Procurement

PROFESSIONAL EXPERIENCE

People Service & Facilities Management Operations

Space Online Group Construction, Real Estate & Property Management firm Lekki, Lagos June 2015 – Till Date

Developed Employee Accommodation Policy for Facility Management Unit (Beachway Managers).

Repositioned Administrative unit especially in the area of vendor & contractor’s management, procurement, records, stock taking and inventory of goods – 30% cut on expenses realized.

Developed Employee Time & Attendance Policy for Facility Management personnel

Serves as facilities management advisory - Research, advice and suggests new trends, innovations and strategy for Property Development and Facility Management Unit.

Conducted feedback/survey on occupants/clients service delivery and employee experience.

Fast-tracked employee accommodation for facility management and maintenance core personnel and developed Employee Accommodation Policy for the Group which addresses employee engagement and improved response time to clients services - 75% improved customer satisfaction recorded and 60% employee retention rate was recorded.

Developed new approach to managing employee learning & development in Facility Management – cost of training was reduced by 55%, internal learning & development faculty raised, scalable learning embraced, employee self-learning and knowledge transfer on the rise, 20% talents discovery realized.

Leadership: Initiated subordinate to superior mentoring and coaching system - new generation of potential leaders were raised in FM and incubated for existing and future project. 2-3 talents were raised for each role which eliminated talents crisis in Facility Management unit. People Service Operations

Westfoster Development Company World class real estate and asset management firm Victoria Island, Lagos June 2014 - June 2015

Collaborated with HR team in the recruitment of over 60% FM support personnel and FM talents.

Designed and consistently implements Planned Preventive Maintenance (PPM) for quality FM service delivery.

Coordinates and supervises Facility Officers operations to ensure that the residents get proper service delivery and act as FM dispute resolution representative.

Resolved over 20 cases of related residents-employee and service delivery dispute between the residents and the management.

Managed and lead change which ensures minimum disruption to core activities in the estate.

Initiated annual employee awards and performance rewards recognition to recognize the performance and contributions of Facility Management unit of Cadwell Limited.

Initiated Young Facility Management Graduate Trainee program. Recruitment from selected universities across Nigeria to meet talent needs in Facility Management unit

Fast-tracked learning & development programmes in collaboration with Industrial Training Fund and Alpha Mead to develop the potentials and capacity of FM team.

Restructured Facility Management unit and welfare of the employees.

Developed internal recruitment and talent development strategy in helping FM employee grow and productive.

Facility Manager Quay Cadwell Estate, Ikoyi

Cadwell Limited A facility management firm and an affiliate of Westfoster Development Company Victoria Island, Lagos June 2012 - June 2014

Major Occupants: Globacom & Conoco Philips expatriates

Initiated monthly digital meeting with occupants and FM team to address identified issues and to reach consensus agreement.

Developed 4 ways communication strategy with occupants for effective service and timely feedback on issues and transmitting of necessary information to occupants.

Pre-occupation management – provides general renovation of facilities for existing and incoming occupants.

Leads delegates of FM team representatives on employee matters and FM review meetings.

Managed the welfare of supporting staff, mentor and coach employees on career and attitude transformation

Directly mentored and developed about 6 personnel that grew to become Facility Managers

Leads Company strategic meeting on new estate development and acts as FM representatives in board meetings.

Facility Supervisor Gordon Wilson Estate, Ikoyi

Cadwell Limited Victoria Island, Lagos

March 2010 – June 2012

Major Occupants: Schlumberger Nigeria Staff - Expatriates

Initiated the maiden edition of quarterly facility management staff round-table forum with the Executive Vice Chairman. Limited employees employers general meeting with Executive Vice Chairman which was aimed to boost employees motivation in every cadre, continuous recognition & commendation of individuals performance, employee`s employer`s involvement in organization decision taken process.

Transformed the estate leading to the estate being adjudged as the most improved estate in terms of cost reduction, ambience, service delivery and general feedback from occupants.

Developed new working strategy to curb diesel supply disparity which led to lowest consumption of diesel in the estate and also with accurate readings.

Developed occupants and FM team approach to manage feedbacks and emergency requests.

Manages performances of all support staff and involved in recruitment process.

Supervises estate swimming pool, general repairs and maintenance. EDUCATION

Executive Masters People Management

Metropolitan School of Business & Management

(MSBM)

United Kingdom.

2016

Associate Degree Human Resource

Development

Institute of Commercial Management (ICM)

England

2012

Advanced Certificate Leadership

Daystar Leadership Academy

Lagos, Nigeria

2012

Bachelor of Science Computer Science &

Statistics

University of Nigeria

Nsukka, Nigeria

2009

RECOGNITIONS & AWARDS

Community Service Leadership Award

Nominee.

John C. Maxwell Leadership Awards

2015

Multiple Awards Winner

: Most Promising Employee of the Year

: Employee Leadership of the Year

: Employee of the Year

Westfoster Development Company Annual

Employee Awards & Recognition

2015

Most Dedicated & Loyalty Facility Management

Staff of the Year

Cadwell Limited.

2013

John C. Maxwell Leadership Contributors

Recognition. Among ten Nigerian listed in John

C. Maxwell New York bestselling book "Everyone

Communicates Few Connect" page 252

2010

INTEREST/HOBBIES

Adventures, Creative Design, Gardening, Nature,

Reading, Research & Learning, Coaching &

Mentoring, Table Tennis

VOLUNTEERY WORK EXPERIENCE

Faculty Instructor – Coaching & Mentoring

Lagos State Ministry of Education Ready Set Work

July 2017 – 2018

65% of final year students coached secured

employment with various firms.

One of the students coached won the overall best in 2018 Business Pitch Competition beating other

finalist across selected tertiary institutions in Lagos State.

CONTINUOUS LEARNING & DEVELOPMENT

Facility Management Master Craft Seminar

Max-Migold Learning Centre Yaba

August11, 2018

Capacity Building for Facility & Maintenance

Managers

Industrial Training Fund (ITF) Lekki

June 14 –16, 2017

Basic Alternative Dispute Resolution

The Chartered Institute of Arbitrators UK

June 2017

Learning & Development Leaders Conference

Workforce Group Lagos

April 5 – 6, 2017

Total Facilities Maintenance Management

Human Capital Associates Lagos

2016 (May 25 – 26 & June 1 -2)

Cisco Certified Computer Technician A+

Cisco Networks USA

2014

PROFESSIONALAFFILIATIONS

Fellow American Academy of Project

Management (FAAPM) USA

Associate Member, Nigerian Institute of Training & Development (NITAD)

Member Centre for Creative Leadership (CCL)

USA

DIGITAL APPLICATION SKILLS

SysDesk Facility Management Application

Stack Application – For employee communication,

stimulating effective work relationships and team

networking.

MS Office Suit (Word, Excel, PowerPoint, Access, Outlook)

Contact this candidate