Customer Care Health

SANDRA PICHARDO

***** ****** ***** ****** *** #**1 Tampa, FL 33625

407-***-****

******.********@*****.***

OBJECTIVE

Dedicated, experienced, and hard-working individual seeking an employment opportunity in the health care field. Striving to use acquired skill set in order to provide quality patient care. SUMMARY OF QUALIFICATIONS

• Over five years of experience working in patient care;

• Bilingual in English and Spanish;

• Highly skilled in carrying out safe and efficient transport of patients and items from nursing stations and rooms to designated OR and rehab areas;

• Highly experienced moving equipment from one place to another and connecting and resetting medical equipment as necessary;

• Hands-on experience in recording transportation data electronically;

• Experience with Microsoft Word, Excel, and Patient Portal;

• Comfortable working with a diverse group of people. COURSES AND CERTIFICATIONS

• Blood Borne Pathogens training by Orlando Health Institute

• FOSS and CARES training by Sodexo Health Care

• Safe Body Mechanics & Transfer Techniques training by Orlando Health

• Basic Respiratory Therapy training by Orlando Health

• Equipment Knowledge & Utilization training by Orlando Health WORK EXPERIENCE

Concierge – Florida Hospital North Pinellas

October 2017 – Present

• Direct visitors and staff to correct areas within hospital;

• Help patients and visitors with any questions or concerns;

• Complete and ensure that Patient Portal is up to date. Patient Transporter – Florida Hospital North Pinellas August 2015 – October 2017

• Responsible for transporting patients to and from their rooms, exam facilities, and within the radiology department;

• Provided a welcoming and respectful environment for patients and families during their stay and movement in the hospital.

Patient Transporter – Arnold Palmer Hospital for Women and Children April 2011 – June 2014

• Transported patients to and from their rooms, exam facilities, delivery rooms, nursery, and discharge.

• Filed and completed any necessary paperwork during the discharge process;

• Trained as a Car Seat Tech and taught families how to properly install and use car seats for newborns;

• Provided high quality customer care to patients and families during their stay and movement within the hospital.

Environmental Worker – Dr. Phillips Hospital

April 2010 - April 2011

• Maintained patient rooms and hospital areas in clean and sanitized conditions according to all hospital standards.

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