Customer Care Sales

Mansour Radwan

CRM & HR Management

050******* *******.***@*****.*** Saudi www.linkedin.com/in/m-rr

Jeddah-Al-Shati Distbn

SUMMARY

With leadership skills at the customer care field, and the Human resources field, at one of the major companies in Saudi Arabia, My objective is to utilize my skills and experience in a professional business environment that will afford the opportunity for continued development

EDUCATION

Bachelor Degree - Human Resources Management - King Abdul Aziz University - 2014 WORK EXPERIENCE (14 YEARS)

Oct 2019 Present HR Administrative Officer - Mohamed Yousuf Naghi Group Achievements: •KPI recruitment department •Achieve governmental support programs (HRDF) Responsibilities: •Providing HR reports for headcount and Saudization •Processing GOSI & medical insurance Procedures •Coordinating with all departments to determine their job needs •Preparing and participating in the personal interviews of applicants •Preparation of job vacancy plans •Utilization of government support programs Oct 2018 Oct 2019 Recruitment Supervisor - Almawj Clinic Group Company

(1Year) Achievements: •Recruitment Policies Development • Electronic archiving for employees data. Responsibilities: •Coordinating with all departments to determine their job needs •Preparing and participating in the personal interviews of applicants •Preparation of job vacancy plans Dec 2016 Jul 2018 HR Manager Assistant - RETAJ Architect and Consultant Engineers Company

( 1Year 7mo )

Achievements: • Development workflow policies

Responsibilities: •Employees relationship management Responsibilities included, but not limited: Payroll preparation, Handling the employees grievance and disciplinary actions & Conclusion contracts according to the labor law •Introducing KPIS for the organization •Working closely with the President and the senior management including attending senior managers meetings

•Polarization and Recruitment •Follow up issues at labor dispute settlement bodies • preparation HR department budget •Monthly reports & work plans preparation Jun 2014 Jun 2016 Sales and Customer Care Team Supervisor - Saudi Telecom Company (STC)

( 2 years ) Achievements: •Development the call center system •Submit marketing plans Responsibilities: •Supervising a team of customer service staff •Making sure staff are fully versed on the target and excellent customer care standards are met •Prepares Daily reports Jun 2005 Jun 2014 Sales and Customer Care Agent- Saudi Telecom Company (STC)

( 9 years ) Achievements: Owner 2 awards from STC company chairman board, Eng. Saud Al-Daweesh Responsibilities: •Handling customer’s complaints & providing appropriate solutions •Ensure to achieving sales targets •Training newly employments SKILLS

•Customer Relationship and Human resources Personnel Management

•Customer service programs (Oracle Siebel, ICMS, Bold Chat)

•Team Management

•KSA Labor low

COURSES

2019 HR Strategic Planning 2016 Labor Law

2018 (Labor Law) Employee Financial Rights 2014 Customer Care Development Program 2018 (Labor Law) Contracts Termination 2013 Customer Care Development Program 2018 (Labor Law) legal Aspects in HR Management 2008 Customer Care Development Program 2017 Development HR Management 2007 Customer Care Development Program LANGUAGS

Arabic (Native Language) English (Intermediate)

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