Jun-**

Contact Information Work Experience

*. Preparing and analyzing different types of reports to increase the supply of Cars and food orders.

2. Analyzing data to retain the P1 customers and increase the AOV. 3. Maintaining and segmenting the restaurant bases to increase overall GMV of the city.

4. Segmenting the present customer base to analyze customer loyalty and stickability to the platform.

5. Deep down car level analysis to gauge the performance of cars on the basis of different metrics.

6. Segmenting the present supply on the basis of their earnings and providing appropriate schemes to get the maximum login hours from them. 7. Designing schemes to retain the existing cab base and also to reactivate the dormant cabs.

8. Have done car wise performance and scheme level comparative analysis for own schemes as well schemes rolled out by the competition to leech cars from the competition and increase the overall bookings for the city. 9. Analyzing different data points to increase the overall GMV and reduce ENTR for the city.

10. Automation of daily trackers and dumps extraction using R and Hive. 11. Writing Queries to download dumps from Database server. 12. Preparing presentations for monthly and weekly review meetings based on different reports.

13. Checking different parameters and providing Bonus to the operators. 14. Have worked closely with the sales team to maintain their targets and coordinating with the central team for smooth launch of different campaigns. 15. Have handled projects spanning across many departments as the single point of contact for all data related matters.

16. Have mentored the new MIS and imparted training to other department personnel on Excel and SQL.

GOT - Game of

Tastes

Co- Owner

ANI Technologies

(OLA Cabs &

Foodpanda)

Senior Executive

1. Supervising day to day activities of the kitchen. 2. Ensure all food safety procedures are strictly adhered to according to sanitary regulations

3. Implement appropriate strategies to resolve adverse trends and improve sales.

4. Ensuring best customer service by interacting with the customers and getting their feedback and improving on the negative aspects of food quality and taste.

5. Audit inventory levels to ensure product availability, and order products as necessary

6. Identifying vendors for the best service and raw materials. 7. Placing orders to the vendors as per inventory requirements. 8. Handled all the aspects of digital marketing for promotion in social media. 9. Maintaining budgets and payroll records and review financial transactions. 10. Maintaining safe working conditions.

Mar-16 Mar-19

• Desktop III: Advanced from

Tableau.com

• Desktop II: Intermediate from

Tableau.com

• Desktop I: Fundamentals from

Tableau.com

• Advanced Databases and SQL

Querying from Udemy.com

• Python for Data Science:

Fundamentals from Dataquest.io

• Tableau Tutorial for Beginners from

Udemy.com

• SQL Fundamental Course from

Sololearn

May-20

Permanent Address: 7 Abinash Ghosh

Lane. Kolkata - 700006.West Bengal, India.

Current Address :C242/ Flat 404 Shapoorji

Paloonji Shukhobrishti complex, Newtown

AA-III, Kolkata-700156

Phone : 983-***-****

Email : adewyq@r.postjobfree.com

Skills

• Analytical Thinking and Problem Solving

Skills.

• Accurate and Detail-oriented.

• Teamwork and Project Management.

• Team management.

• Strategy planning.

• Preparation & Analysis of MIS Reports,

Dashboard and Feasibility Report.

• Writing SQL/Hive queries.

• Client Management & Escalation

Management.

• Vendor Management.

• Service improvement & Client

satisfaction.

• Effective Communication Skills.

• Presentation skills with Charts & Graphs

in MS Excel, PowerPoint.

Certifications

Analytics professional with 8 years of experience in data reporting and data analysis.

Soumyajit Dutta

Oct-06 Jun-08

Sep-05 Oct-06

Central Model

School

SSCE

Year of passout 2003 Science

Elias Meyer School ICSE

Year of passout 2001 Science

Calcutta University Bachelor of Arts

Year of passout 2006

English (Major)

Economics (Minor)

Education

Jun-09 Oct-10 1. Handling a Team of 20 – 25 CSR’s. 2. Hourly Service Level Analysis and Roistering as required. 3. Maintaining floor discipline and basic floor hygiene 4. Daily performance analysis of the Team Members and giving performance feedback regarding the same.

5. Motivating the team members for delivering the next level of performance. 6. Preparing all kind of daily MIS Reports for internal as well as external for clients.

Personal Dossier

Date of birth : 31 - May - 1984

Nationality : Indian

Maritial Status : Married

Hobby : Looking after stray dogs.

Sparsh BPO Services Team Leader

Oct-10 Dec-14

1. Doing deep dive analysis on different outages and finding out ways to reduce them.

2. Preparing and analyzing different Network metrics to increase overall KPI values for ROB network.

3. Analyzing to find out RCA of different means to reduce OPEX and save operational costs.

4. Publishing reports on Network outages.

5. Monitoring and tracking outages and following up with the concerned Infra and Active providers to resolve them.

6. Validation and classification of Network outages and Energy bills based on MSA for timely vendor payment.

7. Verification of Energy bills and O&M invoices for timely vendor payment. 8. Development of different Macro tools for O&M department for outage monitoring.

CCE

1. Handling customer queries over phone.

2. Maintaining quality in the calls.

Caretel Infortech Team Leader

1. Handling a Team of 20 – 25 CSR’s.

2. Hourly Service Level Analysis and Roistering as required. 3. Daily performance analysis of the Team Members and giving performance feedback regarding the same.

4. Monitoring call quality of team members.

5. Preparing all kind of daily MIS Reports for internal as well as external for clients.

Jun-08 Jun-09

Kankei

Mar-16 1. Preparing and analyzing different types of reports to reduce network outages and ensure 100% network availability.

2. Validating outages reports with different Operators and OMEs for sign-offs and smooth bill processing.

3. Preparing presentations for monthly and weekly review meetings based on different reports.

4. Maintaining database of different operators for proper billing and maintenance.

5. Backend upload of site configurations in the server to get continuous alarms from all sites.

6. Analyzing different field reports to get proper RCA for all outages and ensuring zero repetition of common outage reasons. 7. Co-coordinating with field teams to ensure proper tower maintenance and timely report submission of the different preventive maintenance activities. IBM Daksh CCE

1. Handling customer queries over phone.

2. Maintaining quality in the calls.

Dec-14

Vodafone

(Off-roll)

Network Officer

Indus Towers

(Off-roll)

Surveillance Engineer

Hindi

Bengali

English

Language Proficiency

Speak Read Write

2

6

7

7

9

9

9

Python

Powerpoint

Access

Tableau

Hive

MS Excel

SQL

Software Skills

Contact this candidate