Customer Service Representative
Resume:
Marla Hartl
Wheeling, IL *****
****************@***********.***
To obtain a challenging position that will utilize my advance skills in reception, sales and customer service by providing the leadership and direction needed to exceed the desired goals and objectives. Utilizing my proven skills in Planning, Leadership, Budgeting, and Training Development to solve tough business problems relating to sales and customer service. Work Experience
Customer Service Representative
Certif-A-Gift.com
December 2015 to Present
• Maintain high level of incoming and outgoing calls
• Maintain high level accounts for concierge service
• Provide project support for various departments
• Follow up customer service/vendor calls
• Manage several email boxes support
• Maintain high level of customer service support
Office Administrative Assistant/Receptionist
Ravinia Green Country Club
April 2015 to December 2015
• Greet Visitors and contact appropriate employee
• Answer and direct calls to correct departments
• Receive inbound packages and distribute
• Provided project support for various departments
• Followed up customer service/vendor calls
• Input daily deposits, post checks from members
• Process invoices, and prepare for billing
• Organize and set up employee files
• Process the new hire paperwork
Customer Service Representative/Receptionist
December 2014 to April 2015
Customer Service Representative
CarQuotes - Deerfield, IL
October 2007 to December 2014
• Answer inbound/outbound calls as required
• Provide internet based customer service quotes either on the phone or email
• Connect Car Quotes members with select car dealers and get the best possible price for our members
• Provide a team atmosphere through support and recognition
• Help with accounts receivable through collecting on past due invoices
• Create and maintain car dealership and pricing database, to ensure the latest pricing
• Develop new customer service representatives
Sales/Customer Service
Total International - Elk Grove Village, IL
October 2004 to October 2007
• Created customer orders as received
• Ensured solid customer service through follow up calls after the sale
• Conducted cold sales calls to potential new customers
• Answered incoming calls and route their destination
• Assistant to the National Sales Manager
Sales Representative/Assistant Office Manager
Vocam Inc - Arlington Hts, IL
March 1996 to August 2000
• Managed the Midwest Region
• Obtained customer safety issues to present the best video based training for their needs
• Responsible for video inventory, mailing out the video(s) to customers and follow up calls to ensure customer satisfaction
• Audit video inventory to ensure all videos are accounted for
• Followed up customer service calls
Education
Customer Service Representative of the Month
Niles East High School - Skokie, IL
2009
Skills
• Over 10 years of experience conducting hard, soft and cold call sales.
• Experienced training sales techniques in small and large group settings.
• Self-motivated, people oriented professional with strong managerial skills working with diverse work groups.
• Extensive background in customer service and closing the deal.
• Created training programs for newly hired sales associates to teach them good customer service skills.
• Resource Management to include staffing and training.
Contact this candidate