Work History

Flight Attendant

Lynette

Bosma

Contact

Address

Pretoria, GP, 0049

Phone

082-***-****

E-mail

adewwr@r.postjobfree.com

Skills

Emergency Response

Business travelers

Verbal and written

communication

Airline Operations

Schedule Management

Guest services

Crew coordination

Emergency care

Preflight briefings

First Aid/CPR

Team management

Budgets

Operational improvement

Excellent decision making skills. Calm under pressure. Used to working as part of a team but just as comfortable working alone. Provide exceptional service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable, with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier. Versatile Receptionist offering efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

International Flight Attendant

South African Airways, Johannesburg, Gauteng

Served beverages and food items from refreshment

cart and provided information about in-flight

offerings to passengers.

Attended workshops and trainings in customer

service, conflict resolution tactics and safety

procedures to keep abreast of all new requirements and procedures.

Facilitated communication between flight deck and

cabin crew prior to and during flights to promote

smooth operations.

Engaged professionally with passengers to improve

satisfaction and exceed expectations throughout

flight.

Answered passengers' questions and provided

solutions to issues arising during flights.

Worked with Special Needs customers to understand

needs and provide Specific service.

Devoted special emphasis to punctuality and

worked to maintain outstanding attendance record,

consistently arriving to work ready to start

immediately.

2001-03 -

Current

Education

Customer service

Team building

Process improvement

Communications

Problem resolution

Relationship development

Organization

MS Office

Stock Control

Petty Cash

Increased customer satisfaction by resolving faulty entertainment system issues.

Maintained excellent attendance record,

consistently arriving to work on time.

Resolved conflicts and negotiated mutually

beneficial agreements between parties.

Reception/Front Desk Receptionist

MSC Computers, Centurion, Gauteng

Promptly answered multi-line phone system and

greeted callers enthusiastically.

Oversaw appointment scheduling and itinerary

coordination for both clients and personnel.

Interacted with customers professionally by phone, email or in-person to provide information and

directed to desired staff members.

Delivered expert clerical support by efficiently

handling wide range of routine and special

requirements.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Managed supervisor itinerary and appointments and

streamlined scheduling procedures.

Codified office structures and processes to promote teamwork and performance.

Helped employees with day-to-day work and

complex problems by applying motivational and

analytical strategies.

Established and updated work schedules to account

for changing staff levels and expected workloads.

Oversaw office inventory activities, including

ordering and requisitions, stocking and shipment

receiving.

2000-01 -

2001-03

High School Diploma

Milner High School - Klerksdorp

1992-01 -

1996-11

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