Customer Service Front Desk
Resume:
Work History
Flight Attendant
Lynette
Bosma
Contact
Address
Pretoria, GP, 0049
Phone
********@*****.***
Skills
Emergency Response
Business travelers
Verbal and written
communication
Airline Operations
Schedule Management
Guest services
Crew coordination
Emergency care
Preflight briefings
First Aid/CPR
Team management
Budgets
Operational improvement
Excellent decision making skills. Calm under pressure. Used to working as part of a team but just as comfortable working alone. Provide exceptional service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable, with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier. Versatile Receptionist offering efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
International Flight Attendant
South African Airways, Johannesburg, Gauteng
Served beverages and food items from refreshment
cart and provided information about in-flight
offerings to passengers.
Attended workshops and trainings in customer
service, conflict resolution tactics and safety
procedures to keep abreast of all new requirements and procedures.
Facilitated communication between flight deck and
cabin crew prior to and during flights to promote
smooth operations.
Engaged professionally with passengers to improve
satisfaction and exceed expectations throughout
flight.
Answered passengers' questions and provided
solutions to issues arising during flights.
Worked with Special Needs customers to understand
needs and provide Specific service.
Devoted special emphasis to punctuality and
worked to maintain outstanding attendance record,
consistently arriving to work ready to start
immediately.
2001-03 -
Current
Education
Customer service
Team building
Process improvement
Communications
Problem resolution
Relationship development
Organization
MS Office
Stock Control
Petty Cash
Increased customer satisfaction by resolving faulty entertainment system issues.
Maintained excellent attendance record,
consistently arriving to work on time.
Resolved conflicts and negotiated mutually
beneficial agreements between parties.
Reception/Front Desk Receptionist
MSC Computers, Centurion, Gauteng
Promptly answered multi-line phone system and
greeted callers enthusiastically.
Oversaw appointment scheduling and itinerary
coordination for both clients and personnel.
Interacted with customers professionally by phone, email or in-person to provide information and
directed to desired staff members.
Delivered expert clerical support by efficiently
handling wide range of routine and special
requirements.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed supervisor itinerary and appointments and
streamlined scheduling procedures.
Codified office structures and processes to promote teamwork and performance.
Helped employees with day-to-day work and
complex problems by applying motivational and
analytical strategies.
Established and updated work schedules to account
for changing staff levels and expected workloads.
Oversaw office inventory activities, including
ordering and requisitions, stocking and shipment
receiving.
2000-01 -
2001-03
High School Diploma
Milner High School - Klerksdorp
1992-01 -
1996-11
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