PERSONAL DATA

Name : Bayan

Family Name : Kaddourah

Nationality : Lebanese

Age : 39 years

Marital Status : Married

Telephone : (009**-********

Email : adeww5@r.postjobfree.com

EDUCATION

Masters in Hospital Management

Islamic University of Lebanon

Beirut, Lebanon

Date obtained September 2006

Bachelor of Science in Nursing

Makassed University of Beirut

College of Nursing and Health sciences

Beirut, Lebanon

Date obtained July 2002

SUMMARY

Collaborative, patient-focused Nursing Leader with more than 18 years of experience managing skilled nursing facilities, coaching nursing staff to reach their full potential, and driving quality improvements.

PROFESSIONAL EXPERIENCE

Nurse Leader for Clinical Affairs

Ambulatory Care Services

American University of Beirut

Duration: May 2018 – Present Time

Duties and Responsibilities:

Responsible for leading, directing and evaluating the nursing practice of assigned units across various services in the Outpatient setting.

Plan and oversee the activities of professional nurses and other support staff ensuring patient satisfaction and alignment with strategic goals of the department and the organization.

Responsible for the strategic, leadership and administrative functions of assigned units in outpatient services.

Collaborate with the medical leadership and health care providers to ensure the delivery of safe and quality patient care; and compliance with institution’s policies, procedures, guidelines and standards of professional nursing practice.

Responsible and accountable for the overall management of nursing practice, education, professional development, research and implementation of evidence-based practice for the Outpatient services.

Supports the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Nursing Services Department.

Director of Nursing

Ambulatory Care Services and Emergency Department

King Fahd Medical City

Riyadh, KSA

Duration: June 2016 – April 2018

Duties and Responsibilities:

Overseeing a department of 600 nurses

Develop and communicate the nursing mission, values, philosophy and goals

Direct patient care

Review, approve and institute nursing policies and procedures

Create short- and long-term plans to meet the goals of the department

Ensure that the department is meeting governmental regulations and compliance standards

Prepare budgets and conduct financial planning

Develop a staffing plan

Maintain a system of records and reports

Collaborate with staff, management and external groups to coordinate patient care

Communicate with senior-level executives on all matters pertaining to nursing

Supervise and advise nursing management

Facilitate regular meetings with department managers and direct reports

Coordinate the creation and implementation of patient care services with other groups and departments

Evaluate nursing care, treatments and services to make sure that patient needs are being met

Nurse Manager

Ambulatory Care Services

King Fahd Medical City

Riyadh, KSA

Duration: September 2014- May 2016

Duties and Responsibilities:

Commissioned one of the largest Ambulatory Care Centers in the Middle East.

Liable for achieving the goal of improved clinic access, flow, efficiency, workload capture and overall clinic effectiveness.

Work with colleagues to spread a broad, systematic, ongoing approach across all clinics, in a collaborative, multidisciplinary approach based on core principles.

Responsibilities include managing, planning, organizing, educating, coordinating and improving functions associated with ambulatory care clinics throughout the facility, with emphasis on accountability and accessibility of personnel and clinics.

Provides expert guidance and oversight for all outpatient clinics on a continuous basis to ensure compliance with applicable standards and program guides.

Measures and analyzes the effectiveness, efficiency, and productivity of administrative processes and clinical flow, along with knowledge of the mission, organization and work processes of King Fahad Medical City.

Oversees processes for assuring that appropriate and effective monitors are in place to assure compliance.

Recommends and executes changes to assure continuous compliance with policy management requirements and effective monitoring of adherence to these policies.

Serves as internal consultant and develops an infrastructure through which KFMC continuously reviews all standards and practices related to outpatient clinics, develops plans for compliance, and addresses issues of non-compliance as identified.

Nurse Manager

Rehabilitation Hospital

Neurology-Orthopedics and pain

King Fahd Medical City

Riyadh, KSA

Duration: August 2012 – August 2014

The Rehabilitation Hospital of King Fahad Medical City (KFMC) is the only Ministry of Health (MOH) Hospital that provides acute holistic rehabilitation services to referred patients through an interdisciplinary rehabilitation program. Medical, nursing, clinical and administrative staff work together to assist patients in achieving their maximum potential according to their outlined treatment plan.

Rehabilitation Hospital was launched in 1425 corresponding to 2004 under the patronage of His Excellency the Minister of Health. It is the first hospital affiliated to the Ministry of Health to provide comprehensive rehabilitation services for newly injured and patients who need rehabilitation treatment from all ages. The hospital is also the first medical institution outside North America to obtain CARF Accreditation, after CARF conducted a full survey of all rehabilitation services over the course of two years. Today, KFMC is a CARF member and officials from Rehabilitation Hospital take part in the assessment of EU and US hospitals.

Duties and Responsibilities:

Performing the role of a Nurse Manager in a 100 beds Rehabilitation hospital with 150 registered nurses.

Organizes and directs the work of nursing units and programs.

Coordinates staff to assure that effective nursing services are provided and quality standards are met.

1.Scheduling and leave planning.

2.Recruitment and interviews.

3.Quality improvement, auditing, data collection and analysis.

4.Strategic and operational planning.

Create and maintain an environment that supports the professional development and growth of nurses.

Promoting patient and family centered care.

Nurse Educator

Intensive Care Units

King Fahd Medical City

Riyadh, KSA

Duration: February 2008 – February 2013

Duties and Responsibilities:

Coordinates educational activities for a team of Clinical Instructors.

Mentoring, coaching, facilitating and teaching.

Assesses clinical practice needs.

Implementing educational programs and strategies.

Leads the educational assessment and annual planning for the critical care unit.

Collaborates with clinical leaders in the critical care to ensure the delivery of education requirements for the clinical area.

Writes, implements and manages Evidence Based Educational programs.

Assessments and evaluation strategies that is appropriate to the staff and to teaching/learning goals.

Modifies educational content, processes and evaluation tools based on learner outcomes.

Participates in the orientation of all nursing staff.

Provides leadership and management to critical care.

Participates in staff performance appraisals.

Fosters an environment that supports the utilization of nursing research.

Clinical Nursing Supervisor

Makassed General Hospital

Beirut, Lebanon

Duration: September 2005 – February 2008

Reason for Leaving: Contract in Saudi Arabia

Duties and Responsibilities:

Schedules, Supervises and coordinates activities of nursing office at 150-bed hospital on day, evening, and night shifts.

Performed staffing for all hospital units as well as evaluate staff performance as needed and inspecting the unit areas to verify that patient needs are met.

Promotes patient and family satisfaction.

Ensures that staff nurses provide high quality of care through unit rounds and auditing.

Clinical Instructor and Lecturer

Makassed University of Beirut

College of Nursing and Health Sciences

Beirut, Lebanon

Duration: January 2005 – February 2008

Reason for Leaving: Contract in Saudi Arabia

Duties and Responsibilities:

Supervise care provided by a group of students (usually 6-8 students in a group) in Medical surgical and critical care units while they complete their clinical rotation.

Coordinate with Head nurses at the clinical site to make student patient assignments.

Teach student how to perform duties in the clinical site and answer their questions.

Evaluate students’ clinical work, care plans and measurable goals.

Conduct grand rounds and case presentations.

Prepare course outline and material.

Prepare and deliver presentations.

Promote critical thinking in classroom.

Encourage self-learning through literature review.

Conduct end of session/ course evaluation and facilitate student feedback.

Prepare examination and grading of students.

Counseling and guiding.

Coaching and mentoring students on personal and professional development

Registered Nurse

Cardiac Surgical Unit and Intensive Care Unit

Makassed General Hospital

Beirut, Lebanon

Duration: October 2002 – August 2005

Duties and Responsibilities:

Provide a wide range of clinical services to patients with life threatening illnesses and medical conditions in the cardiac care and Intensive Care Units.

Duties included clinical and psycho-social assessment of patients, developing and implementing care plans, educating patients and families and evaluating the nursing care .

PROFESSIONAL REGISTRATION/LICENSE(s)

Order of Nurses in Lebanon

Registration Number: 01077

Valid: 01.07.2021

Saudi Council for health specialties

Registration Number: 08RN0227633

Valid: May 22, 2022

SPECIAL SKILLS AND LEADERSHIP COMPETENCIES

1.Staff training and development

2.Strategic Planning and Thinking

3.Leadership and Management

4.Budget Management

5.Quality Improvement Initiatives

6.Project Management

7.Research Methodology

8.Commissioning of Wards and Critical Care Areas

9.Resource Management

10.Workforce Management

11.Policy and Procedure Formation

12.Education and Training

13.Crucial Conversation facilitator

14.Assessment and Management of Critically Ill Patients

15.Interpersonal Communication

SPECIAL CERTIFICATES AND TRAININGS

Epic Super user for the ambulatory module at the American University of Beirut Medical Center

Completion of Title IX certification at the American University of Beirut Medical Center

Introduction to Nursing Informatics Certificate from Indiana University. It is a 4-month course (45 contact hours) designed to introduce nurses to the field of informatics.

Certificate of Training at National Health Services (NHS) system in critical care units for 3 weeks.

Advanced Cardiac Life Support instructor certificate.

Air way Management Course certification of completion from the American Heart Association.

SPECIAL PROJECTS

1.Prepares Epic specialty contents for nursing assessment across the outpatient services based on the JCIA requirement and EPIC database – American University of Beirut Medical Center

2.Prepares the Epic Nursing Workflow for Outpatient and Interventional areas- American University of Beirut Medical Center

3.Prepares the Business Continuation Access policy (BCA) for the outpatient areas- American University of Beirut Medical Center

4.Lead the Clinical Abstraction project for the Post Go live appointments at the outpatient areas- American University of Beirut Medical Center

5.Lead the Telehealth Nursing Practice and test result management project – American University of Beirut Medical center

6.Introduces health promotion session to the community at the outpatient services – American University of Beirut Medical center

7.Represents Ambulatory Services at the last Magnet Survey 2019 – American University of Beirut Medical center

8.Nursing Facilitator for the Ambulatory Council – American University of Beirut Medical Center

9.Chairman of the Disaster and Emergency Management in Rehabilitation Hospital – King Fahad Medical city

10.Team Leader of the Nursing Grand Rounds and Journal Club in Rehabilitation Hospital – King Fahad Medical City

11.Team Leader of the Pressure Ulcer zero environment project in Rehabilitation Hospital – King Fahad Medical City

12.Core team member in the implementation of the E3 Lawson at king Fahad medical city

13.Core team member in the implementation of the" I care rounding project".

14.Core team member in the Daisy Award.

15. Plan and develop an integrated education and demographic database application.

16.Customize the share point system to be utilized as software for staff registration to courses offered at King Fahad Medical City.

17.Develop an Education tracker that provides leadership with a central database about the education performance of all nursing staff at King Fahad Medical City.

PUBLICATIONS

Factors impacting job satisfaction among nurses from a tertiary care centre.

Kaddourah BT, Khalidi A, Abu-Shaheen AK, Al-Tannir MA. J Clin Nurs. 2013 Nov;22(21-22):3153-9. doi: 10.1111/jocn.12261. Epub 2013 Jun 20.

Knowledge and attitudes of health professionals towards pressure ulcers at a rehabilitation hospital: a cross-sectional study.

Kaddourah B, Abu-Shaheen AK, Al-Tannir M.BMC Nurs. 2016 Mar 5;15:17. doi: 10.1186/s12912-016-0138-6. eCollection 2016.

Nurses' Perceptions of Spirituality and Spiritual Care at Five Tertiary Care Hospitals in Riyadh, Saudi Arabia: A Cross-Sectional Study.

Kaddourah B, Abu-Shaheen A, Al-Tannir M. Oman Med J. 2018 Mar;33(2):154-158. doi: 10.5001/omj.2018.28.

Quality of nursing work life and turnover intention among nurses of tertiary care hospitals in Riyadh: a cross-sectional survey.

Kaddourah B, Abu-Shaheen AK, Al-Tannir M. BMC Nurs. 2018 Oct 1;17:43. doi: 10.1186/s12912-018-0312-0. eCollection 2018.

Perception of Shared Governance among Registered Nurses in Ambulatory Care Center at a Tertiary Care Hospital in Saudi Arabia" Kaddourah B, Al-Tannir M, Kakish S, et al. (June 21, 2020), Cureus 12(6): e8736. doi:10.7759/cureus.8736

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Share point

REFERENCES

Will be presented upon request

Curriculum Vitae

Contact this candidate