Back Office Executive

KIRTAKI SHYAMSINGH GILL

Room No. C***, Bismillah Chwal, Anand Nagar,

Appapada Kurar Village

Malad East Mumbai 400097.

Email ID: *************@*****.***, Mobile no. 932-***-****. OBJECTIVES:-

I seek a challenging position within the Organization, where in I will be able to utilize all My Skill to optimum use, with for the personal Growth. Educational Qualification

YEAR GRADE/

PERSANTAGE

SCHOOL/

COLLEGE

UNIVERSITY

T.Y.B.M.S March 2018 62.60% Maniben Nanavati

Women’s College

Women’s

University

H.S.C February 2014 60.0% Nirmala Memorial

Fundation College

Mumbai

University

S.S.C March 2012 60.55% Anudatta School Mumbai

University

Additional Qualification

• Typewriting with 35 WPM

• MS-CIT (Ms- Word, Excel & Power point).

• VLOOKUP

• HLOOKUP

• MIS-Operator

PROFESSIONAL EXPERIENCE

Wipro Technology

Duration: May 2019 to Present.

Designation: Vendor Management

I have to work in Vendor domain at HDBFS project and have to drive the pending calls for closure in a daily operation with respect to warranty and chargeable case’s.

Managing IT Vendor’s on AMC/OEM Part registered under customer panel.

Preparation of MIS report on daily basis and keeping rigorous follow up with vendor’s on closure of calls.

Handling end User query/escalation and critical part.

Support providing on a remote basis with respect to the ticket raised on a service desk tool.

Coordinate with senior Manager for any ongoing challenges and support required.

Vendor review on daily basis with respect to aging part of ticket along with customer as well.

Preparing monthly report for entire month on overall count of closure and pending tickets.

Radiant Technologies (Konect Training andTechnical Services). Duration: May 2018 to April 2019

Designation: Admin executive

Making bills of Purchases and Sales in Excel.

Aligning ticket’s to engineers and having rigorous follow-up with the customer for closure.

Maintain MIS data for further tracking and billing part.

Keeping a tracker of stock availability.

Handling IT Vendor’s and customer for their end to closure.

Keeping a tracker on a pending payment with vendors and Customers.

Making daily reports. (On the basis of full day work schedules).

SS Enterprises

Duration: March’ 2016 to April 2018

Designation: Back Office Executive

Managing daily account and keeping bills of record.

Preparation of MIS report on daily basis and keeping of stock materials

Managing and guiding IT Vendors for the task need to be get done and close up follow up with vendors.

Verify the Customer E-KYC documents and logging that Form.

Handling end User query and providing necessary support for closure.

Coordinating with Clients for any change or new implementation in a process

Resolving Branch queries with regards to products & services over the telephone and via eMails.

Frontline Pvt Ltd

Duration: May 2014 to March 2016.

Designation: Back Office Executive

Maintain MIS data for further tracking and billing part.

Coordinating with customer for any service related issue.

Verify the Customer E-KYC documents and logging that Form.

Keeping and Maintain data related to the service.

Addressing customer queries related to products & services.

Co-ordinating with Clients for the process related matters. Personal Detail

Date of Birth : 07th Nov 1995.

Father Name : Shyamsingh Nathasingh Gill.

Mother Name : Suman Shyamsingh Gill.

Nationality : Indian

Hobbies : Listening & Singing Songs.

Language Known: English, Hindi, and Marathi.

STRENGHT:-

• Good Communication Skills.

• Target oriented person.

• Good Team Spirit.

• Dedicating & Hardworking.

Declaration:- The above information supplied is true to the best of my knowledge and belief. You’reSincerely

Kirtaki Gill

Place: Malad

Contact this candidate